The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.
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Jeremy P.
Rating: 3 out of 5
following a purchase from 29/12/2024
As requested
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CATHERINE G.
Rating: 1 out of 5
following a purchase from 11/12/2024
I couldn't get the extractor to start and the vacuum device is not very efficient.
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Arnaud M.
Rating: 3 out of 5
following a purchase from 26/12/2024
Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.
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Pierre S.
Rating: 2 out of 5
following a purchase from 03/12/2024
The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.
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Hervé A.
Rating: 1 out of 5
following a purchase from 26/11/2024
Received the package 1 month late, without notifying me
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Christine R.
Rating: 3 out of 5
following a purchase from 10/12/2024
Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.
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Roger P.
Rating: 1 out of 5
following a purchase from 19/12/2024
Delivery arrived in perfect condition and on time. Very satisfied with the product.
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Charles B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
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Kathy P.
Rating: 3 out of 5
following a purchase from 21/12/2024
Good quality hose except that I paid for express delivery but did not receive it quickly.
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Sylvie P.
Rating: 3 out of 5
following a purchase from 22/12/2024
Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.
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Martine R.
Rating: 3 out of 5
following a purchase from 13/12/2024
I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.
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Jacqueline R.
Rating: 2 out of 5
following a purchase from 11/12/2024
Complaint No. 1243, there is no sign fragile for dishes inside lack of packaging for amortization .
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Philippe L.
Rating: 1 out of 5
following a purchase from 10/12/2024
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
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Patrice L.
Rating: 1 out of 5
following a purchase from 16/12/2024
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
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Bernadette B.
Rating: 1 out of 5
following a purchase from 16/12/2024
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
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Jean-Marie R.
Rating: 1 out of 5
following a purchase from 14/12/2024
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
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Response from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
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FREDERIC S.
Rating: 2 out of 5
following a purchase from 14/12/2024
The package received is not what was ordered
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Response from tompress.com
Hello,
Please contact our service department. [email protected]
And with apologies for the inconvenience.
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Tiphaine C.
Rating: 3 out of 5
following a purchase from 12/12/2024
Extra-long delivery
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PATRICE F.
Rating: 2 out of 5
following a purchase from 01/12/2024
An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.
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Dominique V.
Rating: 1 out of 5
following a purchase from 04/12/2024
I'm satisfied with my last order, the one before that I still haven't received.
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Response from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
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Nathalie S.
Rating: 1 out of 5
following a purchase from 04/11/2024
The delivery time was more than 4 weeks and the product is not the right one.
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Response from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
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Véronique V.
Rating: 3 out of 5
following a purchase from 10/12/2024
I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.
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philippe G.
Rating: 3 out of 5
following a purchase from 10/12/2024
I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.
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Agnès R.
Rating: 2 out of 5
following a purchase from 05/12/2024
Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch
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Response from tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
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Stéphanie G.
Rating: 2 out of 5
following a purchase from 04/12/2024
Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.
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Olivier K.
Rating: 1 out of 5
following a purchase from 29/08/2024
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
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philippe P.
Rating: 1 out of 5
following a purchase from 03/12/2024
bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
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Evelyne K.
Rating: 1 out of 5
following a purchase from 03/12/2024
The vegetable mill I ordered is just unusable, a catastrophe...
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Response from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
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Frédéric M.
Rating: 2 out of 5
following a purchase from 02/12/2024
The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....
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martine R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The sweater was badly folded In the box No bag around the sweater
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Bruno J.
Rating: 1 out of 5
following a purchase from 30/11/2024
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
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Martine R.
Rating: 3 out of 5
following a purchase from 25/11/2024
Parcel received with a broken jam jar: packaging not strong enough.
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pascal Q.
Rating: 3 out of 5
following a purchase from 24/11/2024
pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
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Lenaic H.
Rating: 2 out of 5
following a purchase from 07/11/2024
Merguez spices with holes
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FREDERIC B.
Rating: 1 out of 5
following a purchase from 20/11/2024
I didn't get the right hoses
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Response from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
B
Bernard B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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dominique P.
Rating: 3 out of 5
following a purchase from 21/11/2024
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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Iris M.
Rating: 1 out of 5
following a purchase from 17/11/2024
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
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Jacques L.
Rating: 2 out of 5
following a purchase from 17/11/2024
Satisfied: product conforms, delivery ok I will recommend you in the future.
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