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A
Rating: 3 out of 5
Delivery announced on 12/4 but deliveryman whimsical, we had to fight to be delivered on 13/04 when it was postponed to 16/04 ?????
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
order on january 31 received on 29 04 2018 too long
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Response from tompress.com
Hello, The package was indeed delivered to you on 29/03/2018, as soon as the kit was restocked. Our apologies for the delay. Best regards.
A
Rating: 3 out of 5
just the delivery was a bit late but very good contact and good merchandise
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V
Rating: 3 out of 5
The item that I ordered was delivered with a european plug. I have therefore had to order an adaptor from european to13 amp UK - not an item that would be commonplace in a UK household. This company chooses to market its products in the UK; it should therefore make arrangements to ensure that items sold to the UK are appropriate. Not impressed.
Response from tompress.com
Hello We are sorry for this error, usually we join it on the package, if you are agree, we can send you it quickly I will be waiting for your answer. Best regards.
A
Rating: 1 out of 5
the order still hasn't left tom ressp
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Response from tompress.com
Hello, the item you ordered is currently being restocked. We will do our best to shorten the delay. Best regards.
A
Rating: 3 out of 5
No comment product and delivery ok
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A
Rating: 3 out of 5
Hello, 3 hoses were pierced. I detected 2 during rinsing, but not the third. Which of course was placed right in the middle of a sausage during production. In addition, a weakness in another section" caused another piece to be pierced.
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A
Rating: 3 out of 5
very long delivery time, impossible to know where the parcel is, two weeks delivery time is a lot.
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Response from tompress.com
Hello, Our apologies, this is not the usual delay, I invite you to contact us so that we can open a claim with the postal services. Best regards.
A
Rating: 2 out of 5
too long to order
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A
Rating: 1 out of 5
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
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A
Rating: 3 out of 5
delivery times too long
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A
Rating: 3 out of 5
Broken and non-functioning merchandise.
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Response from tompress.com
Hello, Your item has unfortunately been damaged in transit. A file has been opened with our after-sales department to take the necessary action. We apologize for the inconvenience. We'll get back to you as soon as possible. Best regards.
A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 2 out of 5
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
A
Rating: 3 out of 5
During deliveries, fragile containers, especially glass bottles (1L), should be wrapped a little more carefully as they are just placed in the box without any protection around them. Speed of delivery. Products met our expectations.
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A
Rating: 3 out of 5
delivery by calberson it is necessary to block its day to receive the parcel no possibility of envisaging an appointment in the day it to have nothing has to make. Better served by TNT.
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Response from tompress.com
Hello, you can also opt for Colissimo delivery. A different delivery address or a relay point are also possible. Best regards.
A
Rating: 1 out of 5
I have not yet received the parcel
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Response from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
A
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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A
Rating: 1 out of 5
Out of stock , product not delivered yet , not before 3 weeks .
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Response from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
A
Rating: 3 out of 5
It's a pity that the fragile oblets are not well protected.
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A
Rating: 3 out of 5
The products are not up to my expectations delivery is not fast
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A
Rating: 3 out of 5
The courier dropped the parcel off at a neighbor's house as I was not at home. Luckily I have good neighbors.
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A
Rating: 3 out of 5
Very long shipping time with no order tracking information
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V
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
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Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
A
Rating: 3 out of 5
Merchandise deposited in my absence without my knowledge. Barrels not very clean, plastic protection badly arranged.
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Response from tompress.com
Hello, Our apologies for the inconvenience encountered during delivery, we will get back to you shortly and report the anomaly to the carrier. Best regards.
A
Rating: 3 out of 5
I haven't used the product yet. Please return the questionnaire later.
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A
Rating: 3 out of 5
Unfortunately the product does not work and I cannot get a refund. This is unacceptable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, please do not hesitate to explain the problem you are experiencing. We can be reached on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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A
Rating: 3 out of 5
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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A
Rating: 3 out of 5
here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Response from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
A
Rating: 3 out of 5
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Response from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 3 out of 5
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Response from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 3 out of 5
Careful with the parcel, which was all damaged when it arrived.
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Response from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
A
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
A
Rating: 2 out of 5
Device received damaged
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A
Rating: 3 out of 5
if I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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A
Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
A
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.