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A
Rating: 3 out of 5
Damage from not respecting the delivery date, despite having paid more for shipping costs.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 563 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 3 stars
Reset filtersG
Rating: 1 out of 5
I have always received well
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M
Rating: 2 out of 5
Package not received completely. I'm still waiting for the rest.
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M
Rating: 3 out of 5
Expensive product
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L
Rating: 1 out of 5
The material is not suitable for what I wanted. It is not sturdy! With my best regards.
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R
Rating: 2 out of 5
Over two weeks I called twice to find out where my order was. I would have liked to be contacted to be informed that some items were out of stock and to be asked if the rest of the order was urgent, which it was. That said, I am satisfied with the items I received.
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F
Rating: 2 out of 5
More than 10 days to ship my order, claiming it's a computer problem. Otherwise, the product is as described.
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J
Rating: 2 out of 5
Your device doesn't really meet my expectations. Complicated automatic to change. Everything manual would have been enough. Thank you
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J
Rating: 2 out of 5
Product sent with delay then incomprehensible delivery from La Poste which means I couldn't retrieve the product before my departure on vacation and it will be too late afterwards.
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M
Rating: 2 out of 5
I ordered vacuum machine seals. In one of the photos, there was a pouch with 2 seals. Since I was also ordering for a friend, I ordered 2 items... and I only received 2 seals. Called Tompress, response was sir, the photos are not contractual, please send us an email to report the possible confusion regarding the photos...... and while you're at it, don't you want me to do your job !!!!!
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L
Rating: 3 out of 5
Delivery delay too long not kept one week instead of 24 48 hours as announced Best regards
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L
Rating: 1 out of 5
the parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.
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N
Rating: 1 out of 5
I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.
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A
Rating: 1 out of 5
2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.
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G
Rating: 3 out of 5
2 of the jars ordered arrived in pieces. I contacted customer service, sent them photos of the condition of these jars upon arrival of the package, and I still have not heard back. I am disappointed.
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D
Rating: 1 out of 5
Problem with my order. No response from customer service in 1 week.. a bit disappointed
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M
Rating: 3 out of 5
I got the wrong size of jam jars, they are too small. Not knowing how to return them, they are useless.
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C
Rating: 2 out of 5
I waited three months to receive my order
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R
Rating: 1 out of 5
delivery too long
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P
Rating: 2 out of 5
Quality knife but slow delivery because the package was lost by their delivery partner Chronopost. It was for a gift. Arrived too late.
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N
Rating: 1 out of 5
Impossible to assemble device. I contacted customer service and a week later still no news!!!
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D
Rating: 1 out of 5
I still have not received the two ordered catalogs. This bodes poorly for the possible future ....
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D
Rating: 1 out of 5
It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!
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V
Rating: 1 out of 5
On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.
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J
Rating: 1 out of 5
I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.
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A
Rating: 1 out of 5
Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...
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P
Rating: 1 out of 5
The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.
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M
Rating: 1 out of 5
After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.
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V
Rating: 1 out of 5
The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.
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J
Rating: 1 out of 5
We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.
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E
Rating: 1 out of 5
Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.
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A
Rating: 1 out of 5
very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog
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C
Rating: 1 out of 5
The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.
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C
Rating: 1 out of 5
Surely a good product but the instructions are very brief and the seller didn't even know how it worked. No help. I'm struggling to use it correctly.
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S
Rating: 1 out of 5
I did not read the return policy for products and changing my mind on this site will cost me dearly for the return and the depreciation after opening the packaging.
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A
Rating: 1 out of 5
5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.
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M
Rating: 3 out of 5
I waited more than six months before receiving my order - without being notified by Tompress!
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J
Rating: 1 out of 5
Package received more than 6 weeks after the order
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E
Rating: 3 out of 5
Very satisfied with the product. I no longer have pigeons on my terrace. I recommend TomPress. The staff is pleasant. However, the postal service "colissimo" is terrible!! The delivery people managed not to come and pretended that I was absent!!!! while my disability kept me at home. apartment.
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E
Rating: 1 out of 5
Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.
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