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A
Rating: 5 out of 5
Nothing to say everything was perfect
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 400 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
I was able to bake my baguettes on this refractory stone, which bakes very well. I recommend it.
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A
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
A
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
A
Rating: 5 out of 5
Very good product quality
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A
Rating: 5 out of 5
Very good product, cleans very well and removes deposits from bottle bottoms without problems.
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A
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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A
Rating: 5 out of 5
Nothing to complain about, everything was perfect
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A
Rating: 5 out of 5
Ras for a first order
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A
Rating: 5 out of 5
particularly satisfied with this purchase and perfect delivery
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A
Rating: 5 out of 5
Compliant order, fast delivery.
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A
Rating: 5 out of 5
Order and delivery impeccable Not yet used the product
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A
Rating: 5 out of 5
It's a pity that in the event of late delivery, the customer is not informed by e-mail.
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A
Rating: 5 out of 5
Very good item received quickly and efficiently
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A
Rating: 5 out of 5
Very efficient sales service and fast delivery. Quality product.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very fast and careful shipping, perfect!
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A
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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A
Rating: 5 out of 5
I don't have the bill for the smokehouse paid by credit card we're very happy amitiès domejean
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Response from tompress.com
Hello, Our apologies. We'll e-mail it to you right away. Best regards.
A
Rating: 5 out of 5
Very responsive
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A
Rating: 5 out of 5
Order placed on a Sunday, delivery the following Wednesday. Quality of the items corresponds to the description.
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A
Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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A
Rating: 5 out of 5
Express delivery; great!
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A
Rating: 1 out of 5
Hello after more than two months of waiting, one ham less... two bags that come from Italy and average quality. your competitors are more responsive and offer products available and do not sell at any price. it's really too bad.
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Response from tompress.com
Hello, We apologize for the delay in restocking at this time of year. Kind regards.
A
Rating: 5 out of 5
Very happy with the chocolatière....unbeatable value for money.
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A
Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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C
Rating: 5 out of 5
I was satisfied. Thank you.
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A
Rating: 5 out of 5
top-quality products and excellent after-sales service
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V
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
A
Rating: 4 out of 5
Reliable service
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A
Rating: 5 out of 5
I'm still happy with the packaging and delivery, the pan looks very good. Now it's time to use it....
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A
Rating: 5 out of 5
I recommend without hesitation
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C
Rating: 5 out of 5
the products I ordered are excellent
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A
Rating: 5 out of 5
Fast delivery, well-protected items
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A
Rating: 4 out of 5
very good merchandise and fast delivery
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A
Rating: 5 out of 5
Super fast delivery. Bottles super well packed and protected. Small message on a card from the person who prepared my parcel. Very good service, I would recommend
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A
Rating: 5 out of 5
A small drawback for the merchandise: the chestnut-strapped barrel was strapped with plastic.
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A
Rating: 4 out of 5
Item as described
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C
Rating: 5 out of 5
Everything ok.......velocissimi! Recommended.
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A
Rating: 5 out of 5
You have good products
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