English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
-
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
-
Translated reviews
Response from tompress.com
Hello, Please let us know how we can help you. Best regards.
A
Rating: 1 out of 5
No match at all
Translated reviews
Response from tompress.com
Hello, I invite you to contact our services directly in order to find the solution to your problem and give you complete satisfaction. Best regards.
A
Rating: 3 out of 5
Delivery too long, no info when product not available. Good product.
Translated reviews
A
Rating: 3 out of 5
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
Translated reviews
Response from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
A
Rating: 3 out of 5
a problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
Translated reviews
A
Rating: 1 out of 5
delivery promised in 48 hours, parcel delivered after 5 days. Not great for food products. Very disappointed with the delivery method, which doesn't live up to its promises.
Translated reviews
Response from tompress.com
Hello, Our apologies for the delivery service taking longer than expected. Yours sincerely
A
Rating: 1 out of 5
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
Translated reviews
Response from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
A
Rating: 2 out of 5
I ordered a book for Christmas that was out of stock. It arrived 2 months later, one month after Christmas. It can happen that an article is out of stock, that's not the problem, but I would have liked to have been warned at the time of ordering. I hope you will take this into account in the future. Best regards.
Translated reviews
A
Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
Translated reviews
A
Rating: 3 out of 5
Fast delivery, as ordered.
Translated reviews
A
Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
Translated reviews
Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
A
Rating: 1 out of 5
-
Translated reviews
Response from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
A
Rating: 3 out of 5
The delivery time is much longer than announced on the site (1 week for me instead of 48h announced). Nor did I receive an e-mail telling me that my parcel had been delivered.
Translated reviews
A
Rating: 3 out of 5
The legs bent and my paella on the floor not happy at all
Translated reviews
Response from tompress.com
Hello, Sorry for the inconvenience. Could you please send us a photo of the tripod? Please contact us on 05 63 71 44 99 or [email protected].
A
Rating: 2 out of 5
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
Translated reviews
A
Rating: 3 out of 5
The product delivered is less attractive than the one seen on the Internet. The visual is not always reliable ...
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
Translated reviews
A
Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 3 out of 5
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
Translated reviews
A
Rating: 2 out of 5
I was not informed of the delay in delivery which was very very long in coming; I do not know if I will recommend.
Translated reviews
A
Rating: 2 out of 5
No communication on the progress of the order, order placed more than 4 weeks before Christmas and 3 days before Christmas Eve still nothing, I had to call again to be told that my order will leave on Dec 26. Very disappointed, I used to order several times a year. That's it, I'm going to use a competitor from now on...
Translated reviews
A
Rating: 3 out of 5
Delivery two months after order.
Translated reviews
A
Rating: 2 out of 5
I bought two salmon smokers without understanding, for lack of sufficient information, that as they could only be smoked hot, they were not suitable for smoking salmon. I discovered this when I tried to use the first one (the second was for a Christmas present). I called your company, hoping for some advice and help. I was greeted with a (borderline) friendly welcome and a complete disregard for the customer's needs.
Translated reviews
A
Rating: 2 out of 5
Hello, I ordered cartons for salmon fillets (22*60) the packaging is insufficient the corners are damaged. And the price is really excessive, too bad! Sincerely
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 2 out of 5
Delivery time not respected you put 48 h but counted 10 days After 1 mail then a call I am told that I will be called back to confirm that my order has arrived the warehouse and therefore ready to be sent But still no call Disappointed with the service But product quality
Translated reviews
V
Rating: 1 out of 5
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Response from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
A
Rating: 3 out of 5
Quite disappointed by the finish, my item seems to have been made in a hurry. Unprotected in the packaging and delivered in a box that was too small, one corner arrived chipped... and I was offered a 10% refund when I would have preferred an exchange since it was a Christmas present... so it was a bad experience, I will no longer be ordering from this site despite the favourable reviews I had read. On the other hand, the S
Translated reviews
Response from tompress.com
Hello, We understand your disappointment. In the absence of reservations before signing for the delivery, we do not have the necessary for the claim. Unfortunately, during transport, the package can be subject to a lot of handling, and this can happen. That's why, when you receive your order, please note any damage or refuse it so that it can be returned to the sender.
A
Rating: 2 out of 5
Faster shipping, because I waited more than 15 days because a product was not available, but after 5 days this product was available and I was told that it was not in stock even though it appeared to be available on the site.
Translated reviews
A
Rating: 3 out of 5
Hello Tompress".
Translated reviews
A
Rating: 3 out of 5
The quality of your products is always top-notch
Translated reviews
A
Rating: 3 out of 5
Too bad there are no instructions for use with the smoker.
Translated reviews
Response from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
A
Rating: 1 out of 5
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
Translated reviews
Response from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
A
Rating: 3 out of 5
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
Translated reviews
A
Rating: 3 out of 5
delivery too long
Translated reviews
A
Rating: 3 out of 5
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
Translated reviews
A
Rating: 2 out of 5
-
Translated reviews