The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
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Acheteur Vérifié
Rating: 3 out of 5
The packaging did not protect the corners of the bottle crates. These are twisted. And since the carrier dropped the packages off at the neighbors', no complaints ...
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Acheteur Vérifié
Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The product description is inadequate, only the diameter of the lower ring is given, it would have been wise to also give the diameter of the upper end (inside + outside). In short, a useless purchase because the dimensions don't match!
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Acheteur Vérifié
Rating: 2 out of 5
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Response from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
My order (for 320) was placed at the end of September and I received it at the end of November! Tomato seeds available in 15 days and sauerkraut pots available in 1 week. Supply lead times kept getting longer and longer, and the purchasing department was never willing to send the items I needed in 2 shipments. In the end, all that was left was the tomato seeds at 3 euros.
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Acheteur Vérifié
Rating: 2 out of 5
the product does not correspond at all to the photo. I would have preferred the degrees to be in celcius degrees only as on the photo and as I expected to have! really disappointed by the product you sent.
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Response from tompress.com
Hello, Our apologies, the model has changed, we will update the photo as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Almost 2 months after my order. I still haven't received anything!
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Response from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, as the rosin jar has a rather fragile cap, it blew up, spilling the powder all over the place inside and outside the box (the postman told me it had leaked into her van). In future, try to pack it well so that it resists shocks during transport. For the rest, nothing to say
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Response from tompress.com
Hello, Thank you for this information, and we apologize. I assume that the postwoman gave you the damage report which accompanied the obviously damaged parcel? Please forward it to us so that our after-sales service can take the necessary action as quickly as possible. I'll forward your photos to them immediately, and you can follow up the case under reference 2821.
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Order still not received
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Acheteur Vérifié
Rating: 3 out of 5
I have waited a very long time to be delivered at last
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Acheteur Vérifié
Rating: 1 out of 5
the appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
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Response from tompress.com
Hello, the after-sales service has registered your request. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
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Response from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
sent very quickly but some plugs turn in a vacuum and are therefore unusable.
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Response from tompress.com
Hello, As soon as you feel resistance, stop turning the cap so that the lugs don't crush. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Lid very warped due to transport
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Acheteur Vérifié
Rating: 2 out of 5
How to evaluate an order that has still not been delivered since 21/10/21. Incomplete order, due to one of the products being out of stock.
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Response from tompress.com
Hello, the package has been shipped, it seems to have been delayed in the postal network, we have opened a claim: 41671020. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
More than a week of waiting and still not received my parcel and the worst is to tell me that I gave an incomplete address while, proof in support, it is not true!
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Response from tompress.com
Following your confirmation, we have filed a complaint with the postal services. We'll be sure to let you know the outcome. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
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Response from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
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Acheteur Vérifié
Rating: 2 out of 5
The 30cm socca plate I ordered was the wrong size. The usable surface is only 25.5 cm, not a huge difference in height! The size of a frying pan in any shop corresponds to the usable surface, but not with you. Customer service offered me an exchange, but I had to pay the return postage (which was almost 10) and a big surplus for av
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Response from tompress.com
Hello, I'm sorry that the item is not to your liking. The dimensions indicated are the outside dimensions. As proposed, you can return the item to us. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
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Response from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
slow delivery
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Acheteur Vérifié
Rating: 1 out of 5
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
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Response from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, your team and your services are perfect the only thing I'm disappointed is that I ordered a thorn for chestnuts alas the skin goes through the sieve ...
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Response from tompress.com
Hello, how did you proceed? Perhaps this tip sheet will help you: https://www.tompress.com/A-10004121-comment-faire-sa-creme-de-marrons.aspx Our customer service team is also available to answer any questions you may have: 0563714499 or [email protected] Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Weak product. The thermometer's temperature scale is a piece of paper printed and glued into the glass. This makes it look like a toy produced in a technology class. Many doubts about the thermometer's durability. Product already oxidized after 3 uses. Very thin steel.
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Response from tompress.com
Hello, Once sterilization is complete, the thermometer must be wiped dry. Our customer service department has tried to reach you without success. Please do not hesitate to call us again. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
Not very happy as most of my "perfect" jars were damaged."
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Response from tompress.com
Hello, We apologize for the inconvenience. Your complaint has been dealt with. We hope that the solution adopted has given you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Broken products return to sender no news
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Acheteur Vérifié
Rating: 3 out of 5
Very good and efficient peeler. Customer service very good, very pleasant person on the phone, very available to solve delivery problems. Disastrous delivery because of the Geodis transport company (3 reminders to get our delivery, they never contacted us and didn't show up for the first 2 appointments, the parcel was depalletised, the box was damaged and there was a slight knock on the metal sheet).
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Response from tompress.com
Hello, We apologize for the delay in delivery. We will do everything in our power to ensure that this does not happen again. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Response from tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Parcel without apparent problem but after the deliveryman left on opening a shock to the handle and the e-mail jumped too bad for me.
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Response from tompress.com
Hello, I'm sorry to hear that. Did you report this damage to our services? Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed by the lack of information on how to use and maintain the tompress automatic vacuum filler. The enclosed document does not correspond to the equipment delivered. Instead, it's an instruction manual for a Reber vacuum filler! The first vacuum tests were mixed, with the absence of instructions for use corresponding to the equipment.
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Acheteur Vérifié
Rating: 3 out of 5
It took 10 months for my order to arrive!
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Acheteur Vérifié
Rating: 2 out of 5
Just take a look at the e-mail exchange we had with v ogre customer service
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Acheteur Vérifié
Rating: 3 out of 5
One damaged lid in the set of verrines, unusable.
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Response from tompress.com
Hello, sorry to hear about this so late, could you please contact our customer service department on 05 63 71 44 99 or send a photo of the damage to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times (over a month)
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the door does not open properly.
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Verifizierter Käufer
Rating: 1 out of 5
I did not order them and therefore did not receive them
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Acheteur Vérifié
Rating: 3 out of 5
The cabinet is not complete: there are no bars for placing led bottles This is a misleading product
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Response from tompress.com
Hello, The cabinet is designed for 150-bottle bottle racks on which your bottles rest. Best regards.
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