The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
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Response from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
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Response from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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Acheteur vérifié
Rating: 2 out of 5
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Response from tompress.com
Hello, we've noticed a dissatisfaction, can you tell us more? Can we help you? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
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Response from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
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Acheteur Vérifié
Rating: 3 out of 5
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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Acheteur Vérifié
Rating: 3 out of 5
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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Acheteur Vérifié
Rating: 1 out of 5
Faulty machine, complicated soap!
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Response from tompress.com
Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
compliance with invoiced delivery = 0/10
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Acheteur Vérifié
Rating: 2 out of 5
after clicking on the grid it was the knife that was shipped!!! so bad service!!!
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Response from tompress.com
Hello, your order confirmation states that you ordered a chopper knife, which is why you received the knife you ordered. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I was delivered 24 bottles of wine instead of 24 bottles of cider. My contact acknowledged the error on 07 02 and promised me a new delivery. Since then I have had no news and no response to the emails I send.
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Response from tompress.com
Hello, We apologize for the inconvenience. The product sent is indeed the wrong one. In order to send you your order, we have launched a new replenishment because as you had seen, you had ordered the last batches. As soon as we receive it, we'll send you the 2 batches you ordered. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery
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Response from tompress.com
Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Package delivery time
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Acheteur Vérifié
Rating: 2 out of 5
Hello, First of all, I ordered a 12 cm diameter frying pan which gave me complete satisfaction. Secondly, I ordered a 24 cm diameter frying pan, which is unusable on an electric hotplate, because the bottom is not perfectly flat. It would be better suited to a gas hob.
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Response from tompress.com
Hello, the frying pan you ordered is compatible with all burners except induction, with a gradual increase in power. Perhaps this is the case for you? Our after-sales service has been informed of your dissatisfaction and is awaiting further information under reference 30455. Please provide them with the necessary information to continue the process. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.
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Response from tompress.com
Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Improved delivery times
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Acheteur Vérifié
Rating: 2 out of 5
warn by email of the difficulty to obtain the ordered material (subcontracting). + Waiting more than 5 months is very long. thank you
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Response from tompress.com
Hello, It is true that the restocking of this reference has been postponed in production and that the planned lead time has had to be extended. We apologize for this. We thank you for your understanding and for your confidence in us despite this delay. Sincerely yours.
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Acheteur Vérifié
Rating: 1 out of 5
1) The parcel was not delivered, I was notified by email of the non-delivery. I therefore went to collect it myself. 2) I phoned you to let you know and, above all, to express my dissatisfaction. I was literally told off by your receptionist, who told me that there was nothing he could do and that I'd just have to "sort it out with my letter carrier".
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Response from tompress.com
Hello, We are sorry that the delivery could not be made by the postal services on the date initially planned. Unfortunately, we do not have the power to force a delayed delivery by Colissimo and can only appeal to your understanding. We understand that you are disappointed by this response, but it was the only one we could give you in this specific case. No
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Acheteur Vérifié
Rating: 3 out of 5
Slightly long delivery times
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Response from tompress.com
Hello, what happened? The tracking system indicates a 48-hour delivery to the relay point. Please give us more details. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed in early December, delivery in February. Information by e-mail would have been appreciated. It's all the more unfortunate as the product lives up to expectations.
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Acheteur Vérifié
Rating: 1 out of 5
Pathetic... An order blocked for more than 2 months for a book in the process of being restocked. To limit shipping costs, the order is sent in a single shipment, even though the company has no way of knowing when it will be available again. The only way to be delivered is to cancel the order for the book... which I did after 2 months. And then, instead of just cancelling the book and shipping it back, I had to cancel the order.
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Response from tompress.com
Hello, Orders are sent out in a single shipment according to stock availability. We offer a real-time display of our stocks for each item on sale, so that you have all the information you need to make your purchase. Faced with the postponement of the reissue of this book, our advisors have offered you an alternative with a book available immediately a
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Acheteur Vérifié
Rating: 3 out of 5
Speed
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Acheteur Vérifié
Rating: 3 out of 5
the material is interesting but the delivery time announced at the time of purchase was not correct
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Acheteur Vérifié
Rating: 3 out of 5
I bought a spudding machine, the product looks great but it lacks instructions. It's not the first time this has happened to us.
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Response from tompress.com
Hello, We apologize for the inconvenience. A copy will be e-mailed to you immediately. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the packaging, very well packed but very poorly protected.au monde choc the bag could have been punctured.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Hello, two payments made and then on the 2nd, the tap water was very late.
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Acheteur Vérifié
Rating: 3 out of 5
The best way to improve is to communicate more about possible delays! It's because I contacted you that I got a status report on my order! Two months of waiting all the same! And that's a real shame. Otherwise, there's nothing to add: the products met my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Response from tompress.com
Hello, Please let us know how we can help you. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No match at all
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Response from tompress.com
Hello, I invite you to contact our services directly in order to find the solution to your problem and give you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery too long, no info when product not available. Good product.
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Acheteur Vérifié
Rating: 3 out of 5
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
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Response from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
a problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
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Acheteur Vérifié
Rating: 1 out of 5
delivery promised in 48 hours, parcel delivered after 5 days. Not great for food products. Very disappointed with the delivery method, which doesn't live up to its promises.
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Response from tompress.com
Hello, Our apologies for the delivery service taking longer than expected. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
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Response from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a book for Christmas that was out of stock. It arrived 2 months later, one month after Christmas. It can happen that an article is out of stock, that's not the problem, but I would have liked to have been warned at the time of ordering. I hope you will take this into account in the future. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery, as ordered.
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Acheteur Vérifié
Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
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