Customer reviews of tompress.com

I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.

2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.

2 of the jars ordered arrived in pieces. I contacted customer service, sent them photos of the condition of these jars upon arrival of the package, and I still have not heard back. I am disappointed.

Problem with my order. No response from customer service in 1 week.. a bit disappointed

I got the wrong size of jam jars, they are too small. Not knowing how to return them, they are useless.

I waited three months to receive my order

delivery too long

Quality knife but slow delivery because the package was lost by their delivery partner Chronopost. It was for a gift. Arrived too late.

Impossible to assemble device. I contacted customer service and a week later still no news!!!

I still have not received the two ordered catalogs. This bodes poorly for the possible future ....

It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!

On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.

I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.

Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...

The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.

After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.

The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.

We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.

Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.

very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog

The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.

Surely a good product but the instructions are very brief and the seller didn't even know how it worked. No help. I'm struggling to use it correctly.

I did not read the return policy for products and changing my mind on this site will cost me dearly for the return and the depreciation after opening the packaging.

5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.

I waited more than six months before receiving my order - without being notified by Tompress!

Package received more than 6 weeks after the order

Very satisfied with the product. I no longer have pigeons on my terrace. I recommend TomPress. The staff is pleasant. However, the postal service "colissimo" is terrible!! The delivery people managed not to come and pretended that I was absent!!!! while my disability kept me at home. apartment.

Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.

The pin is not stainless steel, after washing it is all rusty for stainless steel lol

Hello, After ordering a table barbecue, I received it on Friday, May 30. While unpacking it, I noticed that the grill was missing, making it unusable. I immediately called the company Tompress and the receptionist forwarded my complaint. The next day, someone took my complaint into account again, telling me that they were making a file...?? Since then, silence on the line. It is June 10 and still no news about the grill. Is this serious? When a company sells an item, the least they can do is to ensure that everything is in accordance with the order, which is not the case with Tompress. When will the entirety of my order be fulfilled? Regards

Perfect

The product is of lower quality than I expected...

I made a mistake with the total number, my daughter did not receive her package despite my searches.

Only slicer still "in stock": a 195 mm red blade model: chic, it's what I wanted for lack of a larger blade diameter. So I order this model and receive a gray model, whose quality leaves much to be desired. Apparently an old thing forgotten in a corner of the warehouse, thickness adjustment knob very hard to maneuver, a piece of broken plastic in the packaging; I check, it's the electric protection cover that has a broken angle and is no longer attached to the screw! Tompress who has betrayed me seems to be losing momentum, no more RGV slicers at affordable prices, and on the contrary, ugly Berkel slicers including a manual model from the 30s priced at... €9,449.00 to which you can add a stand for €1,709.90!! On the bakery side, it's not better: not even a simple straight grater anymore... Now, when I need a kitchen appliance or utensil, I will take a look at Amazon or Boulanger. Goodbye Tompress Christian R.

I did not appreciate having to wait more than 3 weeks for the delivery which was supposed to be announced in the days following the order, while the payment was debited immediately.

Waiting time of more than two months for a common product. No commercial gesture.

the delivery was very long because you ran out of vacuum bags next time please notify at the time of the order and it will be better for everyone

Basket of the damaged lady Jeanne and I have no one to take the steps I am disappointed the bottom is damaged and the disappointment does not hold I would like a gesture from you just to change the basket

beautiful article, a bit just for the induction fire to take over but other than that rather good.

Incomplete order The customer service deletes the problem but does not resolve it Total dissatisfaction