The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
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Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
D
denis J.
Rating: 1 out of 5
following a purchase from 29/06/2026
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
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Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
D
Daniel M.
Rating: 4 out of 5
following a purchase from 23/06/2026
Perfect
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Response from tompress.com
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
J
jean-luc R.
Rating: 1 out of 5
following a purchase from 24/06/2026
I still haven't received my package ?????.
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Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
P
Patrice B.
Rating: 4 out of 5
following a purchase from 19/06/2026
Top delivery
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Response from tompress.com
Hello Patrice,
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
A
Andre S.
Rating: 2 out of 5
following a purchase from 20/06/2026
Hello, my pole arrived damaged, packaging not suitable. I had a lot of trouble contacting customer service (very many emails), which no longer responds. I requested a refund. This is what it is to want to make French companies work. Next time I will order from Amazon for a customer service worthy of the name.
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Response from tompress.com
Hello André,
We are sorry that you had this impression.
After verification, your request has been taken care of by our after-sales service. A prepaid return label has been sent to you to facilitate the return of your item, and your return has been recorded.
Your refund is currently being processed. As soon as it is finalized, you will receive a confirmation.
We remain at your disposal if you have any questions in the meantime.
Best regards,
The tompress.com team
J
Jocelyne P.
Rating: 4 out of 5
following a purchase from 12/06/2026
All items are compliant
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Response from tompress.com
Hello Jocelyne,
We sincerely thank you for your positive feedback! We are delighted that the items met your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
H
Hubert T.
Rating: 1 out of 5
following a purchase from 11/06/2026
This is complete nonsense!
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Response from tompress.com
Hello Hubert,
We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to understand your situation better. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The tompress.com team
J
julien Z.
Rating: 1 out of 5
following a purchase from 10/06/2026
It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!
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Response from tompress.com
Hello Julien,
We apologize for the inconvenience encountered during your order. As soon as we received your complaint, we took care of your request and proceeded with the refund.
We hope this solution met your expectations and we remain at your disposal if you have any questions. Your satisfaction is our priority.
Best regards,
The tompress.com team
B
BRUNO C.
Rating: 4 out of 5
following a purchase from 08/06/2026
Quality of the ordered part, delivery time respected Looking forward to the next order
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Response from tompress.com
Hello Bruno,
We sincerely thank you for your positive feedback and are delighted to learn that the quality of your part met your expectations. We will be happy to welcome you again for your next order.
Best regards,
The tompress.com team
L
Lepetit M.
Rating: 1 out of 5
following a purchase from 17/02/2026
5 months for a spoon, certainly large, but still!!
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Response from tompress.com
Hello,
We are sorry that the delivery time for your order did not meet your expectations.
This exceptionally long delay is due to supply constraints beyond our control. We completely understand your frustration and sincerely regret this wait.
We thank you nonetheless for your patience and hope that the quality of this large spoon will meet your expectations.
Best regards,
The Tom Press team
M
Michel L.
Rating: 1 out of 5
following a purchase from 04/06/2026
Perfect
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Response from tompress.com
Hello,
Thank you very much for your comment, which makes us very happy!
However, we noticed that your review shows a one-star rating, while your comment is very positive. This may be a selection error.
If that is the case, please feel free to change your rating. It would help us a lot and better reflect your experience.
Thank you again for your trust, and we look forward to serving you again!
Best regards,
The Tom Press team
B
Béatrice M.
Rating: 4 out of 5
following a purchase from 02/06/2026
Very well thank you
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Jean François G.
Rating: 4 out of 5
following a purchase from 02/06/2026
The boxes were dented in the intact packaging
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Response from tompress.com
Hello,
We are sorry to hear that you received dented boxes.
We pay special attention to the preparation of our packages and sincerely regret that the products arrived in this condition despite intact packaging.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. We will then be able to review your request and offer you an appropriate solution.
Best regards,
The Tom Press team
A
Alexandre R.
Rating: 2 out of 5
following a purchase from 29/05/2026
Fast delivery but the product does not match what I thought I was ordering.
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Response from tompress.com
Hello Alexandre,
Thank you for taking the time to share your feedback. We are glad that the delivery was fast, but we regret that the product did not meet your expectations. We invite you to contact us directly to find a solution that works for you.
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
J
Jacqueline R.
Rating: 1 out of 5
following a purchase from 05/05/2026
The indicated dimensions do not match the mandoline.
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Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
K
Kilian L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very good product I recommend
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Response from tompress.com
Hello,
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
J
Jean louis C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Perfect
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L
laurence S.
Rating: 4 out of 5
following a purchase from 09/05/2026
Very good
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E
Eric C.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very good items
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C
Claudine C.
Rating: 1 out of 5
following a purchase from 07/05/2026
Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.
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M
MARICA S.
Rating: 1 out of 5
following a purchase from 04/05/2026
nothing is right...the dimensions are too small
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D
Didier R.
Rating: 4 out of 5
following a purchase from 11/05/2026
Very good fast delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are glad that the speed of delivery satisfied you.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
F
FLORENCE M.
Rating: 4 out of 5
following a purchase from 11/05/2026
in line with my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations.
Best regards,
Customer Service
Tom Press
P
patrick R.
Rating: 1 out of 5
following a purchase from 04/05/2026
delivery too long
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H
Hervé J.
Rating: 2 out of 5
following a purchase from 29/04/2026
Hello, The order could not be fully honored despite the fact that the site showed the promotional items in stock at the time of validation. At this time, I believe that an almost instantaneous update of the site should be possible. The stainless steel pot arrived dented.... Too bad, because the offers were enticing.
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Response from tompress.com
Hello,
Thank you for your feedback and your order.
Regarding the clearance items, they are offered within the limits of available stock. Unfortunately, it can happen that the stock is sold out very quickly, sometimes simultaneously between the validation of the order and its logistical handling.
We are doing our best to improve the update of availability.
For the damaged pot that arrived, we invite you to send us a photo of the received product so that our customer service can process your request as soon as possible.
Best regards,
Customer Service
Tom Press
M
MAROT H.
Rating: 1 out of 5
following a purchase from 29/04/2026
Ordered straps with a tonnage and received smaller straps... Sav file etc... in short, it's annoying
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Response from tompress.com
Hello,
We are sorry that your experience did not meet your expectations.
In order to assist you in resolving this issue, our customer service has sent you a prepaid return label so that we can receive the item and proceed with its refund.
We remain at your disposal and invite you to use this prepaid return so that our team can finalize the processing of your request as soon as possible.
Best regards,
The Tom Press team
R
raphael L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good service
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that our service has satisfied you.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
J
Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/05/2026
perfect!
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Response from tompress.com
Hello,
Thank you for your feedback.
We look forward to assisting you with your next order.
Best regards,
Customer Service,
Tom Press
A
Alain A.
Rating: 4 out of 5
following a purchase from 06/05/2026
Exactly the desired product
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Response from tompress.com
Hello,
We are delighted that the product perfectly meets your expectations.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
C
christian G.
Rating: 4 out of 5
following a purchase from 30/04/2026
no problem and fast delivery
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Response from tompress.com
Hello,
We are pleased that your order went well and that the delivery was fast.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
E
Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,
Customer Service
Tom Press
C
charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,
Customer Service
Tom Press
C
CHRISTIAN T.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very fast and well received Thank you
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Response from tompress.com
Hello,
We are delighted that your package arrived quickly and in good condition.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
C
CLAUDINE G.
Rating: 2 out of 5
following a purchase from 30/04/2026
User manual too brief! Lacks a detailed explanation diagram of the product
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry that the user manual seemed too brief to you.
In order to provide you with a precise response and, if necessary, send you appropriate additional information, could you please let us know which item it is about?
Best regards,
Customer Service
Tom Press
J
JOEL P.
Rating: 4 out of 5
following a purchase from 29/04/2026
Good. Reliable site
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Response from tompress.com
Hello,
Thank you for your positive feedback and your trust.
We are delighted that your experience on our site has satisfied you.
Best regards,
Customer Service
Tom Press
P
Pascal V.
Rating: 2 out of 5
following a purchase from 27/04/2026
The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.
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Response from tompress.com
Hello,
We apologize for the inconvenience encountered.
Our after-sales service has taken your complaint into account and provided you with an appropriate solution.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
Y
Yves P.
Rating: 2 out of 5
following a purchase from 22/04/2026
1 bag for 4 was pierced
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Response from tompress.com
Hello,
We are sorry to learn that one of the received bags was pierced.
For this type of problem, we invite you to contact our after-sales service directly.
Best regards,
Customer Service
Tom Press
C
Corinne B.
Rating: 4 out of 5
following a purchase from 21/04/2026
Unless there was an error in sending additional grids to the grinder, I had to resend them and the exchange made by phone was very satisfactory. No commercial gesture was proposed, which is a shame since I had to bear the return and exchange costs.
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Response from tompress.com
Hello,
Thank you for your appreciation regarding the exchange made with our after-sales service.
The grids initially ordered did not correspond to the model of your grinder, which necessitated the intervention of our customer service to proceed with the exchange.
Regarding the return costs, these remain the responsibility of the customer in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
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