The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
nil from nil 13 jars broken out of 32 delivered, even the letter carrier has his share of responsibility, ZERO packaging.
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Response from tompress.com
Hello, the necessary steps have been taken and a batch of jars has been sent back to you. Did you receive it correctly? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
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Response from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
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Response from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully
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Acheteur Vérifié
Rating: 2 out of 5
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
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Response from tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello The smoker conforms to the order But it misses the drawer which recovers greases in court of treatment by the service Domage no news In the waiting Cordial Hervé
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Response from tompress.com
Hello, The file is being processed and you should be contacted by Monday. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
five capsules out of forty were screwed wrong
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Acheteur Vérifié
Rating: 3 out of 5
Hello, from the first heating in the oven, the handle has loosened. is it possible to receive a return slip for a possible exchange. Sincerely
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Response from tompress.com
Hello, The after-sales service has done everything necessary to ensure your complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
We had ordered in December, no news from you We recommend in September and both orders arrive at the same time, hence some duplication !!!!?,,,
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Response from tompress.com
Hello, I'm sorry that the item has not yet been restocked. What did you receive in duplicate? Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item arrived broken despite very good packaging. Very quick response from customer service to refund the order.
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Acheteur Vérifié
Rating: 3 out of 5
They put a lot of advertising in the box, the combs are expensive but the quality is decent.
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Compratore Verificato
Rating: 2 out of 5
The products are excellent but as for the delivery, it takes forever
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Response from tompress.com
Good morning, we apologize for the long wait. We have not received any report regarding a delay in delivery, we would have gladly helped you track the package and resolve the situation as quickly as possible. TOMPRESS ITALIA CUSTOMER SERVICE
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Acheteur Vérifié
Rating: 3 out of 5
The electric nutcracker doesn't work. The instructions are written entirely in Spanish. The second person from the after-sales service who left me a message took me for a truffle. I contacted the after-sales service because I had tried everything with the two switches: I would have preferred a "call us back to see the problem live" rather than "you're not doing the right thing.
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Acheteur Vérifié
Rating: 3 out of 5
SACHET received OPEN.and taped. Probably by customs; as it's a powder It's rather embarrassing for a foodstuff but reassuring to know there are controls!!!! Perhaps you have a solution?
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Acheteur Vérifié
Rating: 3 out of 5
You should look for a carrier other than La Poste for your deliveries. I had time to receive 2 parcels from your conccurents, one of which I ordered long after before receiving yours.
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Acheteur Vérifié
Rating: 3 out of 5
Sorry to be so harsh, but I've been waiting several months for delivery.
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Response from tompress.com
Hello, Some items, mainly made of metals, have become longer to produce. We are very sorry about this and will do our best to reduce your waiting time. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Hello I ordered casings on Monday and received them on Saturday, it was hot and the salt inside had melted. I hope there won't be any problems when I use them.
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise was returned for damage. I understand that the barrel was worn, but wear does not mean damage. Customer service did not accept my comment and I had to cancel the order. I was refunded a few days later. Too bad...
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Response from tompress.com
Hello, a used model is indeed not perfect, we offer new or refurbished barrel models if you prefer. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
too long to wait for delivery
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Verifizierter Käufer
Rating: 3 out of 5
There were 3 weeks between the order and delivery. The parcel was badly damaged. Overall, the order processing was unsatisfactory!!!!
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Acheteur Vérifié
Rating: 3 out of 5
I paid for the item to be delivered to my home and would have had to go to the post office to pick it up.
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Response from tompress.com
Hello, Unfortunately, Colissimo was unable to deliver. Home delivery is currently suspended in your area. Your parcel has been forwarded to your nearest postal collection point. Yours faithfully
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Acheteur Vérifié
Rating: 2 out of 5
Unsuitable equipment for blackberries. Misleading article about blackberry jelly in Tompress magazine. (Special issue #1) I'm a dissatisfied customer.
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Response from tompress.com
Hello, we apologize for the inconvenience, but this appliance is suitable for the purpose for which you wish to use it, i.e. de-seeding blackberries. Please contact our customer service department so that we can find the cause of your problem on 05 63 71 44 99 or [email protected]. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
Not enough quality for the price
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Acheteur Vérifié
Rating: 2 out of 5
Warning: the photo does not correspond to the product, the capsule is sterilizable and not pasteurizable, no details in the description, in short, blind ordering and you are told that you must call before ordering to be sure of what you are ordering, a great first. A word of advice: redo your description or change the photo even if they are not contractual as you have specified.
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Response from tompress.com
Hello, these capsules can be pasteurized and sterilized, so you can pasteurize your juices and sterilize your sauces or preparations if required. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Site that sells obsolete products. I ordered a pigeon repeller. Installed in March, we've never had so many pigeons nesting under the house's spandrels 1m50 away from the device!!! Customer service asks me if I've changed the batteries!!! Who are the pigeons really????
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Response from tompress.com
Hello, An after-sales service file is being processed for your request. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
The lid arrived damaged, the rest in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
The turbine was full of small scratches and did not look new.
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Response from tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the mould is small and poorly made coarse
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Response from tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
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Response from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
bonjour, dommage livraison trop longue plus de 15 jours
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Acheteur Vérifié
Rating: 3 out of 5
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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Acheteur Vérifié
Rating: 3 out of 5
delivery time much, much too long...several months...
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Response from tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
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Response from tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
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Response from tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
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Response from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
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Response from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
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Response from tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Don't buy this product! It's a dust duster that doesn't clean but scratches Jeanne's ladies. Big, big scam!
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Response from tompress.com
Hello, I'm sorry you're not satisfied with this item, which is generally appreciated for its effectiveness. Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Long delay to receive a damaged can and a pizza peel. Disappointed when up until then I was very satisfied...
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Response from tompress.com
Hello, Sorry for the delay, the production of the shovels and pizza handles is a bit behind schedule. Is the canister usable? Please let us know the details of your delivery at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Not yet received the merchandise
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Response from tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
One of the spindle screws is bent Cannot be screwed in
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Response from tompress.com
Hello, I'll pass this on to our customer service immediately. Best regards.
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