The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Thank you for your positive review of our tompress.com website. We are constantly working to improve our service and your comments encourage us to continue our efforts. We hope to see you soon on our site.
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Catherine L.
Rating: 1 out of 5
following a purchase from 07/11/2024
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
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Response from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
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frederic F.
Rating: 4 out of 5
following a purchase from 04/11/2024
ok
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Response from tompress.com
Thank you for your feedback and positive rating of our tompress.com website. We do our utmost to offer a quality service to our customers. Please do not hesitate to contact us if you have any suggestions for improvement.
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Louise P.
Rating: 4 out of 5
following a purchase from 05/11/2024
Product quality nothing to complain about but delivery average .
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Response from tompress.com
Thank you very much for your feedback, Louise. We are delighted that you are satisfied with the quality of our products. As for the delivery, we're sorry it didn't live up to your expectations. We take your comments into account and will do our utmost to improve this service. Thank you again for your trust and your 4/5 rating. We hope to see you soon on tompress.com.
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Arlette B.
Rating: 1 out of 5
following a purchase from 04/11/2024
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
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Response from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
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Charles B.
Rating: 4 out of 5
following a purchase from 30/10/2024
Order received on time!
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Response from tompress.com
Thank you for your positive feedback, it pleases us to know that you are satisfied with our fast delivery service. We will continue to work hard to maintain the quality of our service and hope to see you soon on our site. Thank you again for your trust and your 4/5 rating.
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Aurore L.
Rating: 1 out of 5
following a purchase from 30/07/2024
staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
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Response from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
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armand C.
Rating: 2 out of 5
following a purchase from 11/10/2024
this is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel
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Response from tompress.com
Hello Armand, thank you for your feedback regarding your experience on our website tompress.com. We are sorry that you did not receive your package on time and that you received a missing material. We will take immediate action to rectify the situation and ensure prompt and complete delivery of your order. We hope this experience will not deter you from ordering from us again. We thank you for your confidence and remain at your disposal for any further questions or requests for assistance.
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Patrick G.
Rating: 1 out of 5
following a purchase from 28/10/2024
No match at all
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Response from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
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ALAIN G.
Rating: 4 out of 5
following a purchase from 28/10/2024
excellent product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that our product has given you complete satisfaction. Please do not hesitate to come back to us if you need anything. We will do our best to satisfy you again. Thank you again for your confidence.
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Jeanine B.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quality utensil, I recommend
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are pleased to hear that our utensils lived up to your expectations and we appreciate your recommendation. We are constantly working to provide quality products to our customers. Thank you again for your trust and your 4/5 rating. We look forward to seeing you again on our site.
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Marie-Jo D.
Rating: 4 out of 5
following a purchase from 13/10/2024
It would be wise to secure the jars to prevent breakage.
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Response from tompress.com
Hello Marie-Jo, thank you for your comment. We take note of your suggestion and will make sure to protect our jars better in the future. We're glad you enjoyed our products on tompress.com. Thank you for your positive review and your note! "
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. S.
Rating: 4 out of 5
following a purchase from 09/10/2024
Quick execution and delivery of our order, with everything always available.
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you appreciated our fast and efficient service as well as our product availability. We will continue to work hard to meet your expectations. Thank you again for your trust and loyalty to our tompress.com website. We hope to see you soon!
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Jean-Claude D.
Rating: 1 out of 5
following a purchase from 30/09/2024
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
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Jérome B.
Rating: 4 out of 5
following a purchase from 09/10/2024
order received well packaged and fast
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Response from tompress.com
Thank you very much for your positive feedback on our site, Jérome! We are delighted that your order was well packaged and delivered promptly. We look forward to serving you again at tompress.com.
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Catherine F.
Rating: 4 out of 5
following a purchase from 07/10/2024
order corresponds to what I wanted, received fairly quickly
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Response from tompress.com
Thank you very much for your positive feedback on our tompress.com website! We are delighted that your order met your expectations and that you received it quickly. Your satisfaction is our priority. We hope to see you soon on our site. Thank you again for your rating of 4 out of 5.
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michel R.
Rating: 4 out of 5
following a purchase from 06/10/2024
Very good, but I've been ordering capsules for a long time.
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Response from tompress.com
Thank you for your positive review of our Tompress.com website. We are delighted that you are satisfied with our services. Regarding your comments on the duration of your use of our capsules, we are always looking for ways to improve and satisfy our loyal customers like you. Thank you again for your trust and support. See you soon on our website!
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Jean W.
Rating: 2 out of 5
following a purchase from 06/10/2024
I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.
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bernard D.
Rating: 4 out of 5
following a purchase from 06/10/2024
good product
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Response from tompress.com
Hello Bernard,
Thank you for your positive feedback on our Tompress.com website, we are delighted that you enjoyed your shopping experience. We do our utmost to offer our customers quality products and service.
We look forward to seeing you again on our site!
Best regards,
The Tompress team.
D
didier F.
Rating: 1 out of 5
following a purchase from 27/09/2024
bad product, it leaks
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Response from tompress.com
Thank you for your review Didier.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
S
SYLVIE U.
Rating: 2 out of 5
following a purchase from 24/09/2024
the juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)
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Response from tompress.com
Hello Sylvie, we're sorry to hear that you've experienced a problem with the juice extractor hose. We take every customer feedback very seriously and will do our utmost to rectify this situation. Please do not hesitate to contact us if we can help in any way. We remain at your disposal. Sincerely, The Tompress team.
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Christian S.
Rating: 4 out of 5
following a purchase from 19/09/2024
On time, perfect
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SUZANNE V.
Rating: 4 out of 5
following a purchase from 20/12/2023
After using the spur several times with rosehips, tomatoes, raspberries and blackberries, I'm very satisfied.
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Response from tompress.com
Good evening Suzanne, thank you for your positive feedback on our tompress.com website. We are delighted that our spinner has met your expectations and brought you satisfaction in your various uses. Thank you again for your confidence and your 4/5 rating, which encourages us to continue offering quality products. See you soon on our site! The Tompress team.
C
Cecile L.
Rating: 1 out of 5
following a purchase from 17/09/2024
Not at all the thermometers ordered... Lying about the merchandise...
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Response from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
J
Jean-Luc F.
Rating: 4 out of 5
following a purchase from 13/09/2024
satisfied with the operation but a push-button should be delivered with this device it is the case with the electric version why absent in the manual version?
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Response from tompress.com
Thank you for your review, Jean-Luc. We're delighted to hear that you're happy with the way it works.
The pestle is not supplied with the manual model, as it is less essential than with an electric model.
However, it is available on our site.
Thank you for your feedback.
The Tompress.com team.
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. ..
Rating: 4 out of 5
following a purchase from 12/09/2024
'..
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you have enjoyed our service. If you need help placing an order or have any other questions, please don't hesitate to contact us, we'll be happy to help. Thank you again for your confidence.
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Dominique Marie V.
Rating: 4 out of 5
following a purchase from 11/09/2024
Perfect shipping, however - and I take my share of the blame - I got the wrong item and had to send it back
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Response from tompress.com
Thank you very much for your feedback, Dominique Marie. We are delighted that your shipment went well. We're sorry you had trouble choosing the right item, but we hope our returns service was efficient for you. We appreciate your confidence in TomPress and look forward to satisfying you again in the future. Thank you for your 4/5 rating, we will take your comments into account to improve our service.
O
Olivier D.
Rating: 4 out of 5
following a purchase from 30/08/2024
Fast and careful, just a little too much advertising in the package
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Response from tompress.com
Thank you very much for your review, Olivier! We are delighted that you appreciated the speed and quality of our service. We take note of your comment about advertising and will do our best to take it into account in the future. Thank you again for your trust and for your 4/5 rating. We hope to see you soon on tompress.com!
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Frederic D.
Rating: 4 out of 5
following a purchase from 06/09/2024
I am satisfied with the quality of the products in my order. I have only one problem with the foam seals for my Reber vacuum packing machine, which has 2 of them. They are not sold as a pair, even though the wear is symmetrical. At 8 € each, I had to place 2 orders because I ordered them individually without knowing it.
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Response from tompress.com
Hello Frederic, thank you for your positive feedback on our tompress.com website. We are delighted to read that you are satisfied with the quality of our products. We have taken into account your comment about the foam seals on your Reber vacuum sealer and will try to improve this in the future. We hope that you will continue to trust our site for your future purchases. Thank you for your 4/5 rating. See you soon on tompress.com!
J
johanna C.
Rating: 2 out of 5
following a purchase from 30/08/2024
Some scratches on the product
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Response from tompress.com
Hello Johanna, thank you for your review. We are sorry that you encountered some scratches on our product. We take note of your comment and will work to improve the quality of our products. We hope this will not prevent you from continuing to use our services.
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Catherine R.
Rating: 4 out of 5
following a purchase from 27/08/2024
Fast delivery, well packaged, nothing to complain about.
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website, we are delighted to hear that your ordering experience went well. Your satisfaction is our priority and we will continue to do our best to provide you with quality service. Thank you for your confidence, and see you soon on our site!
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Annie M.
Rating: 2 out of 5
following a purchase from 05/09/2024
Non-conforming item does not work on the chopper I have
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Response from tompress.com
Dear Annie , we have read your message and are sorry for the inconvenience.
Thank you for your call and for your photos. Our after-sales service will take care of your file so that you can have the right accessory for your chopper.
Sincerely ,
TomPress
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Quattrocchi G.
Rating: 4 out of 5
following a purchase from 04/09/2024
Fine
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Response from tompress.com
Good morning, Mr Quattrocchi,
Thank you for your review of our tompress.com website. We're delighted you enjoyed it. We always take our customers' feedback into account so that we can continue to improve our services. Please do not hesitate to contact us if you have any suggestions. We look forward to seeing you again soon.
Sincerely, [Your name] from the tompress.com team
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marie-héléne B.
Rating: 4 out of 5
following a purchase from 22/08/2024
everything is correct
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Response from tompress.com
Thank you for your positive feedback on our site, we're delighted to know that everything is to your satisfaction! We do our utmost to provide our customers with the best possible user experience. We hope to see you soon on tompress.com.
J
Jerome T.
Rating: 4 out of 5
following a purchase from 12/08/2024
Order received quickly and as expected. Very good products as always. Too bad the shipping costs are so high for each order.
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Response from tompress.com
Thank you for your review, Jerome. We are delighted that you were satisfied with your order on our website tompress.com. We do our best to offer quality products to our customers.
We take note of your comment about shipping costs and will try to improve this in the future.
C
Christian M.
Rating: 2 out of 5
following a purchase from 13/08/2024
Good logistics but poor product quality (manufacturing defect in the upper part of the press bowl). On August 21, I sent a message with a photo of the defect to infos@tompress .com without any reply.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we are very sorry to hear of your dissatisfaction.
Due to a computer problem, we do not have access to messages from this period.
You can send your question by e-mail to [email protected].
Yours faithfully
TomPress.
E
Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/08/2024
CLEAR
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Response from tompress.com
Hello, thank you for your rating and your positive review of our website tompress.com. We are delighted that you are satisfied with our services.
Have a nice day. Best regards.
C
Cyril F.
Rating: 4 out of 5
following a purchase from 10/08/2024
Tom press always on top as usual, a delivery company GEODIS, the delivery man, who had already come, refused to enter the garden and lowered the package on the road, I had to fight a few minutes for him to agree to put the pallet in front of my house.
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Response from tompress.com
Hello Cyril, thank you for your positive review of tompress.com! We are delighted to hear that you are satisfied with our services. Regarding your delivery experience with GEODIS and Le Livreur, we will inform our logistics department in order to improve the quality of our services. We hope to see you soon on our site. Thank you for your confidence. The Tom Presse team.
O
Olivier B.
Rating: 4 out of 5
following a purchase from 08/08/2024
Use on a gas fire, very good. To see in time with the enamel of the pot if it does not degrade.
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Response from tompress.com
Dear Olivier, thank you for your feedback on our tompress.com website. We are delighted to know that you are satisfied with the use of our cooking pot on a gas fire.
Have a nice day. The Tompress team.
J
Jean-Claude C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fast and attractive
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Response from tompress.com
Thank you for your review, Jean-Claude. We're delighted that you've enjoyed our tompress.com site. We strive to provide a smooth navigation and a relevant product selection for our customers. Please don't hesitate to come back to us if you need any help or advice. We wish you an excellent day!
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