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A
Rating: 3 out of 5
A monumental box for 1 small parcel
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
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A
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
A
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
A
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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A
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
A
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
A
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
A
Rating: 1 out of 5
Ordered product not available and replacement product never delivered.
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Response from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
C
Rating: 2 out of 5
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
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Response from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
A
Rating: 2 out of 5
this appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Response from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
A
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
V
Rating: 3 out of 5
Delivery much too late, no competent information when asked on the phone.
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A
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
A
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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A
Rating: 3 out of 5
Despite paying for fast delivery our parcel was received late.
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Response from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
A
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
A
Rating: 3 out of 5
the details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.
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A
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
A
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
A
Rating: 1 out of 5
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
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Response from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
A
Rating: 3 out of 5
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
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Response from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
A
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
A
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
A
Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
A
Rating: 3 out of 5
Our funnel arrived a long time after the order, and a little deformed (but functional)... Too bad for the price
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A
Rating: 2 out of 5
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
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Response from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
A
Rating: 3 out of 5
Delivery 3 weeks after the order and every week the customer service specifies an imminent delivery ...next week....
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A
Rating: 1 out of 5
I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.
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Response from tompress.com
Hello, We have tried to contact you several times on the number you gave us when you placed your order, but unfortunately without success. Please contact us on 05 63 71 44 99 (toll-free number). Best regards.
A
Rating: 1 out of 5
I have not received my merchandise
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Response from tompress.com
Hello, the parcel has been returned to us by the Post Office. We will contact you as soon as we receive it. Best regards.
A
Rating: 1 out of 5
Goods in poor condition on receipt.
Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
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Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
Response from tompress.com
Hello, the claim has been accepted, we do not know the reason for the delay, but we were successful. Our after-sales service will contact you to confirm the reimbursement of delivery costs. We hope that you will be satisfied with the means used to process your claim and encourage you to make a new evaluation. Best regards.
A
Rating: 3 out of 5
The seeder's brush can't be lowered all the way, so the seeds fall loose.
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Response from tompress.com
Hello, what do you call the brush? You can view the support video on the article page: https://www.tompress.com/A-10000457-semoir-1-rang.aspx Best regards.
A
Rating: 3 out of 5
It is not bad good quality product but high prices.
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A
Rating: 2 out of 5
Defective product. Mail sent for a complaint still no answer
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Response from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 1 out of 5
I still haven't received the order .....
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V
Rating: 3 out of 5
Delivery took far too long. Wanted to cancel the order.
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A
Rating: 3 out of 5
I regret the precise absence of information on the delivery time, which was listed as existing on the site, but which did not physically exist in store. You always have to be truthful. 2 reminders to get at least a date; Unable to give one.....The product was finally delivered after 3 weeks.
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A
Rating: 3 out of 5
order placed in mid-March received in mid-April, too long lead time despite advertising 48h00 delivery. No information concerning this order, I got the information when I called the company.
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Response from tompress.com
Hello, we've had a longer-than-anticipated delay in restocking the vinegar dispenser, for which we apologize. Do not hesitate to consult the stock status on the website, it is updated in real time. Best regards.
A
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.