The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I've tested them and they don't work. I'm still waiting for a response from the service department after 10 days.
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Response from tompress.com
Hello, We have received the information required to continue the soap case and will get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The bird of prey tends to wrap itself around the pole. I think a 5 to 6-meter pole would be better.
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Rating: 2 out of 5
The iron in the structure is too weak
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Rating: 2 out of 5
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Response from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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Acheteur Vérifié
Rating: 3 out of 5
the time between order and receipt (22 days) seems far too long compared with other suppliers
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Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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Rating: 1 out of 5
defective product it sucks again made in china
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Rating: 1 out of 5
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Acheteur Vérifié
Rating: 1 out of 5
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
Arrives months late
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Acheteur Vérifié
Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Acheteur Vérifié
Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
punctuality
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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Acheteur Vérifié
Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
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Response from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
as already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
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Response from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
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Response from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
good quality bags but not the right size.
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Response from tompress.com
Hello, Could you please clarify? The bags received are not those ordered or their size is not suitable for your use? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.
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Acheteur Vérifié
Rating: 2 out of 5
The sterilizer arrived with a broken handle. A shame.
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Response from tompress.com
Hello, We apologize for the inconvenience. Did you report it to our customer service? Could you please send us an e-mail with one or more photos of the damage to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Drawer plate too thin and smoker not square, but otherwise correct product.
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