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J
Rating: 3 out of 5
10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 3 stars
Reset filtersR
Rating: 3 out of 5
Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.
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J
Rating: 3 out of 5
Very good
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C
Rating: 1 out of 5
Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.
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M
Rating: 1 out of 5
Catastrophic supply tracking. Long waiting time. No financial compensation.
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L
Rating: 1 out of 5
Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.
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J
Rating: 1 out of 5
2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.
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P
Rating: 3 out of 5
The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick
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J
Rating: 1 out of 5
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
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Response from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
C
Rating: 3 out of 5
My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.
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C
Rating: 2 out of 5
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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C
Rating: 1 out of 5
This is not the right knife for the chopper, I would like to make an exchange.
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Response from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
M
Rating: 3 out of 5
Delivery too long
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F
Rating: 3 out of 5
CLEAR
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S
Rating: 3 out of 5
THE FREEZER BAGS ARE MUCH THINNER THAN THEIR PREDECESSORS. BAD. APART FROM THAT, VERY GOOD SERVICE. THANK YOU
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J
Rating: 2 out of 5
The product was delivered promptly but without the fixing screws as indicated in the description.
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K
Rating: 3 out of 5
The purchase and delivery went well. I still have to perfect the use of the bread machine and find the right recipe!
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G
Rating: 1 out of 5
the packaging of the package was really well secured and the speed of delivery was TOP
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M
Rating: 2 out of 5
Return shipping costs are not covered and you cannot return to a relay point.
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B
Rating: 2 out of 5
I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???
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Response from tompress.com
Hello, Thank you for contacting customer service. We will find you the right product.
J
Rating: 3 out of 5
The crate protector is sturdy, but Bordeaux bottles fall through. For Burgundies, however, it works well. Mesh too large. Pity, the concept is good
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M
Rating: 3 out of 5
we were not notified of an out-of-stock situation for one of the products we ordered. We had to worry about it because the entire order was still on hold, even though we had opted for Chronopost delivery, which in itself indicated an emergency ....
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D
Rating: 3 out of 5
Too much waiting for sausages after a week
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D
Rating: 1 out of 5
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
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.
Rating: 1 out of 5
We received the order for Christmas at the end of January.
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F
Rating: 3 out of 5
Website not adapted for smartphones and tablets
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J
Rating: 2 out of 5
Apart from a problem of availability not mentioned on the site, it's fine.
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G
Rating: 1 out of 5
good
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P
Rating: 2 out of 5
Order placed on 21/01/25 and shipped on 23/01/25! My parcel, theoretically expected on Friday, arrived on Monday even though I left home on Saturday. To date, I haven't been home, so I can't comment on the product, only on the service provided by tompress.
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C
Rating: 2 out of 5
the part I bought doesn't fit on the old REBER pushers I plan to buy the complete reinforced gear support for 5 l pushers because the plate has the same dimensions
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C
Rating: 1 out of 5
They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site
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M
Rating: 2 out of 5
The lids are too small despite the care taken with my order.
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P
Rating: 1 out of 5
contract filled
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C
Rating: 3 out of 5
Delivery on Friday, arrival on Monday !!!!
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G
Rating: 1 out of 5
On-time delivery.
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L
Rating: 1 out of 5
I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.
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A
Rating: 3 out of 5
The delivery point was not respected, the post office is responsible, not tompress.
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P
Rating: 2 out of 5
Delivery was impeccable, even Tompress called me back to pick up the parcel as it couldn't be delivered to a relay point. On the other hand, the plastic mounting brackets were partly broken during assembly. Not strong enough
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J
Rating: 2 out of 5
Too bad the thread on the regulator I bought doesn't match and you don't have a reducer to suggest. 56€ lost for me.
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A
Rating: 2 out of 5
The wrong model was delivered. I needed the 0.80P model, not the 0.40P !!!! Size of cover ( 13cm x 13,8cm) With power cable entry on the case Looking forward to hearing from you.
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