The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
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Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
Y
YANN R.
Rating: 3 out of 5
following a purchase from 28/06/2026
The alcohol scale received is so long that it touches the bottom in all the containers I have.
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that the alcohol scale does not fit your containers. This type of instrument indeed requires a test tube or a sufficiently tall and narrow container to allow the float to measure the alcohol level correctly without touching the bottom.
If you wish, do not hesitate to contact our customer service. We can advise you on a suitable container or check with you that the model ordered is indeed appropriate for your use.
Best regards,
The Tom Press team
D
denis J.
Rating: 1 out of 5
following a purchase from 29/06/2026
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
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Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
J
jean-luc R.
Rating: 1 out of 5
following a purchase from 24/06/2026
I still haven't received my package ?????.
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Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
D
daniel C.
Rating: 3 out of 5
following a purchase from 20/06/2026
Incomplete package
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Response from tompress.com
Hello Daniel,
We are sorry for the inconvenience encountered during your order. Upon receiving your complaint, we took care of your request and proceeded to ship a new package on July 6, 2026.
We hope this solution met your expectations and remain at your disposal if you have any questions. Your satisfaction remains our priority.
Best regards,
The Tom Press team
A
Andre S.
Rating: 2 out of 5
following a purchase from 20/06/2026
Hello, my pole arrived damaged, packaging not suitable. I had a lot of trouble contacting customer service (very many emails), which no longer responds. I requested a refund. This is what it is to want to make French companies work. Next time I will order from Amazon for a customer service worthy of the name.
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Response from tompress.com
Hello André,
We are sorry that you had this impression.
After verification, your request has been taken care of by our after-sales service. A prepaid return label has been sent to you to facilitate the return of your item, and your return has been recorded.
Your refund is currently being processed. As soon as it is finalized, you will receive a confirmation.
We remain at your disposal if you have any questions in the meantime.
Best regards,
The tompress.com team
D
Dominique G.
Rating: 3 out of 5
following a purchase from 17/06/2026
I expected better for the price, a vegetable mill is just as effective with less waste and easier to clean.
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Response from tompress.com
Hello Dominique,
Thank you for taking the time to share your opinion. We appreciate your feedback and are always listening to our customers' expectations to improve our products. Please feel free to reach out to us with any questions or suggestions.
Best regards,
The Tompress team
A
Albert G.
Rating: 3 out of 5
following a purchase from 12/06/2026
the "cherry" tabs are not sized for this pitter. too thick a bit too wide Tom Press remains a good supplier
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Response from tompress.com
Hello Albert,
Thank you very much for your feedback and your trust in Tom Press. We are delighted to have you among our customers, and we take note of your comments regarding the "cherry" tabs. Please feel free to reach out to us for any questions or needs, we will be happy to assist you again.
Best regards,
The Tom Press team
H
Hubert T.
Rating: 1 out of 5
following a purchase from 11/06/2026
This is complete nonsense!
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Response from tompress.com
Hello Hubert,
We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to understand your situation better. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The tompress.com team
J
julien Z.
Rating: 1 out of 5
following a purchase from 10/06/2026
It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!
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Response from tompress.com
Hello Julien,
We apologize for the inconvenience encountered during your order. As soon as we received your complaint, we took care of your request and proceeded with the refund.
We hope this solution met your expectations and we remain at your disposal if you have any questions. Your satisfaction is our priority.
Best regards,
The tompress.com team
S
Stephane T.
Rating: 3 out of 5
following a purchase from 05/06/2026
It's a shame that the 2 words requested for the engraving were noted too centrally, a line shift would have been beneficial aesthetically for a height balance.
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Response from tompress.com
Hello Stéphane,
Thank you for taking the time to share your opinion.
After verification, it seems that your comment does not correspond to the item ordered from us. It is possible that there was a mix-up with another purchase.
If you would like to report a problem regarding your order, we invite you to contact our customer service. We will be happy to review your situation and provide a solution if necessary.
Best regards,
The tompress.com team
M
Marie Th Odile M.
Rating: 3 out of 5
following a purchase from 06/06/2026
Very Good Thank you
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Response from tompress.com
Hello,
Thank you very much for your feedback and for your positive comments. We are delighted to read that your experience has given you complete satisfaction.
However, we noticed that your review is accompanied by a 3-star rating. If this rating does not reflect your feelings and is an error in selection, you can certainly modify it.
Thank you again for your trust and we look forward to serving you again.
Best regards,
The Tom Press team
L
Lepetit M.
Rating: 1 out of 5
following a purchase from 17/02/2026
5 months for a spoon, certainly large, but still!!
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Response from tompress.com
Hello,
We are sorry that the delivery time for your order did not meet your expectations.
This exceptionally long delay is due to supply constraints beyond our control. We completely understand your frustration and sincerely regret this wait.
We thank you nonetheless for your patience and hope that the quality of this large spoon will meet your expectations.
Best regards,
The Tom Press team
M
Michel L.
Rating: 1 out of 5
following a purchase from 04/06/2026
Perfect
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Response from tompress.com
Hello,
Thank you very much for your comment, which makes us very happy!
However, we noticed that your review shows a one-star rating, while your comment is very positive. This may be a selection error.
If that is the case, please feel free to change your rating. It would help us a lot and better reflect your experience.
Thank you again for your trust, and we look forward to serving you again!
Best regards,
The Tom Press team
A
Alexandre R.
Rating: 2 out of 5
following a purchase from 29/05/2026
Fast delivery but the product does not match what I thought I was ordering.
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Response from tompress.com
Hello Alexandre,
Thank you for taking the time to share your feedback. We are glad that the delivery was fast, but we regret that the product did not meet your expectations. We invite you to contact us directly to find a solution that works for you.
Best regards,
The tompress.com team
B
Bertrand Maryse R.
Rating: 3 out of 5
following a purchase from 25/05/2026
A 1.1 mm grid with a shock in the package so it blocks the screw
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived with an impact.
Even though we take great care in preparing and shipping our orders, an incident can unfortunately occur during transport. However, we would have liked to be informed of this problem so that we could assist you and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. Our team is at your disposal to help you.
Best regards,
The Tom Press team
J
jean louis V.
Rating: 3 out of 5
following a purchase from 25/03/2026
Everything happens, you just need to be patient...
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We appreciate your patience and are glad that your order has finally arrived at its destination. However, we understand that the wait may have been long and regret the inconveniences caused.
We hope to have the opportunity to provide you with a more satisfying experience on your next order.
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
J
Jacqueline R.
Rating: 1 out of 5
following a purchase from 05/05/2026
The indicated dimensions do not match the mandoline.
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Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
C
Claudine C.
Rating: 1 out of 5
following a purchase from 07/05/2026
Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.
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M
MARICA S.
Rating: 1 out of 5
following a purchase from 04/05/2026
nothing is right...the dimensions are too small
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Lhoussaine N.
Rating: 3 out of 5
following a purchase from 02/05/2026
Correct, delivered on time
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that your order was delivered on time.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
P
patrick R.
Rating: 1 out of 5
following a purchase from 04/05/2026
delivery too long
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H
Hervé J.
Rating: 2 out of 5
following a purchase from 29/04/2026
Hello, The order could not be fully honored despite the fact that the site showed the promotional items in stock at the time of validation. At this time, I believe that an almost instantaneous update of the site should be possible. The stainless steel pot arrived dented.... Too bad, because the offers were enticing.
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Response from tompress.com
Hello,
Thank you for your feedback and your order.
Regarding the clearance items, they are offered within the limits of available stock. Unfortunately, it can happen that the stock is sold out very quickly, sometimes simultaneously between the validation of the order and its logistical handling.
We are doing our best to improve the update of availability.
For the damaged pot that arrived, we invite you to send us a photo of the received product so that our customer service can process your request as soon as possible.
Best regards,
Customer Service
Tom Press
M
MAROT H.
Rating: 1 out of 5
following a purchase from 29/04/2026
Ordered straps with a tonnage and received smaller straps... Sav file etc... in short, it's annoying
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Response from tompress.com
Hello,
We are sorry that your experience did not meet your expectations.
In order to assist you in resolving this issue, our customer service has sent you a prepaid return label so that we can receive the item and proceed with its refund.
We remain at your disposal and invite you to use this prepaid return so that our team can finalize the processing of your request as soon as possible.
Best regards,
The Tom Press team
E
Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
C
charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
C
CLAUDINE G.
Rating: 2 out of 5
following a purchase from 30/04/2026
User manual too brief! Lacks a detailed explanation diagram of the product
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
P
Pascal V.
Rating: 2 out of 5
following a purchase from 27/04/2026
The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.
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Response from tompress.com
Hello,
We apologize for the inconvenience encountered.
Our after-sales service has taken your complaint into account and provided you with an appropriate solution.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
Y
Yves P.
Rating: 2 out of 5
following a purchase from 22/04/2026
1 bag for 4 was pierced
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Response from tompress.com
Hello,
We are sorry to learn that one of the received bags was pierced.
For this type of problem, we invite you to contact our after-sales service directly.
Best regards,
Customer Service
Tom Press
A
arlette M.
Rating: 3 out of 5
following a purchase from 20/03/2026
a bit confusing to place an order especially regarding the payment
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Response from tompress.com
Hello,
We are sorry if the ordering and payment process seemed confusing to you.
Your feedback is well noted to improve the clarity and simplicity of our ordering process.
Best regards,
Customer Service
Tom Press
O
Olivier L.
Rating: 2 out of 5
following a purchase from 11/04/2026
The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire
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Response from tompress.com
Hello,
We are sorry to hear that your package arrived damaged and that the plate has a deformation.
For this type of situation, do not hesitate to contact our after-sales service, which will be able to handle your request and offer you an appropriate solution.
Best regards,
Customer Service
Tom Press
V
Vyacheslav O.
Rating: 3 out of 5
following a purchase from 30/03/2026
Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.
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Response from tompress.com
Hello,
We are pleased that the product has met your satisfaction.
We are, however, sorry for the delay encountered despite choosing express delivery and understand your disappointment. Your feedback has been taken into account to improve the quality of our delivery service.
Best regards,
Customer Service
Tom Press
A
Adrien P.
Rating: 1 out of 5
following a purchase from 09/02/2026
delivery times too long
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Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We are sorry that the delivery time did not meet your expectations.
Best regards,
Customer Service
Tom Press
J
Jean D.
Rating: 1 out of 5
following a purchase from 30/03/2026
Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge
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Response from tompress.com
Hello,
We acknowledge your feedback and are sorry to hear that our submission did not fully convince you.
Your opinion helps us improve the quality of our services.
Best regards,
Customer Service
Tom Press
M
Michel L.
Rating: 1 out of 5
following a purchase from 25/03/2026
You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!
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Response from tompress.com
Hello,
We are sorry for your dissatisfaction.
Our after-sales service has communicated the applicable return conditions in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
D
David H.
Rating: 2 out of 5
following a purchase from 18/02/2026
1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....
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Response from tompress.com
Hello,
We are sorry to learn that a tooth of the pinion was damaged during the reception of your order.
For this type of issue, please do not hesitate to contact us directly, as we have a dedicated customer service to provide you with a suitable solution quickly.
Best regards,
Customer Service
Tom Press
J
James C.
Rating: 3 out of 5
following a purchase from 04/02/2026
Ordered 2 months ago! Too long after the order before the acceptance of the order
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Response from tompress.com
Hello,
We apologize for the particularly long delay encountered between your order and its validation, as well as for the late reception of your package.
Some references may exceptionally require a longer restocking time than expected, which unfortunately impacted the processing of your order.
We apologize for this wait.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
H
Hatemane H.
Rating: 1 out of 5
following a purchase from 03/03/2026
Extremely slow delivery
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Response from tompress.com
Hello,
We apologize for the delivery delay encountered with your order. Some logistical constraints may unfortunately extend processing and transport times.
Thank you for your understanding.
Sincerely,
Customer Service
Tom Press
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