The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
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Acheteur Vérifié
Rating: 3 out of 5
Not fast despite extra delivery charges
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Acheteur Vérifié
Rating: 3 out of 5
i've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
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Acheteur Vérifié
Rating: 1 out of 5
No lead time
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed. It says antiadhesive when it's not the case at all...
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Response from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 23/04/2020, received on 05/05/2020. Tompress deducted the invoice before delivery. The goods received were not those ordered (1l bottles instead of 0.5l). The packaging is not suitable for the product: 1 bottle broken (reported on delivery) and 6 bottles cracked. No complaint form in the parcel, customer service unreachable. Very disappointing.
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Response from tompress.com
Hello, We apologize for the inconvenience, a case is being handled by our after-sales service. Could you please send photos of the damage to infos@tompress? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Nothing received to date ...
Please check if the shipment has been made ...
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Acheteur Vérifié
Rating: 1 out of 5
bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
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Acheteur Vérifié
Rating: 1 out of 5
Still nothing received to date May 4, 2020
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Acheteur Vérifié
Rating: 1 out of 5
Claims in progress, incomplete delivery...
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Response from tompress.com
Hello, I'm working on it. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, to date I have not received the order.
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Acheteur Vérifié
Rating: 1 out of 5
NEVER RECEIVED MY ORDER
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality item, moreover, the brand displayed in the catalog is not the one received. Deception on the merchandise Maison TOMPRESS, I thought you were more serious and more respectful of your customers!
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Response from tompress.com
Hello, there may have been an error in the preparation of your order. Please contact our customer service department for further details and to eliminate this possibility. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Not received
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Acheteur Vérifié
Rating: 1 out of 5
I have not yet received delivery...
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Acheteur vérifié
Rating: 1 out of 5
How do you expect me to rate you when my order is still stuck in France?
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Acheteur Vérifié
Rating: 2 out of 5
delivery not yet collected 04/21/2020
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Response from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
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Response from tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Package not yet delivered .....
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Response from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
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Response from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't been delivered.
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Response from tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Not yet recut
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Response from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
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Acheteur Vérifié
Rating: 1 out of 5
Hello, before judging it should be delivered
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Acheteur Vérifié
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
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Acheteur Vérifié
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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Acheteur Vérifié
Rating: 2 out of 5
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
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Response from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the merchandise
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Acheteur Vérifié
Rating: 2 out of 5
not cooomercant
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Response from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
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Acheteur Vérifié
Rating: 3 out of 5
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Response from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
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Acheteur Vérifié
Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
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Acheteur vérifié
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
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verified buyer
Rating: 1 out of 5
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Response from tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
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Acheteur Vérifié
Rating: 3 out of 5
medium
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Acheteur Vérifié
Rating: 3 out of 5
Very very long delivery time ...
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