The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
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Response from tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delayed delivery, items as expected, but nothing more.
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Acheteur Vérifié
Rating: 2 out of 5
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
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Acheteur Vérifié
Rating: 1 out of 5
Ras, everything went well.
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Acheteur Vérifié
Rating: 3 out of 5
after a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Response from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
for the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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Acheteur Vérifié
Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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Acheteur Vérifié
Rating: 1 out of 5
I never received the order !!!!!
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Acheteur Vérifié
Rating: 2 out of 5
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
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Verifizierter Käufer
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
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Acheteur Vérifié
Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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Acheteur Vérifié
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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Acheteur Vérifié
Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
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Response from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
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Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
V
verified buyer
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
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Acheteur vérifié
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
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Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
good except delivery times delayed from week to week
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
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Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
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Acheteur vérifié
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
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Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
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Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
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Acheteur vérifié
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
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Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
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Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
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Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
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Acheteur Vérifié
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
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Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Carrier null....package badly damaged
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
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Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
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Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
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