Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 2 and 4 stars

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Cecile C.
Rating: 2 out of 5
following a purchase from 21/01/2025
the part I bought doesn't fit on the old REBER pushers I plan to buy the complete reinforced gear support for 5 l pushers because the plate has the same dimensions
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Christian M.
Rating: 1 out of 5
following a purchase from 22/01/2025
They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site
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Martine L.
Rating: 2 out of 5
following a purchase from 22/01/2025
The lids are too small despite the care taken with my order.
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Patrice B.
Rating: 1 out of 5
following a purchase from 20/01/2025
contract filled
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Ghislaine D.
Rating: 1 out of 5
following a purchase from 19/01/2025
On-time delivery.
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Hadrien V.
Rating: 4 out of 5
following a purchase from 14/01/2025
Order received
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Christian B.
Rating: 4 out of 5
following a purchase from 25/11/2024
A little long for delivery
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Laurent T.
Rating: 1 out of 5
following a purchase from 16/01/2025
I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.
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Agnes R.
Rating: 4 out of 5
following a purchase from 16/01/2025
Package delivered in good condition. Ok
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Joel P.
Rating: 4 out of 5
following a purchase from 15/01/2025
RAS Always reliable
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Philippe M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Delivery was impeccable, even Tompress called me back to pick up the parcel as it couldn't be delivered to a relay point. On the other hand, the plastic mounting brackets were partly broken during assembly. Not strong enough
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Jeremy C.
Rating: 2 out of 5
following a purchase from 16/01/2025
Too bad the thread on the regulator I bought doesn't match and you don't have a reducer to suggest. 56€ lost for me.
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Alain G.
Rating: 2 out of 5
following a purchase from 11/12/2024
The wrong model was delivered. I needed the 0.80P model, not the 0.40P !!!! Size of cover ( 13cm x 13,8cm) With power cable entry on the case Looking forward to hearing from you.
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Jacqueline D.
Rating: 4 out of 5
following a purchase from 02/01/2025
My order did not suit me, I returned it (1297) and I'm still waiting for a refund.
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Jacques Marc L.
Rating: 2 out of 5
following a purchase from 14/01/2025
All right...
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Marie-Claude P.
Rating: 4 out of 5
following a purchase from 14/01/2025
ok
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Ghislaine D.
Rating: 2 out of 5
following a purchase from 06/01/2025
I didn't receive what I ordered and I'm very upset.
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Jérôme M.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good
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Jean-Pierre T.
Rating: 1 out of 5
following a purchase from 25/10/2024
Waited far too long to receive my order, really disappointed!
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Julien R.
Rating: 1 out of 5
following a purchase from 08/01/2025
my meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.
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Mariline B.
Rating: 2 out of 5
following a purchase from 15/12/2024
I received my parcel almost 3 weeks after my order. As my order was scheduled for Christmas, it arrived much too late...
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Pierre M.
Rating: 1 out of 5
following a purchase from 20/09/2024
It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...
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Claude N.
Rating: 4 out of 5
following a purchase from 30/11/2024
Very satisfied
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Eliane G.
Rating: 2 out of 5
following a purchase from 08/01/2025
After reserving my order on the internet and validating it by telephone with tompress, I went to the site to pick up my order. ACCEUIL DETESTABLE, I thought for a moment of leaving again (60 km). Luckily, a warehouseman finally intervened to make up for the sale. This isn't my first purchase, and I was very surprised by the evolution of the company.
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Yoan R.
Rating: 4 out of 5
following a purchase from 06/01/2025
Perfect
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Nadia B.
Rating: 4 out of 5
following a purchase from 16/11/2024
1st delivery problem in over 10 years of regular ordering.
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Raphael M.
Rating: 1 out of 5
following a purchase from 03/01/2025
Poor-quality sawdust
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Marie José F.
Rating: 4 out of 5
following a purchase from 01/01/2025
Very good site fast delivery
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Liesbeth S.
Rating: 4 out of 5
following a purchase from 23/12/2024
You've run out of the right part for my meat grinder - too bad.
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Bruno R.
Rating: 4 out of 5
following a purchase from 27/12/2024
After ordering several items and products. Good reception, products delivered on time, and good responsiveness in case of problems.👍
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Menorah Y.
Rating: 4 out of 5
following a purchase from 27/12/2024
Very good
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Catherine G.
Rating: 1 out of 5
following a purchase from 11/12/2024
I couldn't get the extractor to start and the vacuum device is not very efficient.
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Patrick A.
Rating: 4 out of 5
following a purchase from 27/12/2024
Ras
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Sébastien Q.
Rating: 4 out of 5
following a purchase from 25/12/2024
Super I recommend very pro we ask a question and it answers not like other site super thank you
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Christian S.
Rating: 4 out of 5
following a purchase from 26/12/2024
Very fast 👍
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Catherine C.
Rating: 4 out of 5
following a purchase from 25/12/2024
The box was ripped open, but fortunately nothing was missing.
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Pierre S.
Rating: 2 out of 5
following a purchase from 03/12/2024
The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.
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Hervé A.
Rating: 1 out of 5
following a purchase from 26/11/2024
Received the package 1 month late, without notifying me
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Roger P.
Rating: 1 out of 5
following a purchase from 19/12/2024
Delivery arrived in perfect condition and on time. Very satisfied with the product.
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Charles B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
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