The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time is much longer than announced on the site (1 week for me instead of 48h announced). Nor did I receive an e-mail telling me that my parcel had been delivered.
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Acheteur Vérifié
Rating: 3 out of 5
The legs bent and my paella on the floor not happy at all
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Response from tompress.com
Hello, Sorry for the inconvenience. Could you please send us a photo of the tripod? Please contact us on 05 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 2 out of 5
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
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Acheteur Vérifié
Rating: 3 out of 5
The product delivered is less attractive than the one seen on the Internet. The visual is not always reliable ...
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
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Acheteur vérifié
Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
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Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
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Acheteur Vérifié
Rating: 2 out of 5
I was not informed of the delay in delivery which was very very long in coming; I do not know if I will recommend.
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Acheteur Vérifié
Rating: 2 out of 5
No communication on the progress of the order, order placed more than 4 weeks before Christmas and 3 days before Christmas Eve still nothing, I had to call again to be told that my order will leave on Dec 26. Very disappointed, I used to order several times a year. That's it, I'm going to use a competitor from now on...
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Acheteur Vérifié
Rating: 3 out of 5
Delivery two months after order.
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Acheteur Vérifié
Rating: 2 out of 5
I bought two salmon smokers without understanding, for lack of sufficient information, that as they could only be smoked hot, they were not suitable for smoking salmon. I discovered this when I tried to use the first one (the second was for a Christmas present). I called your company, hoping for some advice and help. I was greeted with a (borderline) friendly welcome and a complete disregard for the customer's needs.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I ordered cartons for salmon fillets (22*60) the packaging is insufficient the corners are damaged. And the price is really excessive, too bad! Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time not respected you put 48 h but counted 10 days After 1 mail then a call I am told that I will be called back to confirm that my order has arrived the warehouse and therefore ready to be sent But still no call Disappointed with the service But product quality
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V
verified buyer
Rating: 1 out of 5
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Response from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Quite disappointed by the finish, my item seems to have been made in a hurry. Unprotected in the packaging and delivered in a box that was too small, one corner arrived chipped... and I was offered a 10% refund when I would have preferred an exchange since it was a Christmas present... so it was a bad experience, I will no longer be ordering from this site despite the favourable reviews I had read. On the other hand, the S
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Response from tompress.com
Hello, We understand your disappointment. In the absence of reservations before signing for the delivery, we do not have the necessary for the claim. Unfortunately, during transport, the package can be subject to a lot of handling, and this can happen. That's why, when you receive your order, please note any damage or refuse it so that it can be returned to the sender.
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Acheteur Vérifié
Rating: 2 out of 5
Faster shipping, because I waited more than 15 days because a product was not available, but after 5 days this product was available and I was told that it was not in stock even though it appeared to be available on the site.
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Acheteur Vérifié
Rating: 3 out of 5
Hello Tompress".
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Acheteur Vérifié
Rating: 3 out of 5
The quality of your products is always top-notch
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Acheteur Vérifié
Rating: 3 out of 5
Too bad there are no instructions for use with the smoker.
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Response from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
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Response from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
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Acheteur Vérifié
Rating: 3 out of 5
delivery too long
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Acheteur Vérifié
Rating: 3 out of 5
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
The product description and use of the product is absolutely wrong. We cannot use it. Very disappointed!!!! This reinforces our decision not to order on the internet. Luckily it wasn't too expensive.
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Response from tompress.com
Hello, you have ordered a spare part for Porkert manual chopper n° 10-12. If you do not have this model, there is a good chance that the part is not compatible with your model. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Faulty parcel delivery
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Over a month's delay, unannounced at the outset when the product was out of stock. Not very professional.
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Acheteur Vérifié
Rating: 3 out of 5
Order not received.
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Response from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I bought it to make quince jelly. It's totally unsuitable for this purpose, and the filtration is completely useless and inadequate. Everything should be stated on your technical data sheet, to avoid any misunderstandings.
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Response from tompress.com
Hello, A cheesecloth would be useful and would allow you to filter more finely to suit your needs. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
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Response from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I had to return an item that did not match, 15 days later still no news for refund.
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Response from tompress.com
Hello, We have received the returned item and confirmed the refund via e-mail on 28/10/2022. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order received promptly. Sir 20 capsules 4 were unusable
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Acheteur Vérifié
Rating: 2 out of 5
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
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Response from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Response from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
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