The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Acheteur Vérifié
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
A
Acheteur Vérifié
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
A
Acheteur Vérifié
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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Acheteur Vérifié
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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Acheteur Vérifié
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
A
Acheteur Vérifié
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Acheteur Vérifié
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Acheteur vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
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Acheteur Vérifié
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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Acheteur Vérifié
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Acheteur Vérifié
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
A
Acheteur Vérifié
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
A
Acheteur vérifié
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
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Acheteur Vérifié
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
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Acheteur Vérifié
Rating: 3 out of 5
rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
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Response from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
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V
Verifizierter Käufer
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
C
compratore verificato
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
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Acheteur Vérifié
Rating: 3 out of 5
I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".
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Response from tompress.com
The products in the natur'elle range are more ergonomic, and are predominantly violet in color, a choice made by the manufacturer who is also developing new colors.
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Acheteur vérifié
Rating: 1 out of 5
I never received my article
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Response from tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
V
Verifizierter Käufer
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
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Acheteur Vérifié
Rating: 3 out of 5
The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.
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Response from tompress.com
Unfortunately, the item ordered was not available in stock, so as soon as we received the restocking order, we were able to ship it.
A
Acheteur Vérifié
Rating: 3 out of 5
A broken item and as it was put in a fermentation vat we didn't see it when we looked at the parcel with the deliveryman. We'll check with customer service to see if it's covered or not.
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Response from tompress.com
Yes, the replacement item has left our warehouses :)
V
Verifizierter Käufer
Rating: 2 out of 5
Very long waiting time without delivery information
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Response from tompress.com
3 emails were still sent to you, order confirmation , cancellation deadlines and finally shipping confirmation. I refer you to the e-mail box of garbage or unwanted.
V
Verifizierter Käufer
Rating: 2 out of 5
the consignment has been sent by La Poste to Great Britain instead of Belgium. It is unclear when the shipment will arrive at our address in Belgium (whether it will arrive at all). In the future I will go to the store myself and say goodbye to internet shopping
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Response from tompress.com
Hello, unfortunately it seems that the package was lost by the post office that we opened a claim, hoping to resolve the situation quickly.
V
Verifizierter Käufer
Rating: 3 out of 5
Goods were only delivered after two requests, even though they had already been paid for.
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Response from tompress.com
The package was actually delayed because of the vacation.
A
Acheteur Vérifié
Rating: 3 out of 5
CLEAR
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C
compratore verificato
Rating: 3 out of 5
The grater does a very good job, but the item has many flaws : splashes everywhere; above it lacks a cap with a hole and a cylinder above for inserting apples; the inner cylinder of the grater fills up and you have to empty it by hand; at the bottom you need a door to parry splashes, which can be opened to clean the cylinder; the pestle is useless I replaced the crank to use a drill.
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Response from tompress.com
Good morning Mr. Falletti. Thank you for your report and valuable advice. We will improve the article to make it as efficient as possible. CUSTOMER SERVICE TOM PRESS ITALIA
V
Verifizierter Käufer
Rating: 1 out of 5
Unfortunately, I have not yet received the goods I ordered. I therefore rate the delivery as unsatisfactory. In the order form, the cabbage slicer with crank is repeatedly advertised as available, but as a customer I have already been waiting for 3 weeks. If it is not delivered as soon as possible, I will withdraw from my purchase contract.
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Response from tompress.com
Unfortunately, the product is out of stock. Replenishment planned for the week of November 7th. Of course, if the time does not suit you, we can completely cancel the order and payment.
A
Acheteur vérifié
Rating: 3 out of 5
I received my parcel a month later, you mentioned the wrong zip code.
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Acheteur Vérifié
Rating: 3 out of 5
No matter how many times I turn the box and the instructions upside down... I can't find out where my extractor was made.... Probably in Sweden.....
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Response from tompress.com
Your extractor comes from one of the last French manufacturers in Alsace to use European raw materials.
A
Acheteur Vérifié
Rating: 2 out of 5
I bought a N° REBER stainless steel manual épépineuse, in particular to press small fruits (blackberries, raspberries, ...) It doesn't work at all the pulp isn't evacuated and quickly blocks the auger (whether the fruits are raw or cooked) even when pressing only very small quantities at a time what can I do?
thanks
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Response from tompress.com
Hello, don't hesitate to contact us, I've sent you an e-mail with some advice and precautions to take. Don't hesitate to get in touch!
A
Acheteur Vérifié
Rating: 3 out of 5
we don't ADVISE a 14 year old high school student; like an adult the result is that this student comes out with a jacket that fits him; certainly very well; but ....comme he's in growing pains he'll only wear it for 2 to 3 months .... and at the price of your articles .... we won't replace it at your place it will also avoid the companions looking like nerds.
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Response from tompress.com
Site error, we don't make children's clothing.
V
Verifizierter Käufer
Rating: 1 out of 5
Everything very bad Product not suitable for soft fruit Satisfaction guarantee is not given Customer service very poor
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Response from tompress.com
The corer is mainly intended for tomatoes, but if you attach a cone with finer holes to the front, you can also core red fruits such as blackberries, currants, etc. If the seeds are smaller than the 1.1 mm holes, they will inevitably be pressed through the sieve.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond
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Response from tompress.com
Hello, thank you for your order. As usual, we have acknowledged receipt of your order and its shipment by e-mail, which you should find in your inbox. Please do not hesitate to create an account on our site, so that you can follow the progress of your orders, invoices, etc.
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