The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Parcel delivered without signature or delivery notice. Packaging too fragile due to salt attacking the plastic film. To be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
1 month for delivery, I find that long when it was indicated that the products would be available within 2 days before delivery when I placed the order. Nevertheless, the products are in order.
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Acheteur Vérifié
Rating: 3 out of 5
here we are twice in a row, 6 days after my order was validated by my payment, no news from tom press on my order as to the proper receipt on their part and the monitoring of its progress. when will delivery or some semblance of explanation on this delay. I very much hope on your influence with your partner and a prompt response. Thank you
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Response from tompress.com
Hello, your order includes items that are currently being restocked. The delivery time is shown in real time on the website and on the order confirmation sent after purchase. I will send you the details of your order by e-mail today. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Does not correspond to the product description on your site The item received is for stripping wallpaper, carpets etc... And not for cleaning a plancha.
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Response from tompress.com
If you would like to return the plancha scraper, please contact us at 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I was waiting for a specific scraper for chromed steel plancha, whereas this is a scraper designed to remove wallpaper, paint...
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Response from tompress.com
Hello, you can contact us if you wish to return the item: 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Careful with the parcel, which was all damaged when it arrived.
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Response from tompress.com
Hello, Do not hesitate to refuse it if its state suspects breakage. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Device received damaged
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Acheteur Vérifié
Rating: 3 out of 5
if I didn't contact tompress my parcel wouldn't have been presented and to get it we went to Alleur. there the person who gave me the parcel didn't want me to open it to check its contents even though six labels proved the contradiction.
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Acheteur Vérifié
Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to wait an extra day because the delivery people didn't call on the day of delivery when they were downstairs and they left. I had to call them back and they delivered the next day.
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Acheteur Vérifié
Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, The delivery was not made on the agreed date. Neither the delivery man nor Tompress customer service warned me.
I lost a day by staying at home waiting for the delivery. I called customer service the next day and they told me that the delivery would be made in the morning..... delivery took place at 2pm M.Morel
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Response from tompress.com
We apologize for this inconvenience, but unfortunately we don't have control over the carrier's delivery schedules. Please don't hesitate to contact us as you did, so that we can help you make an appointment. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
As far as Tom Press is concerned, everything was impeccable: the product ordered is great, the shipment was made very quickly, and the customer service was available, responsive and friendly. On the other hand, I was delivered by Geodis, whose service was deplorable: a week's delay, unpleasant customer service... I recommend another delivery method
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Acheteur Vérifié
Rating: 3 out of 5
1) several weeks ago gifts are offered as two dishes and I end up with a cutting board. Very disappointed.
2) The order was not delivered where requested.
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Response from tompress.com
Hello, we apologize for this inconvenience. Please do not hesitate to contact us to report any details of this problem. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed, very heavy product despite (light) advertising..... not for induction despite explicit request.........
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Response from tompress.com
Hello, the cast aluminium range with protect+ durit is not compatible with induction, if you have not used it, we can organize the return, I invite you to contact our services at 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived in Nancy 36 hours after the order was placed. Pretty impressive. But less impressive is the fact that it took a week to finally arrive at my house.
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Acheteur Vérifié
Rating: 3 out of 5
I had to buy this appliance to complete my November order, despite the advice of the salesman I spoke to on the phone.
The advisor told me that I could smoke both hot and cold with the smoker I had ordered, when in fact I could not.
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Response from tompress.com
You can, it just requires more supervision.
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Acheteur Vérifié
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
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Acheteur Vérifié
Rating: 3 out of 5
correct product
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Acheteur Vérifié
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
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Acheteur Vérifié
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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Acheteur Vérifié
Rating: 3 out of 5
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Response from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Nothing received, 15 days after order....
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Response from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, delivery took a very long time.
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Acheteur Vérifié
Rating: 3 out of 5
order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Response from tompress.com
Hello, We apologize for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Response from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Response from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
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Acheteur Vérifié
Rating: 3 out of 5
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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Acheteur Vérifié
Rating: 3 out of 5
great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Response from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
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