The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Very small quantity of oil (quantity not specified) and a red cap delivered and a black one ordered?I hope it will be ok?
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Response from tompress.com
Hello ,
The quantity of oil supplied is more than sufficient for all the choppers we sell.
The color of the cap has no influence on its function.
Should you require any further information, please do not hesitate to contact us.
TomPress
S
Sylvain G.
Rating: 2 out of 5
following a purchase from 11/06/2024
Doesn't add much A lot of generalities. For my part, I'm no further ahead than I was before I bought the book.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Smoking is a vast universe that is difficult to compile in a single book, especially if you already have extensive knowledge in the subject.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
A
Anthony F.
Rating: 1 out of 5
following a purchase from 06/06/2024
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
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Response from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
T
Thierry V.
Rating: 3 out of 5
following a purchase from 22/05/2024
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
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Response from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
M
Manu D.
Rating: 3 out of 5
following a purchase from 14/05/2024
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
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Response from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
M
MARIE D.
Rating: 1 out of 5
following a purchase from 18/03/2024
these devices do not work!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
M
MURIELLE C.
Rating: 1 out of 5
following a purchase from 25/01/2024
Damaged
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Disappointed with my order, I was missing one item out of all my purchases.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
C
CLAUDE G.
Rating: 2 out of 5
following a purchase from 19/12/2023
Hello, I'm not satisfied with the plunger. On this model there is no air outlet. I'm going to sell it (at a loss) and buy another larger one with a pressure drain.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
You can contact our customer service department by phone or e-mail from Monday to Friday.
We'll be happy to answer any questions you may have.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
D
DOMINIQUE M.
Rating: 1 out of 5
following a purchase from 26/02/2024
Perfect, just what I needed
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
M
MARIO B.
Rating: 2 out of 5
following a purchase from 22/01/2024
It took more than 1 year for a defective product to be replaced.
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We're sorry for the unusual delay following the different solutions that didn't work.
We hope you are now satisfied with your product.
TomPress
C
CLAUDE H.
Rating: 1 out of 5
following a purchase from 07/03/2024
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
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Response from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
F
FREDERIC P.
Rating: 1 out of 5
following a purchase from 23/02/2024
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
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Response from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
G
GRAZIELLA B.
Rating: 1 out of 5
following a purchase from 09/04/2024
Fast delivery. Perfect packaging. Top
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
C
CHRISTIAN P.
Rating: 1 out of 5
following a purchase from 18/01/2024
despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
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Response from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
L
LUIGI H.
Rating: 2 out of 5
following a purchase from 08/02/2024
per poterla utilizzare ho dovuto modificarla. Ho dovuto inserire delle listelle aggiuntive per tenere in posizione la rete fine e ho dovuto aggiungere una griglia più robusta come protezione per i topi. Il rapporto qualità/prezzo secondo me è insufficiente.
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Response from tompress.com
Dear Customer, We are sorry to learn that your experience did not meet your expectations.
Your satisfaction is our priority and we take your feedback very seriously.
If you are not satisfied with the product, please feel free to quickly contact our customer service department, Monday through Friday via phone and email.
We always do our best to find a satisfactory solution for our customers.
We hope we will have the opportunity to serve you again and offer you a better experience.
Wishing you a good day.
Remaining at your disposal.
TomPress
P
PIERRE-YVES B.
Rating: 2 out of 5
following a purchase from 18/03/2024
Failed charcuterie with chorizo spices
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Response from tompress.com
Hello,
Thank you for your message and your interest in our products.
The dosage is well indicated in the description, of course it may vary slightly according to individual tastes.
If you have any doubts, please do not hesitate to contact our customer service team, who will be happy to help.
TomPress
S
SEBASTIEN C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
S
SYLVIE B.
Rating: 2 out of 5
following a purchase from 26/12/2023
The item is very good, the quality too, but there was a big problem with delivery: I didn't receive my parcel on time without being warned, so I had to call the company who thought the product had been delivered ???? Big problem here. The items and Christmas gifts with guaranteed delivery and no compensation or commercial grste from the company!!!!
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H
HENRI-CLAUDE M.
Rating: 2 out of 5
following a purchase from 17/01/2024
5
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Response from tompress.com
Hello,
Thank you for your review. If you would like us to give you a 5* rating, please come back to your review or leave a new one.
Have a nice day.
P
PIERRE V.
Rating: 1 out of 5
following a purchase from 06/12/2023
tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
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Response from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
E
ELIANE M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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ARNAUD B.
Rating: 3 out of 5
following a purchase from 27/02/2024
Delivery time out of date...not usual... we'll see next time?
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 06/02/2024
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
A
ALAIN M.
Rating: 3 out of 5
following a purchase from 02/04/2024
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
TomPress
R
ROSE M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Not the right product for a 2-month wait
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
R
ROGER C.
Rating: 3 out of 5
following a purchase from 04/04/2024
Insufficient packaging, bottom warped in transit.
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Response from tompress.com
Hello Sir and thank you for your review. We hope that the products were delivered to you in good condition. We will do our best to pack and cushion the goods to ensure that they can be transported quickly and cheaply.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
G
GERARD M.
Rating: 1 out of 5
following a purchase from 16/11/2023
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
A
ALAIN G.
Rating: 1 out of 5
following a purchase from 05/03/2024
Poor quality, warps when heated
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
J
JEAN-CLAUDE D.
Rating: 1 out of 5
following a purchase from 25/03/2024
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Response from tompress.com
Concerns another order, which was reimbursed on 21/03.
P
PATRICK L.
Rating: 2 out of 5
following a purchase from 22/01/2024
not convinced to weed gravel driveways
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
M
MAURICE L.
Rating: 1 out of 5
following a purchase from 28/11/2023
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
J
JEAN-PIERRE R.
Rating: 3 out of 5
following a purchase from 19/03/2024
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
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Response from tompress.com
Thank you very much for taking the time to share your impressions with us.
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press
H
HENRI B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
L
LOUIS-PHILIPPE H.
Rating: 3 out of 5
following a purchase from 16/10/2023
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
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ARIANE P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
J
JEAN-PAUL R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
C
CATHERINE G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
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