Customer reviews of tompress.com

User manual too brief! Lacks a detailed explanation diagram of the product

The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.

1 bag for 4 was pierced

a bit confusing to place an order especially regarding the payment

The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire

Hello, the product is perfect, delivery delay of one day despite express delivery, useless product.

delivery times too long

Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge

You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!

1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....

Ordered 2 months ago! Too long after the order before the acceptance of the order

The product is not effective

Extremely slow delivery

a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.

Compliant

Not received

Not a very serious delivery box, my package arrived open.

Two broken jars in my package. Not located at the delivery point. Seen at home. Took photos but not enough to be refunded. Not great for distance selling. The delivery people don't care about anything. Package marked GLASS. so we respect that. Here it is.

The package contained broken items (preserving jars) Order: GTWWEJ placed the complaint email sent on March 25, no response to date.

excessively long delays that led to order cancellation and the establishment of a credit note in progress

I ordered a seal for a vacuum machine with a photo of a plastic bag containing 2 seals (1 for the fixed part and 1 for the movable part) and since my daughter has the same machine, I put 2 quantities in my cart. Upon receipt, I only received 2 seals, but I paid the price for 2 lots! So I called, and there I was told that the photo is not contractual!!! I was about to contact the DGCCRF. I do not recommend.

Device that does not work and has not been tested by the company Tom Press. After contacting them, we had to return the device at our expense. 19€ for return for 80€ purchase. Company to avoid... Many messages on Google reviews identical to mine...

good products, fast delivery

Delivery error on the merchandise. This can happen. Except that I reported the problem right away. I was told that a customer service ticket was opened and that I would be contacted within 72 hours max (?!). The deadline has long passed and no news. I have a hard time understanding why the error was not corrected immediately and the package resent.

Broken material !!

Spices received hard as a block of ice and with an expiration date at the end of March 2026

My last order was poorly packaged. As a result, the baking dish is slightly dented. I reported it, and the company generously offers me a discount of €0.67! I suggest they give it to the warehouse worker so he can do a better job packing the parcels.

Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???

Unless I am mistaken, I ordered a plow and a hay rake for a miniature tractor at €14.95 each and I received two plows. Order ZJSPVHIHQ. Would it be possible to receive the hay rake?

not the expected quality.

The mixer is a bit too heavy for me, I did not anticipate this.

difficult to have a complete order

I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....

Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.

I did not receive the expected quantity and very late

Very good product but postal delivery very late

Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.

... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!

a packaging totally disproportionate compared to the small plastic tray ordered. Waste.

I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference