The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
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Response from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, package not received
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A
Acheteur Vérifié
Rating: 3 out of 5
No delivery with Chrono post
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A
Acheteur Vérifié
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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A
Acheteur Vérifié
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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A
Acheteur Vérifié
Rating: 2 out of 5
too long to wait
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A
Acheteur Vérifié
Rating: 2 out of 5
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
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A
Acheteur Vérifié
Rating: 3 out of 5
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
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A
Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us.
If we get a response from tompress, our assessment may change and we'll be able to test the product.
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Response from tompress.com
Hello, I confirm that I have received your e-mail and the reply confirming the replacement of the item that arrived broken. I will send you back the e-mail with the tracking number of the new parcel. Wishing you good reception. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Great product, but the delivery time was interminable!
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C
compratore verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
A
Acheteur Vérifié
Rating: 2 out of 5
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
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A
Acheteur Vérifié
Rating: 2 out of 5
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
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A
Acheteur Vérifié
Rating: 2 out of 5
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
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Response from tompress.com
Did you indicate this on the delivery note? Yours faithfully
V
verified buyer
Rating: 3 out of 5
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
C
compratore verificato
Rating: 2 out of 5
Goods do not match what is indicated. Problems with delivery.
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Response from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
A
Acheteur Vérifié
Rating: 3 out of 5
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
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A
Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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A
Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Acheteur Vérifié
Rating: 2 out of 5
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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Acheteur Vérifié
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
A
Acheteur vérifié
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Acheteur Vérifié
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Over a month's delivery time.
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A
Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times via GLS far too long compared with other carriers
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Acheteur Vérifié
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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A
Acheteur Vérifié
Rating: 3 out of 5
The products meet my expectations, I will recommend Tompress without any problem!
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V
verified buyer
Rating: 1 out of 5
initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Response from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
On the website it says 48 hours. In reality I received it 6 days later.
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Response from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'm going to evaluate what, I haven't received anything yet.
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
order placed at the beginning of april still not delivered so not satisfied with tompress
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A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
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A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order!!!!!!
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A
Acheteur Vérifié
Rating: 3 out of 5
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
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A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery with no information. Good quality products, but much faster elsewhere.
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Acheteur Vérifié
Rating: 1 out of 5
I'll be able to evaluate the product when I finally receive my order...
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