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A
Rating: 3 out of 5
Delivery time not announced!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
good products, but disappointed by the purchase of a product that was modified between order and delivery (also on the site). And I had to pay for the return,.... so I kept a product I'd seen cheaper elsewhere, thinking I'd find one of better quality... which turned out to be the same. The photos on the site (of this product) are misleading...
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A
Rating: 3 out of 5
Hello I did not receive the diameter of cheese mold I ordered Received diameter 13
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Response from tompress.com
Hello, the diameter 13 corresponds to the 900-gram cheese form whose dimensions are: top diameter: 13 cm, bottom: 11.5 cm and height: 7 cm. Is this what you received? Best regards.
A
Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
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Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
A
Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
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Rating: 2 out of 5
The type 22 stainless steel knife does not fit on the screw of the reber meat mincer.
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Response from tompress.com
Hello, do you also have a type 22 chopper? Is it an electric model? Best regards.
A
Rating: 3 out of 5
delivery times are very long for Belgium.
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Rating: 3 out of 5
very fast too bad the shipping costs are so high
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Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
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Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
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Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
A
Rating: 2 out of 5
2 months to receive a grinder joint that costs three times nothing is a long time !!!!!!!
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Response from tompress.com
Hello, Our apologies, the restocking time was longer than expected. Kind regards.
A
Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
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Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
A
Rating: 1 out of 5
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
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Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
A
Rating: 1 out of 5
be honest about delivery times and not hide behind an out-of-stock situation".
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Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
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Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
A
Rating: 2 out of 5
My order arrived 3 weeks late without a message to warn me... No commercial gesture to apologize... very disappointed for this first order.
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Response from tompress.com
Hello, Your satisfaction is important to Tom Press. Of course, we are sorry for the delay in the supply of certain items in your order and remain mobilized to maintain our quality of service despite the operational difficulties encountered. Sincerely yours.
A
Rating: 2 out of 5
Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.
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Response from tompress.com
Hello, We understand your disappointment, we indicate on the site the stock in real time and the availability is indicated with the mention "In stock" just to the right of the photo.
A
Rating: 1 out of 5
explanatory note
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Response from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
A
Rating: 2 out of 5
The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.
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Response from tompress.com
Hello, I'm sorry, but 2 e-mails were sent to you on 22/11 and 22/12. Kind regards.
A
Rating: 3 out of 5
Delivery times not respected, big anxiety for Christmas. Customer service uninterested in my problem, no apology, no message and of course, no gesture. I do not recommend !!!!.
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Response from tompress.com
Hello, Our apologies for the delay in manufacturing the granite marble. However, upon receipt in our warehouses, it was shipped to you immediately and the promise of delivery within 24 hours to the relay point was kept. Yours sincerely
A
Rating: 1 out of 5
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
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Response from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
A
Rating: 1 out of 5
poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
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Response from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
A
Rating: 3 out of 5
the products are very good, but the delivery time is a little too long; if you're out of order, it's not great.
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Rating: 1 out of 5
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
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Response from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
A
Rating: 1 out of 5
I received my parcel 2 months late Delay Delay
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Response from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
A
Rating: 3 out of 5
Negative: when cooking, the blood from the pigeons on the upper skewer drips onto the lower pigeons. This is not a vain pleasure. Why don't you use the same offset as the competing brand (for your information, at the time of purchase, they were out of stock)? Can the appliance be modified? Thank you
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Rating: 2 out of 5
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Response from tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
A
Rating: 2 out of 5
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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Rating: 2 out of 5
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
A
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
A
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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Rating: 2 out of 5
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Response from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
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Rating: 3 out of 5
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A
Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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Rating: 2 out of 5
the product does not correspond at all to the photo. I would have preferred the degrees to be in celcius degrees only as on the photo and as I expected to have! really disappointed by the product you sent.
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Response from tompress.com
Hello, Our apologies, the model has changed, we will update the photo as soon as possible. Best regards.
A
Rating: 1 out of 5
Almost 2 months after my order. I still haven't received anything!
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Response from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
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Rating: 3 out of 5
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Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
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Rating: 1 out of 5
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