The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in February and received in August!
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Acheteur Vérifié
Rating: 3 out of 5
Product not precise
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Acheteur Vérifié
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs too high
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Acheteur Vérifié
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
The crocheted ones I ordered and received are much too short. When I ordered them on your website, no length was mentioned. I won't be able to use them with such a short length. I'm attaching a photo of a hook I already had that is the right length with one of your small hooks I received. You'll see the difference. And if you have hooks
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Acheteur Vérifié
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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Acheteur Vérifié
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
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Verified Buyer
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Jars do not seal on sterilization
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Response from tompress.com
Hello, what do you mean? Please contact our customer service to clarify the use of these jars and find a suitable solution. You can contact us on 05 63 71 44 99 or [email protected] or via the website: https://www.tompress.com/PS-contact.aspx. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello Delivery
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Acheteur Vérifié
Rating: 1 out of 5
The dish has not been delivered
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Response from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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Acheteur Vérifié
Rating: 1 out of 5
Package not yet received
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Response from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Response from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
1 broken pot
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Response from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
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Verified Buyer
Rating: 1 out of 5
You lied about paying taxes in the price
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Acheteur Vérifié
Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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Acheteur Vérifié
Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
difficult to turn the crank
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Acheteur Vérifié
Rating: 1 out of 5
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
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Response from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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Acheteur Vérifié
Rating: 1 out of 5
customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
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Response from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery months after ordering Missing gaskets on cap and faucet
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Response from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my coli
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Response from tompress.com
Hello, Our apologies, it seems that the parcel took a wrong route, the postal services are in the process of correcting this. On our side, we are opening a request to accelerate the re-routing. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no tracking
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Acheteur Vérifié
Rating: 1 out of 5
I ordered parts for a plunger. I didn't look at the description because the photo was self-explanatory, so I ordered. I received the parts but a gasket that was on the photo was missing. I immediately looked into why. In fact the photos were wrong, they had added the joint and so I didn't order what was displayed!!!! After two requests for commercial gesture, they did not answer q
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Response from tompress.com
Hello, You have consulted the secondary photos without reading the description on which everything is indicated. Kind regards.
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