Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
5 16,9k 79% 4 2 829 13% 3 706 3% 2 408 2% 1 514 2%

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 1, 2 and 4 stars

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J
JANNICK R.
Rating: 2 out of 5
following a purchase from 20/03/2025
I still haven't received my package
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NADINE B.
Rating: 1 out of 5
following a purchase from 16/03/2025
My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.
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etienne P.
Rating: 1 out of 5
following a purchase from 14/03/2025
the cidrometer I ordered does not work
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regis F.
Rating: 4 out of 5
following a purchase from 11/03/2025
Error very well resolved but still an error
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arnaud G.
Rating: 2 out of 5
following a purchase from 16/02/2025
the delivery was not only very long but not at the agreed delivery point. The package drop-off site being closed, I was redirected to a site far from my home which forced me to get transported to go pick it up
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Gerard Q.
Rating: 2 out of 5
following a purchase from 12/03/2025
The received device is damaged on the left side and the leg is bent.
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Response from tompress.com
Hello, Thank you for contacting customer service. Best regards.
M
marc P.
Rating: 1 out of 5
following a purchase from 01/12/2024
order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago
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andre D.
Rating: 4 out of 5
following a purchase from 12/03/2025
Very happy
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jacques G.
Rating: 4 out of 5
following a purchase from 12/03/2025
I ordered an Italian sickle, the one I received is in accordance with my order, hard to do better!
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Raoul T.
Rating: 1 out of 5
following a purchase from 08/03/2025
Product arrived poorly packaged and got lost on the way
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jeannine P.
Rating: 1 out of 5
following a purchase from 06/03/2025
I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.
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jean pierre R.
Rating: 1 out of 5
following a purchase from 28/11/2024
order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done
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Rico B.
Rating: 4 out of 5
following a purchase from 06/01/2025
a bit long
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Bruno R.
Rating: 1 out of 5
following a purchase from 18/12/2024
Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.
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Jean-Jacques L.
Rating: 1 out of 5
following a purchase from 03/03/2025
Order received well, with an appreciated price
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Xavier R.
Rating: 4 out of 5
following a purchase from 02/03/2025
Great as usual at tompress
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Céline V.
Rating: 1 out of 5
following a purchase from 26/02/2025
Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.
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marjorie M.
Rating: 1 out of 5
following a purchase from 27/12/2024
Catastrophic supply tracking. Long waiting time. No financial compensation.
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Patrick L.
Rating: 4 out of 5
following a purchase from 23/02/2025
Very fast
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Laurence C.
Rating: 1 out of 5
following a purchase from 22/02/2025
Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.
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Jean Luc L.
Rating: 1 out of 5
following a purchase from 09/01/2025
2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.
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Edwige C.
Rating: 4 out of 5
following a purchase from 16/02/2025
Well received on time
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Christian et Marcelle E.
Rating: 4 out of 5
following a purchase from 20/02/2025
Despite chronopost (and the price) very long delay! 5 days!
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DAVID R.
Rating: 4 out of 5
following a purchase from 06/02/2025
Product error on delivery but quick response for exchange
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jean marie N.
Rating: 1 out of 5
following a purchase from 23/01/2025
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
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Response from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
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sebastien W.
Rating: 4 out of 5
following a purchase from 15/02/2025
The site is well designed and the articles are easy to find and of good quality.
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gerard D.
Rating: 4 out of 5
following a purchase from 15/02/2025
Serious, reliable company with well-designed products.
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Michel V.
Rating: 4 out of 5
following a purchase from 16/02/2025
Fast delivery
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Christophe Q.
Rating: 2 out of 5
following a purchase from 10/02/2025
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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Raphael S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Top spices
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Jean B.
Rating: 4 out of 5
following a purchase from 12/02/2025
No EPUB T Good
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Samuel D.
Rating: 4 out of 5
following a purchase from 11/02/2025
Efficient electric hot-water bottle
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Carcat S.
Rating: 1 out of 5
following a purchase from 10/02/2025
This is not the right knife for the chopper, I would like to make an exchange.
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Response from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
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Joel B.
Rating: 4 out of 5
following a purchase from 08/02/2025
very good fast
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michel A.
Rating: 4 out of 5
following a purchase from 06/02/2025
fine
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John M.
Rating: 2 out of 5
following a purchase from 06/02/2025
The product was delivered promptly but without the fixing screws as indicated in the description.
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georges M.
Rating: 1 out of 5
following a purchase from 04/02/2025
the packaging of the package was really well secured and the speed of delivery was TOP
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Maxence B.
Rating: 2 out of 5
following a purchase from 27/12/2024
Return shipping costs are not covered and you cannot return to a relay point.
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Sabrina M.
Rating: 4 out of 5
following a purchase from 04/02/2025
The items are compliant and seem to be of good quality (I don't have the benefit of hindsight yet). In that respect, it's a very good deal. On the other hand, the parcel arrived repackaged by the Post Office. Fortunately, the items were intact. Overall, I remain satisfied.
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Serge B.
Rating: 4 out of 5
following a purchase from 31/01/2025
Tutto bene!
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