The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Order placed in mid-July and still no parcel by July 25, 2019.
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Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
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Response from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pay more to have your order within 24 hours and receive it a week later...
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Response from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
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Response from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 3 out of 5
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
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Response from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
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Acheteur Vérifié
Rating: 1 out of 5
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
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Response from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
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Response from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
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Acheteur Vérifié
Rating: 1 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Response from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The service is fast I'm happy
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V
verified buyer
Rating: 3 out of 5
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
Response from tompress.com
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Not a good product at all
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Response from tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
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Acheteur Vérifié
Rating: 3 out of 5
Special large-grain axle sucks beet seeds won't go through the holes
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Acheteur Vérifié
Rating: 3 out of 5
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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V
verified buyer
Rating: 3 out of 5
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
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Acheteur Vérifié
Rating: 3 out of 5
I would recommend the company as serious but not the product.
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Acheteur Vérifié
Rating: 3 out of 5
I waited more than 5 months for delivery, I had to claim my order several times.
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Acheteur Vérifié
Rating: 3 out of 5
delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Response from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."
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Acheteur Vérifié
Rating: 2 out of 5
Totally ineffective on French birds
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Response from tompress.com
Hello, Have you tried changing the battery just in case? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Response from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
a missing book never received no gesture very disappointed
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Response from tompress.com
Hello, The book should be shipped as soon as it is expected to be restocked at the end of the week. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Total lack of professionalism. Too bad the products are good.
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Acheteur Vérifié
Rating: 3 out of 5
The wait for stock to run out was particularly long (almost 2.5 months).
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Acheteur Vérifié
Rating: 2 out of 5
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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Acheteur Vérifié
Rating: 2 out of 5
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Response from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I was waiting for my Christmas present and received it in March.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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