The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Response from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, A bag of flour was slightly torn (Larangais I think) certainly due to a bad wedging.
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Acheteur Vérifié
Rating: 3 out of 5
Fast, efficient delivery. Product quality leaves something to be desired with certain metal-effect plastic parts (after all, for the price, it's not surprising). The most annoying thing is the product's effectiveness: it doesn't work at all.
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Response from tompress.com
Hello, could you please tell us what exactly is going on with the article? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
after 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Response from tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
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Acheteur Vérifié
Rating: 3 out of 5
Too bad my 10 kg bag of salt was all punctured salt everywhere in the package
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Response from tompress.com
Hello, We apologize for the inconvenience. How was the box? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Dead packaging
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Response from tompress.com
Hello, The article has nothing? Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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Response from tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No particular opinion to communicate on the article since having refused its delivery following an unacceptable delay. I maintain, however, that the "customer relations" department remains very limited in its welcome.
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Response from tompress.com
his explanations
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Acheteur Vérifié
Rating: 3 out of 5
Good quality product that perfectly meets my expectations. ( Functional and compact ) On the other hand, the price seems very high compared to the product in terms of materials and finish.
I was very disappointed with the assembly. A nut is missing on the lever pivot pin, and the addition of washers behind the nuts would have been a plus, to prevent the paintwork from coming loose.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong product compared to the site description
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Acheteur Vérifié
Rating: 3 out of 5
Problem with geodis/calberson carriers.
Everything was broken, package opened before delivery (by deliveryman to see what it was...")
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Response from tompress.com
package without pallet underneath."
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Acheteur Vérifié
Rating: 3 out of 5
More than a month to receive my order
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Acheteur Vérifié
Rating: 3 out of 5
Perfect delivery.
Desus of the goods. With breaks and chips. After-sales service response leaves much to be desired.
Poor customer service, 3 weeks waiting for 1 product. I have to change product, not even able to offer me the 10euro difference on a 460euro invoice. Impossible to make you a commercial offer up to 10euro".
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Acheteur Vérifié
Rating: 3 out of 5
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Response from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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Acheteur Vérifié
Rating: 1 out of 5
Hello after more than two months of waiting, one ham less... two bags that come from Italy and average quality. your competitors are more responsive and offer products available and do not sell at any price. it's really too bad.
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Response from tompress.com
Hello, We apologize for the delay in restocking at this time of year. Kind regards.
V
Verifizierter Käufer
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
i placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.
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Acheteur Vérifié
Rating: 2 out of 5
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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Response from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
delivery from stock, sent and received quickly. perfect
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Response from tompress.com
Hello, why a bad note in this case? Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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Acheteur Vérifié
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
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Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
V
verified buyer
Rating: 1 out of 5
I've not received my pasta maker yet and it's been over 2 weeks now
Response from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
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Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
4 months for a baneton...
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
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Acheteur Vérifié
Rating: 3 out of 5
delivery much too long 4 weeks
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Acheteur Vérifié
Rating: 1 out of 5
delivery of breakages shall not be charged to customers.
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Response from tompress.com
Hello, if we are out of stock, we will inform you of a supply date. You can either accept the delay or cancel your order for the item in question. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
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Response from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
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Response from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
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Acheteur Vérifié
Rating: 3 out of 5
the device is of very poor quality, both in terms of mechanical construction and general finish.
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Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
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Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
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