Customer reviews of tompress.com

Compliant and pro products

5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.

Good product

Package received more than 6 weeks after the order

Excellent quality, well done

Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.

Complies with the request, good product, fast delivery without problems

Good product

The pin is not stainless steel, after washing it is all rusty for stainless steel lol

Hello, After ordering a table barbecue, I received it on Friday, May 30. While unpacking it, I noticed that the grill was missing, making it unusable. I immediately called the company Tompress and the receptionist forwarded my complaint. The next day, someone took my complaint into account again, telling me that they were making a file...?? Since then, silence on the line. It is June 10 and still no news about the grill. Is this serious? When a company sells an item, the least they can do is to ensure that everything is in accordance with the order, which is not the case with Tompress. When will the entirety of my order be fulfilled? Regards

Very well received shipment - the only downside was that I bought 4 bags and I didn't see and understand that each bag weighed 1kg! So I ended up with 3 bags too many...

I made a mistake with the total number, my daughter did not receive her package despite my searches.

Satisfied

Only slicer still "in stock": a 195 mm red blade model: chic, it's what I wanted for lack of a larger blade diameter. So I order this model and receive a gray model, whose quality leaves much to be desired. Apparently an old thing forgotten in a corner of the warehouse, thickness adjustment knob very hard to maneuver, a piece of broken plastic in the packaging; I check, it's the electric protection cover that has a broken angle and is no longer attached to the screw! Tompress who has betrayed me seems to be losing momentum, no more RGV slicers at affordable prices, and on the contrary, ugly Berkel slicers including a manual model from the 30s priced at... €9,449.00 to which you can add a stand for €1,709.90!! On the bakery side, it's not better: not even a simple straight grater anymore... Now, when I need a kitchen appliance or utensil, I will take a look at Amazon or Boulanger. Goodbye Tompress Christian R.

I did not appreciate having to wait more than 3 weeks for the delivery which was supposed to be announced in the days following the order, while the payment was debited immediately.

Waiting time of more than two months for a common product. No commercial gesture.

Satisfactory quality-price ratio. The lady I spoke to on the phone was very nice.

the delivery was very long because you ran out of vacuum bags next time please notify at the time of the order and it will be better for everyone

Basket of the damaged lady Jeanne and I have no one to take the steps I am disappointed the bottom is damaged and the disappointment does not hold I would like a gesture from you just to change the basket

Because I got two boxes of dented pasta.

Incomplete order The customer service deletes the problem but does not resolve it Total dissatisfaction

After 2 brief uses, 1 spring broke and the clamp wedge cracked.. Product too fragile for an Apple, it's incomprehensible to me..

Perfect

It's not your fault but the box was damaged so charcoal is a bit everywhere.

my order placed on 04/12/2024 ref:n°ylbkxbjwj has still not arrived? not happy at all! best regards

Ras

Product in accordance with my request

The bottle brush only managed to clean two bottles

Upon receipt, the package was impeccable but there was a small dent on the tank, apparently the device had been packaged like that. Being in a hurry, I did not make a complaint but this is a bit unpleasant.

Incredible order delays, four months to receive the equipment. Useless, I do not recommend.

The packaging cardboard was so fragile that it opened in two during transport, luckily the wax blocks were put back in the rest of the cardboard by the carrier... Not very serious on the part of the seller who is economical with packaging!

I bought a flambadou for the barbecue and during my first use, all the paint chipped off and melted with the pork fat... I had to throw everything away and couldn't eat my ribeye.

awkward machine to use, grids work poorly, legs come off

Good contact

The ultrasonic anti-pigeon product does not work.

Sorry, but your transmitter is not bothering the doves that annoy me and come to eat some flowers! So I'm looking for another manufacturer...! (and it doesn't seem to be a question of worn-out batteries!)

I AM SATISFIED!!!

Items meet my expectations, very reasonable delivery time

Hello Thank you Good product but I was not informed about the package pickup It's the carrier's fault I picked it up today Good reception Best regards

Following a warranty return, I would have appreciated it if you had tested the sterilizer before returning it to me. The first attempt was not conclusive at all; the temperature issue persists. I paid 27 euros to send it to you, and I don't know what to do? Valentin Yannick