The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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PHILIPPE D.
Rating: 3 out of 5
following a purchase from 07/10/2025
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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dominique R.
Rating: 3 out of 5
following a purchase from 03/12/2025
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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EMILE A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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DIDIER R.
Rating: 2 out of 5
following a purchase from 17/12/2025
I did not receive the correct part.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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VINCENT V.
Rating: 1 out of 5
following a purchase from 16/12/2025
No response to a problem with the order. Resolved a year later.
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Benjamin S.
Rating: 1 out of 5
following a purchase from 16/12/2025
Express delivery paid, express delivery not respected!
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Jean-Christophe S.
Rating: 1 out of 5
following a purchase from 12/08/2025
3 months delay for delivery !!!!!
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jean marc G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Bad delivery I went to pick up the package.
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Romain G.
Rating: 3 out of 5
following a purchase from 15/12/2025
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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Jérôme B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Very unhappy, a product arrived expired by 3 months
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johann P.
Rating: 3 out of 5
following a purchase from 11/12/2025
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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Geneviève R.
Rating: 1 out of 5
following a purchase from 12/12/2025
I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.
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Olivier W.
Rating: 1 out of 5
following a purchase from 25/06/2025
Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!
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Louise F.
Rating: 3 out of 5
following a purchase from 10/12/2025
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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nicole A.
Rating: 1 out of 5
following a purchase from 20/10/2025
waited more than 1 month to be told that I will not receive my order
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Jean Luc T.
Rating: 1 out of 5
following a purchase from 09/12/2025
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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Gerard D.
Rating: 1 out of 5
following a purchase from 08/12/2025
Super satisfied
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nathalie A.
Rating: 2 out of 5
following a purchase from 08/12/2025
the parts do not match. I contacted customer service but received no response to know the procedure for a return!
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Thierry E.
Rating: 1 out of 5
following a purchase from 08/12/2025
I can no longer connect to my account. Please review your site.
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Emile A.
Rating: 3 out of 5
following a purchase from 10/09/2025
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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pascale L.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged order and terrible customer service
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Christian G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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Frédéric C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Very good product, but well, lack of assembly instructions... If you are not handy...
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REGIS R.
Rating: 2 out of 5
following a purchase from 18/11/2025
The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC
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OLIVIER B.
Rating: 1 out of 5
following a purchase from 03/12/2025
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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Michel D.
Rating: 3 out of 5
following a purchase from 03/11/2025
More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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Amaya L.
Rating: 3 out of 5
following a purchase from 26/09/2025
Order error but resolution in progress
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Philippe G.
Rating: 2 out of 5
following a purchase from 01/12/2025
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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Romain D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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Nathalie P.
Rating: 1 out of 5
following a purchase from 01/12/2025
Received marble slab broken
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Daniel P.
Rating: 3 out of 5
following a purchase from 29/11/2025
Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.
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Brigitte S.
Rating: 2 out of 5
following a purchase from 13/10/2025
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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CHRISTIANE M.
Rating: 2 out of 5
following a purchase from 23/10/2025
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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