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G
Rating: 5 out of 5
Well-packaged article and meets my expectations
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent commercial contact who was able to respond quickly to several inquiries before purchase, delivery on time, pallet packaging (hydraulic press) well done.
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A
Rating: 5 out of 5
Perfect!
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S
Rating: 1 out of 5
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
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Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
N
Rating: 5 out of 5
So good
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J
Rating: 5 out of 5
everything is great
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A
Rating: 5 out of 5
Impeccable, deadline, condition of the package.
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E
Rating: 5 out of 5
At the top
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P
Rating: 5 out of 5
Always very satisfied with tompress, fast shipping and well packaged.
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P
Rating: 5 out of 5
Very satisfied with the products and also the speed of delivery
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J
Rating: 5 out of 5
order delivered in good condition and quickly
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C
Rating: 5 out of 5
Everything was ok
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J
Rating: 5 out of 5
Perfect. Very good cut, good result. Very fast shipping.
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D
Rating: 1 out of 5
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
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Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
L
Rating: 5 out of 5
Quality product, easy to use
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D
Rating: 5 out of 5
Super seller, top after-sales service with quick responses and great advice.
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D
Rating: 5 out of 5
Well packaged. Impeccable delivery. Conforms to my expectations. I recommend tompress.
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L
Rating: 5 out of 5
Very good site, very complete, fast delivery, very friendly and competent telephone receptionist. Nothing to complain about.
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S
Rating: 5 out of 5
good
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R
Rating: 5 out of 5
quick well done
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B
Rating: 5 out of 5
Serious and professional site.
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N
Rating: 5 out of 5
Purchase without problems, in accordance with my request
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J
Rating: 5 out of 5
impeccable
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P
Rating: 5 out of 5
Very good !
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D
Rating: 4 out of 5
Perfect
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Response from tompress.com
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
J
Rating: 1 out of 5
I still haven't received my package ?????.
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Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
F
Rating: 5 out of 5
Good
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P
Rating: 4 out of 5
Top delivery
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Response from tompress.com
Hello Patrice,
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
A
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Very good product
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F
Rating: 5 out of 5
The ordered product meets our expectations.
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A
Rating: 5 out of 5
Order processing, shipping and delivery all wrapped up quickly. I highly recommend.
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P
Rating: 5 out of 5
Flawless services overall!
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M
Rating: 5 out of 5
Not yet used
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A
Rating: 2 out of 5
Hello, my pole arrived damaged, packaging not suitable. I had a lot of trouble contacting customer service (very many emails), which no longer responds. I requested a refund. This is what it is to want to make French companies work. Next time I will order from Amazon for a customer service worthy of the name.
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Response from tompress.com
Hello André,
We are sorry that you had this impression.
After verification, your request has been taken care of by our after-sales service. A prepaid return label has been sent to you to facilitate the return of your item, and your return has been recorded.
Your refund is currently being processed. As soon as it is finalized, you will receive a confirmation.
We remain at your disposal if you have any questions in the meantime.
Best regards,
The tompress.com team
We are sorry that you had this impression.
After verification, your request has been taken care of by our after-sales service. A prepaid return label has been sent to you to facilitate the return of your item, and your return has been recorded.
Your refund is currently being processed. As soon as it is finalized, you will receive a confirmation.
We remain at your disposal if you have any questions in the meantime.
Best regards,
The tompress.com team
C
Rating: 5 out of 5
Very satisfied. From the President of the Kantekoro-Tielebekoro association.
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P
Rating: 5 out of 5
Fast delivery, product as described
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F
Rating: 5 out of 5
compliant product
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D
Rating: 5 out of 5
Satisfied!
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S
Rating: 5 out of 5
everything was perfect
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