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A
Rating: 3 out of 5
Very good
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
delivery time too long. i thought i'd find rakes big enough to harvest olives, but in fact i feel like i've received rakes for children. very disappointed.
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Response from tompress.com
Hello, isn't it 13.5 cm long? Please contact our customer service department on 05 63 71 44 99. Best regards.
C
Rating: 1 out of 5
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
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Response from tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
A
Rating: 1 out of 5
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
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Response from tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
No delivery to my home as the letter carrier deemed the parcel too large.
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A
Rating: 3 out of 5
arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
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A
Rating: 3 out of 5
order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
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A
Rating: 3 out of 5
it's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
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A
Rating: 3 out of 5
2 weeks behind schedule.
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A
Rating: 3 out of 5
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
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A
Rating: 3 out of 5
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
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A
Rating: 3 out of 5
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
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A
Rating: 2 out of 5
I was told I would receive my order within 4 weeks. I received my parcel after 8 weeks. The commercial gesture is a voucher of 1.
This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
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This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
Response from tompress.com
Hello, We understand your disappointment, we are also dependent on these preparation or manufacturing delays. Best regards.
A
Rating: 3 out of 5
late delivery
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A
Rating: 3 out of 5
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
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Response from tompress.com
second surcharged call to the delivery driver to arrange an appointment
A
Rating: 3 out of 5
The legumier seems to me to be of very average quality given its high price.
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A
Rating: 3 out of 5
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
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Response from tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
A
Rating: 3 out of 5
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
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Response from tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
A
Rating: 3 out of 5
lacks an explanatory note and instructions for use
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Response from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
A
Rating: 2 out of 5
The time between my order and delivery was far too long.
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A
Rating: 3 out of 5
floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
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Response from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
A
Rating: 1 out of 5
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
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Response from tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
A
Rating: 2 out of 5
The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.
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Response from tompress.com
Hello, you have ordered an item that is out of stock. The delivery time was announced on the website and on your order confirmation. Shipment is also confirmed by e-mail, along with the tracking number and link. Best regards.
A
Rating: 3 out of 5
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
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Response from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
A
Rating: 2 out of 5
Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it.
And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
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And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
Response from tompress.com
Hello, a file has been opened with our after-sales service. We are following the incident and will keep you informed. Best regards.
A
Rating: 3 out of 5
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
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Response from tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
A
Rating: 3 out of 5
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
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A
Rating: 1 out of 5
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
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Response from tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.
V
Rating: 1 out of 5
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
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Response from tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
A
Rating: 3 out of 5
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
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Response from tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
A
Rating: 2 out of 5
products not delivered to date delays too long
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Response from tompress.com
Hello, I see the package delivered. Is it wrong? Best regards.
A
Rating: 1 out of 5
NOTHING RECEIVED
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Response from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
A
Rating: 3 out of 5
I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.
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Response from tompress.com
Hello, We had to wait for the restocking of the out-of-stock item before sending it. Best regards.
A
Rating: 1 out of 5
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
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Response from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
A
Rating: 1 out of 5
Items still not received following Bpost strike in Belgium
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Response from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
A
Rating: 2 out of 5
The instructions are poor and the device doesn't work.
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
A
Rating: 3 out of 5
Hello, the place of delivery was not the one I had noted at the time of my order.
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Response from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Response from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
V
Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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A
Rating: 2 out of 5
A site not up to date even though 8 is out of stock. No information on delivery times.
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Response from tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.