Customer reviews of tompress.com

I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.

Casserole arrived slightly dented One of the handles is only half-fixed

I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.

Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.

On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.

Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.

I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.

I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...

Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.

staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.

this is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel

Two claws for holding roasting meat are missing from the package.

No match at all

Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....

Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.

THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!

The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.

In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.

I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.

I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.

bad product, it leaks

The part ordered was not the right one, had to reorder.

the juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)

Not at all the thermometers ordered... Lying about the merchandise...

Unlike my first experience, communication was not effective.

I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?

Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return

Some scratches on the product

Non-conforming item does not work on the chopper I have

Good logistics but poor product quality (manufacturing defect in the upper part of the press bowl). On August 21, I sent a message with a photo of the defect to infos@tompress .com without any reply.

The capsules I ordered are of very good quality. But a big box for 100 capsules is not very durable! Have a nice day!

Fast delivery! A little disappointed by one of the books .

I received spices that were several months out of date and unusable.

The system for corking the bottles is strong, but the crimping bell doesn't do the job properly, it's 3/4 crimped. So I'm going to have to buy a new bell that fits properly 😭😭

Too much waste and loss

The product did not meet my expectations

I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.

Either a part is missing or it's poorly designed. My jars are floating

I still haven't received my parcel

Tompress is not responsible for this drop in quality compared with those of twenty years ago.