The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I had to wait an extra day because the delivery people didn't call on the day of delivery when they were downstairs and they left. I had to call them back and they delivered the next day.
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Acheteur Vérifié
Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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Response from tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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Acheteur Vérifié
Rating: 3 out of 5
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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Response from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Response from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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Acheteur Vérifié
Rating: 3 out of 5
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Response from tompress.com
You can, it just requires more supervision.
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Acheteur Vérifié
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
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Acheteur Vérifié
Rating: 3 out of 5
correct product
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Acheteur vérifié
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
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Acheteur Vérifié
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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Acheteur Vérifié
Rating: 3 out of 5
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Response from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Nothing received, 15 days after order....
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Response from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, delivery took a very long time.
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Acheteur Vérifié
Rating: 3 out of 5
order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Response from tompress.com
Hello, We apologize for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Response from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Response from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
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Acheteur Vérifié
Rating: 3 out of 5
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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Acheteur Vérifié
Rating: 3 out of 5
great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Response from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
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Acheteur Vérifié
Rating: 3 out of 5
It's very unsatisfactory and constraining not to know the delivery date.
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Acheteur Vérifié
Rating: 2 out of 5
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Response from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
as with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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Acheteur Vérifié
Rating: 3 out of 5
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Response from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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Acheteur Vérifié
Rating: 2 out of 5
Very low-end hardware for a substantial price, especially cutlery and load cells.
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Acheteur Vérifié
Rating: 3 out of 5
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Response from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
1st test conclusive, wait for the continuation.
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Acheteur Vérifié
Rating: 3 out of 5
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
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Response from tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Response from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
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