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A
Rating: 5 out of 5
order made, contact for delivery time, immediate reaction, delivery 48h later even with payment by cheque super thank you
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 565 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
YES
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A
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
A
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
A
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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A
Rating: 5 out of 5
Very good merchandise
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A
Rating: 4 out of 5
I am very satisfied with my order
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A
Rating: 5 out of 5
Parfait....
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A
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
Yes, satisfied. Products as described in the catalog, attentive customer service, on-time delivery and, in my case, no damage in transit.
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A
Rating: 5 out of 5
Satisfied, but it should be noted that the items are still more expensive than elsewhere.
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Response from tompress.com
Have you compared the quality?
A
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
A
Rating: 5 out of 5
nothing to say everything is perfect.
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A
Rating: 5 out of 5
Very good packaging, express delivery, great, highly recommend.
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A
Rating: 5 out of 5
For this new purchase, full satisfaction; quality of the products, fast delivery and conformity with the order.
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
On-time delivery of an item in very good condition, albeit used (reformed 225-litre barrel).
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A
Rating: 5 out of 5
the ratings speak for themselves. Greetings from a delighted customer
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A
Rating: 2 out of 5
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
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Response from tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
A
Rating: 5 out of 5
very satisfied with the communication with the person who answered my phone the delivery was all as fast thank you to you.
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A
Rating: 4 out of 5
yes
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A
Rating: 5 out of 5
ok ok
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A
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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A
Rating: 5 out of 5
Full satisfaction
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A
Rating: 5 out of 5
Thank you for this quality I'm thinking of buying more as soon as financially possible.
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A
Rating: 5 out of 5
Very good professionalism
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A
Rating: 2 out of 5
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
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Response from tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
A
Rating: 5 out of 5
competent team that takes the time to remind you when accessories are missing from what you ordered
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A
Rating: 5 out of 5
Perfect, don't change a thing. Especially to the person who answered the phone to take my order: she was very professional, pleasant, smiling (you can hear it on the phone).
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A
Rating: 4 out of 5
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Nothing to complain about, good quality equipment and perfect service.
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A
Rating: 5 out of 5
I am very satisfied with your service
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A
Rating: 5 out of 5
it's a good quality gift that I really liked
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A
Rating: 5 out of 5
easy to place order wide choice of products impeccable delivery on time product corresponds to expectations
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A
Rating: 5 out of 5
yes, very satisfied
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A
Rating: 5 out of 5
I am satisfied with my order of rolls for the vacuum/sealer bag machine. It's hard for me to rate the customer service, as I ordered directly from the website, without asking for any information. In view of the ease with which I was able to place my order, I'd give it four stars.
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A
Rating: 5 out of 5
very good product that I would recommend to everyone cordially
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A
Rating: 5 out of 5
very satisfied no comment
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