The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
J
Jean-Claude D.
Rating: 1 out of 5
following a purchase from 25/03/2024
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Response from tompress.com
Concerns another order, which was reimbursed on 21/03.
P
Patrick L.
Rating: 2 out of 5
following a purchase from 22/01/2024
not convinced to weed gravel driveways
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
M
Maurice L.
Rating: 1 out of 5
following a purchase from 28/11/2023
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
J
Jean-Pierre R.
Rating: 3 out of 5
following a purchase from 19/03/2024
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
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Response from tompress.com
Thank you very much for taking the time to share your impressions with us.
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press
H
Henri B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
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Louis-Philippe H.
Rating: 3 out of 5
following a purchase from 16/10/2023
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
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Ariane P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
J
Jean-Paul R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
C
Catherine G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
S
Socca R.
Rating: 1 out of 5
following a purchase from 19/12/2023
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
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Response from tompress.com
Hello,
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
deplorable condition of the parcel fortunately not fragile
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Delay too long
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Acheteur Vérifié
Rating: 3 out of 5
parcel tracking to be improved, apart from that the site is well thought out and easy to use.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
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Acheteur Vérifié
Rating: 1 out of 5
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
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Acheteur Vérifié
Rating: 3 out of 5
The spout fastener was not bent correctly. I had to bend the fastener for the spout to fit properly!
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Acheteur Vérifié
Rating: 1 out of 5
The dimensions do not match the ad. It is 38 x 35.
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Response from tompress.com
Hello, these are the outside dimensions indicated on the product sheet. If the product does not suit you, you can return it to us. Before doing so, please contact us by email at [email protected] or on 05 63 71 44 99.
A
Acheteur Vérifié
Rating: 2 out of 5
7 months from order to delivery, with no information about a possible delivery time, is a bit short-sighted. That said, the quality seems to be there
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Acheteur Vérifié
Rating: 3 out of 5
using colissimo is the worst, it's impossible to control a planing properly, they NEVER ring and leave a notice.
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Response from tompress.com
Thank you for your feedback. We offer other means of delivery when you place your order. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
after more than a year of waiting and several calls or the answer was in 15 days the delivery, finally the availability of the product, in gray because in red I think that never that available me which was until now satisfied with tom press I am VERY DECU why propose products which one cannot have, I think that the made in France takes a blow a Chinese product arrives in 15 days
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Response from tompress.com
Hello, We apologize for the delay. The vinegar maker is handcrafted in Portugal. We have informed you of the production and restocking difficulties for this item. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Item as described. Unfortunately, I had to send an email because I hadn't received my item (I waited 2 weeks) and I was told "out of stock until August".
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Verified Buyer
Rating: 1 out of 5
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
A
Acheteur Vérifié
Rating: 1 out of 5
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Response from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
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Response from tompress.com
Hello, Weck hooks are sold separately from the jars. We mention this on the product sheet. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
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Response from tompress.com
Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
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Response from tompress.com
Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Defective equipment
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Acheteur Vérifié
Rating: 2 out of 5
Good product but late delivery 8 days after order.
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Acheteur Vérifié
Rating: 2 out of 5
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
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Response from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
The product description could be more precise and complete.
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Acheteur Vérifié
Rating: 2 out of 5
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
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Response from tompress.com
Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
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Response from tompress.com
Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards
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