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P
Rating: 4 out of 5
Very fast
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 1 out of 5
Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.
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J
Rating: 1 out of 5
2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.
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E
Rating: 4 out of 5
Well received on time
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C
Rating: 4 out of 5
Despite chronopost (and the price) very long delay! 5 days!
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D
Rating: 4 out of 5
Product error on delivery but quick response for exchange
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J
Rating: 1 out of 5
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
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Response from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
S
Rating: 4 out of 5
The site is well designed and the articles are easy to find and of good quality.
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G
Rating: 4 out of 5
Serious, reliable company with well-designed products.
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M
Rating: 4 out of 5
Fast delivery
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C
Rating: 2 out of 5
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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R
Rating: 4 out of 5
Top spices
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J
Rating: 4 out of 5
No EPUB T Good
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S
Rating: 4 out of 5
Efficient electric hot-water bottle
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C
Rating: 1 out of 5
This is not the right knife for the chopper, I would like to make an exchange.
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Response from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
J
Rating: 4 out of 5
very good fast
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M
Rating: 4 out of 5
fine
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J
Rating: 2 out of 5
The product was delivered promptly but without the fixing screws as indicated in the description.
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G
Rating: 1 out of 5
the packaging of the package was really well secured and the speed of delivery was TOP
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M
Rating: 2 out of 5
Return shipping costs are not covered and you cannot return to a relay point.
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S
Rating: 4 out of 5
The items are compliant and seem to be of good quality (I don't have the benefit of hindsight yet). In that respect, it's a very good deal. On the other hand, the parcel arrived repackaged by the Post Office. Fortunately, the items were intact. Overall, I remain satisfied.
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S
Rating: 4 out of 5
Tutto bene!
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B
Rating: 2 out of 5
I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???
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Response from tompress.com
Hello, Thank you for contacting customer service. We will find you the right product.
L
Rating: 4 out of 5
The order time was not respected, fifteen days, but the products ordered correspond completely to my expectations.
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G
Rating: 4 out of 5
Company very close to its customers. Very professional, attentive sales people. Very responsive after-sales service. I recommend this supplier.
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G
Rating: 4 out of 5
Thanks a lot!
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D
Rating: 4 out of 5
excuse me in perpignan it's only 15 degrees the plancha is still in its box !!!!
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F
Rating: 4 out of 5
The order took a long time to arrive.
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D
Rating: 1 out of 5
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
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J
Rating: 4 out of 5
Very good product, very serious store.
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J
Rating: 4 out of 5
Good home
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.
Rating: 1 out of 5
We received the order for Christmas at the end of January.
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C
Rating: 4 out of 5
Very quick response to the question we asked the sales department. Carefully packed parcel. Fast shipping. Thank you
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P
Rating: 4 out of 5
Very good
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J
Rating: 2 out of 5
Apart from a problem of availability not mentioned on the site, it's fine.
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G
Rating: 1 out of 5
good
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H
Rating: 4 out of 5
5 sur5
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A
Rating: 4 out of 5
Fine
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O
Rating: 4 out of 5
Fine
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P
Rating: 2 out of 5
Order placed on 21/01/25 and shipped on 23/01/25! My parcel, theoretically expected on Friday, arrived on Monday even though I left home on Saturday. To date, I haven't been home, so I can't comment on the product, only on the service provided by tompress.
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