The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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Frédéric C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Very good product, but well, lack of assembly instructions... If you are not handy...
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Regis R.
Rating: 2 out of 5
following a purchase from 18/11/2025
The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC
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Olivier B.
Rating: 1 out of 5
following a purchase from 03/12/2025
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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Michel D.
Rating: 3 out of 5
following a purchase from 03/11/2025
More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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Amaya L.
Rating: 3 out of 5
following a purchase from 26/09/2025
Order error but resolution in progress
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Philippe G.
Rating: 2 out of 5
following a purchase from 01/12/2025
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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Romain D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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Nathalie P.
Rating: 1 out of 5
following a purchase from 01/12/2025
Received marble slab broken
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Daniel P.
Rating: 3 out of 5
following a purchase from 29/11/2025
Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.
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Brigitte S.
Rating: 2 out of 5
following a purchase from 13/10/2025
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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Christiane M.
Rating: 2 out of 5
following a purchase from 23/10/2025
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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Yvonne M.
Rating: 3 out of 5
following a purchase from 15/09/2025
Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.
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Denis F.
Rating: 1 out of 5
following a purchase from 23/11/2025
Satisfied with my order.
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Isabelle L.
Rating: 1 out of 5
following a purchase from 08/06/2025
Since June, it's been a bit long to receive the products.
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Pascal S.
Rating: 2 out of 5
following a purchase from 23/11/2025
I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.
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Iannone P.
Rating: 1 out of 5
following a purchase from 20/11/2025
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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Julie G.
Rating: 1 out of 5
following a purchase from 23/09/2025
2 months of waiting...not professional
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Manolette A.
Rating: 1 out of 5
following a purchase from 22/06/2025
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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Pierre M.
Rating: 1 out of 5
following a purchase from 20/11/2025
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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Veronique P.
Rating: 3 out of 5
following a purchase from 16/11/2025
I thought it was made of fabric but it's my fault
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Dominique J.
Rating: 2 out of 5
following a purchase from 14/11/2025
Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ
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Michel M.
Rating: 3 out of 5
following a purchase from 15/11/2025
1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice
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Jean-Claude L.
Rating: 3 out of 5
following a purchase from 21/09/2025
Blades correspond to the order; 2 months for delivery!
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Cécile L.
Rating: 2 out of 5
following a purchase from 12/11/2025
This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.
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Daniel B.
Rating: 3 out of 5
following a purchase from 07/11/2025
Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.
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Response from tompress.com
Hello Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
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Philippe R.
Rating: 3 out of 5
following a purchase from 06/11/2025
The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.
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Response from tompress.com
Hello Mr. Rubio,
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
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Nicot M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Missing product No information on order tracking Disappointing phone reception
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Bruno D.
Rating: 1 out of 5
following a purchase from 05/11/2025
And the smoking grid was also missing
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Kevin A.
Rating: 1 out of 5
following a purchase from 05/11/2025
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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Bernard A.
Rating: 2 out of 5
following a purchase from 02/11/2025
the part was not suitable for my thorny issue
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La Vie À Barand L.
Rating: 1 out of 5
following a purchase from 01/09/2025
Order arrived 2 months late ...
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Samira B.
Rating: 1 out of 5
following a purchase from 02/11/2025
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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Anne M.
Rating: 2 out of 5
following a purchase from 26/10/2025
Offer presented as a price with a discount while with the 'supplements' the price is higher than that of the theater.
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Michel B.
Rating: 1 out of 5
following a purchase from 23/10/2025
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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Daniel G.
Rating: 1 out of 5
following a purchase from 08/10/2025
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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Jean Michel B.
Rating: 1 out of 5
following a purchase from 21/10/2025
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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Alexandre C.
Rating: 2 out of 5
following a purchase from 21/08/2025
saucepan delivered with a very visible impact!! This is not due to transport!!
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David R.
Rating: 3 out of 5
following a purchase from 20/10/2025
I still have not received the seal. Regards, David Rey.
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