The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
Translated reviews
Y
YVONNE M.
Rating: 3 out of 5
following a purchase from 15/09/2025
Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.
Translated reviews
D
Denis F.
Rating: 1 out of 5
following a purchase from 23/11/2025
Satisfied with my order.
Translated reviews
I
isabelle L.
Rating: 1 out of 5
following a purchase from 08/06/2025
Since June, it's been a bit long to receive the products.
Translated reviews
P
pascal S.
Rating: 2 out of 5
following a purchase from 23/11/2025
I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.
Translated reviews
I
IANNONE P.
Rating: 1 out of 5
following a purchase from 20/11/2025
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
Translated reviews
J
Julie G.
Rating: 1 out of 5
following a purchase from 23/09/2025
2 months of waiting...not professional
Translated reviews
M
manolette A.
Rating: 1 out of 5
following a purchase from 22/06/2025
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
Translated reviews
P
PIERRE M.
Rating: 1 out of 5
following a purchase from 20/11/2025
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
Translated reviews
V
veronique P.
Rating: 3 out of 5
following a purchase from 16/11/2025
I thought it was made of fabric but it's my fault
Translated reviews
D
DOMINIQUE J.
Rating: 2 out of 5
following a purchase from 14/11/2025
Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ
Translated reviews
M
Michel M.
Rating: 3 out of 5
following a purchase from 15/11/2025
1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice
Translated reviews
J
Jean-Claude L.
Rating: 3 out of 5
following a purchase from 21/09/2025
Blades correspond to the order; 2 months for delivery!
Translated reviews
C
Cécile L.
Rating: 2 out of 5
following a purchase from 12/11/2025
This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.
Translated reviews
D
Daniel B.
Rating: 3 out of 5
following a purchase from 07/11/2025
Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.
Translated reviews
Response from tompress.com
Hello Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
P
Philippe R.
Rating: 3 out of 5
following a purchase from 06/11/2025
The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.
Translated reviews
Response from tompress.com
Hello Mr. Rubio,
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
N
NICOT M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Missing product No information on order tracking Disappointing phone reception
Translated reviews
B
Bruno D.
Rating: 1 out of 5
following a purchase from 05/11/2025
And the smoking grid was also missing
Translated reviews
K
Kevin A.
Rating: 1 out of 5
following a purchase from 05/11/2025
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
Translated reviews
B
BERNARD A.
Rating: 2 out of 5
following a purchase from 02/11/2025
the part was not suitable for my thorny issue
Translated reviews
L
La Vie à Barand L.
Rating: 1 out of 5
following a purchase from 01/09/2025
Order arrived 2 months late ...
Translated reviews
S
Samira B.
Rating: 1 out of 5
following a purchase from 02/11/2025
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
Translated reviews
A
ANNE M.
Rating: 2 out of 5
following a purchase from 26/10/2025
Offer presented as a price with a discount while with the 'supplements' the price is higher than that of the theater.
Translated reviews
M
Michel B.
Rating: 1 out of 5
following a purchase from 23/10/2025
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
Translated reviews
D
Daniel G.
Rating: 1 out of 5
following a purchase from 08/10/2025
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
Translated reviews
J
jean michel B.
Rating: 1 out of 5
following a purchase from 21/10/2025
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
Translated reviews
A
Alexandre C.
Rating: 2 out of 5
following a purchase from 21/08/2025
saucepan delivered with a very visible impact!! This is not due to transport!!
Translated reviews
D
David R.
Rating: 3 out of 5
following a purchase from 20/10/2025
I still have not received the seal. Regards, David Rey.
Translated reviews
V
Véronique P.
Rating: 3 out of 5
following a purchase from 20/10/2025
We discarded 2 capsules out of 60 because they were non-compliant.
Translated reviews
D
DIDIER C.
Rating: 1 out of 5
following a purchase from 21/10/2025
Unacceptable delays!
Translated reviews
C
CHRISTOPHE M.
Rating: 3 out of 5
following a purchase from 07/09/2025
Hello, I am making a complaint following the receipt of my order. I received a perishable product at the end of October for a delivery on 23/10. Best regards
Translated reviews
S
Serge G.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivery delayed
Translated reviews
M
Marie B.
Rating: 2 out of 5
following a purchase from 14/10/2025
I am disappointed with the meat grinder. It is really ineffective. The reviews on the site for this grinder are not true. What a shame!
Translated reviews
M
michel J.
Rating: 1 out of 5
following a purchase from 14/10/2025
catastrophic delays
Translated reviews
E
Emmanuel R.
Rating: 1 out of 5
following a purchase from 06/08/2025
Deliveries several months after the order
Translated reviews
J
jean-françois C.
Rating: 1 out of 5
following a purchase from 25/09/2025
I only received part of my order
Translated reviews
D
Dominique B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Order placed in mid-September since ..... no news, and of course: NOTHING received
Translated reviews
M
Marie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
Very long delivery time
Translated reviews
P
Pierre M.
Rating: 2 out of 5
following a purchase from 24/09/2025
Hello, I have reordered the same order as before for the same item regarding vacuum bag rolls. The new bags are 6mm larger than the previous ones and get stuck in the housing of our machine. This is not practical at all.
Translated reviews
G
GAELLIC L.
Rating: 3 out of 5
following a purchase from 26/09/2025
The delivery times within 24H were not respected.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 