The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, Your parcel left on 03/09 and was delivered on 04/09. Luc signed for receipt. Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
Nice French fry cutter, but it works very poorly because the slide derails with each potato due to a cruel lack of rigidity in the device.
Translated reviews
Response from tompress.com
Hello, Try reducing the potato by cutting it in 2, if this persists, please contact us again at [email protected] or +33563714499. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Bad, disappointing packaging, return to sender
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
To be seen in use
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
sorry but I still haven't received my order!
Translated reviews
Response from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Having encountered a delivery problem, in no way with the carrier, to date I have received no reply to my complaint e-mail.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
Order tracking is poor...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I received my parcel more than 10 days after ordering.
I would have been better off taking my car to get my product. I would have paid the same price for it, because when you add up your lower base price and the packaging costs plus shipping, you end up paying the same. Hello 48-hour delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Conforming merchandise. The only fault is that the pump leaks a little when in use.
The big problem was the condition of the parcel on arrival: a deliveryman had opened it over 30 cm to have a look inside if he was interested in the goods! Of course, the man who rang my doorbell guaranteed that it wasn't him... Everything was there, so it's a lesser evil, but it's still unpleasant. Please change carriers.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
the expiration date of the flour is abnormally short Indeed for the order before last it was 9 months and now it is 3 months more you were out of stock I do not understand I am very disappointed I will not be able to use the 40 kg in the expected time given the price of postage orders become too expensive.
Translated reviews
Response from tompress.com
Hello, Our apologies, we are reporting this to our producer. Don't worry, it's only a DLUO and not a DLC. Only exceeding the best-before date involves a health risk. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Still not received.....
Translated reviews
Response from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
Translated reviews
Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
A
Acheteur Vérifié
Rating: 3 out of 5
Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Order received with breakage and I have not been reimbursed for the breakage that was caused.
Translated reviews
Response from tompress.com
Hello, The refund was made this morning. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
One of the books ordered was marked Supply in progress".
Translated reviews
Response from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
V
verified buyer
Rating: 3 out of 5
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
A
Acheteur Vérifié
Rating: 3 out of 5
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery time far too long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
Translated reviews
Response from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
Translated reviews
Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
nothing to say corurante order
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
Translated reviews
Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
Translated reviews
Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered and received my order almost 1 month later.
I am disappointed overall even though the products ordered are of good quality.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Time for delivery
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
delivery: as always, the post office is very slow and very expensive.
Translated reviews
C
compratore verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
customer for 8 years
Translated reviews
C
compratore verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
Translated reviews
Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 