The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I won't recommend it again. My order was already forgotten and then I had to play treasure hunt to find the parcel.
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Response from tompress.com
Hello, Could you please tell us more about your delivery? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
for the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
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Response from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
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Acheteur Vérifié
Rating: 3 out of 5
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
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Acheteur Vérifié
Rating: 3 out of 5
Postage costs are too high. The price of items is too high.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Response from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
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Response from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
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Response from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
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Response from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Response from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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Acheteur Vérifié
Rating: 2 out of 5
Product defective on arrival, we have not yet managed to have it changed
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Response from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.
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Response from tompress.com
Hello, Could you please send us photos of the damage and packaging to [email protected]? Best regards.
C
compratore verificato
Rating: 1 out of 5
The 'Order is dated 03-12-2019 . Can you verify where the goods are located?
Looking forward, best regards Daniela
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Response from tompress.com
Good morning, the order left on 19/12 since, as advised, not all the pans ordered were available. However, we apologize for the delivery beyond 4 working days due to the traffic of the Christmas season. The courier had passed on 27/12 and 30/12 but without finding anyone. We hope the order may have been to your liking anyway. Sincerely, TOMPRESS CUSTOMER SERVICE ITALY
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Acheteur Vérifié
Rating: 3 out of 5
delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Response from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
only got half delivered, no solution from customer service after repeated requests, FINGER WEG
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Response from tompress.com
Everything has been sent, did you make a reservation at reception? Can you please describe the package?
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 2 out of 5
Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did.
Sawdust much too big and therefore very difficult to burn.
One star is already too much.
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Response from tompress.com
Hello, We left you a message on Monday morning on the mobile number given to our secretariat. I've just called again and it seems that the number isn't yours. Please contact us on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Response from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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Acheteur Vérifié
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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Acheteur Vérifié
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Response from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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Acheteur Vérifié
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pallet damaged on arrival
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Response from tompress.com
Hello, Are the products OK? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
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Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Extremely long delivery time and no reply to my e-mail concerning the delivery time.
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Response from tompress.com
Hello, a confirmation of the deadline was sent to you on 20/09. Did you not receive it? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The box arrived soaking wet. It was impossible to carry it because it was so wet.
Fortunately, I had ordered glass jars. The deliveryman was sorry, efficient, took the initiative and contacted me to make an appointment.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately, the packaging of the goods is not very efficient.
Some jars arrived broken inside the plastic packaging (five in all), polluting all the other jars. I had to spend a lot of time cleaning them to avoid contaminating the product with broken glass.
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Response from tompress.com
Hello, I am forwarding your comment to our customer service department so that you can be contacted as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Make sure you arrive well in advance. My last 2 orders were delayed due to delivery failures.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery is made during my working hours, so the driver shows up in my absence during a narrow time slot, whereas a signature is required for receipt, even if I leave my garage open. So I was forced to ask the neighbor to collect the parcel for me. And of course, the warehouse where I could pick up the parcel is closed on Saturdays.
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Response from tompress.com
Hello, You can choose a different delivery address to avoid this inconvenience, in a relay point or at your workplace if it allows it. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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