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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
fast, attentive service
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Rating: 4 out of 5
speed
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Rating: 1 out of 5
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
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Rating: 4 out of 5
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Rating: 4 out of 5
Speed of delivery Product quality
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Rating: 4 out of 5
Correct order and delivery. Good responsiveness.
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Rating: 4 out of 5
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Rating: 4 out of 5
Quick contact with service - but equipment a little light. Vinometre: A small plastic tube, not very easy to use and difficult to read the graduation.
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Rating: 4 out of 5
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Rating: 4 out of 5
The spices, but the quality of the casings isn't top-notch, they're too fragile.
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good product, but I would like to have a repairer in our department if I need one.
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Rating: 1 out of 5
The dimensions do not match the ad. It is 38 x 35.
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Response from tompress.com
Hello, these are the outside dimensions indicated on the product sheet. If the product does not suit you, you can return it to us. Before doing so, please contact us by email at [email protected] or on 05 63 71 44 99.
A
Rating: 2 out of 5
7 months from order to delivery, with no information about a possible delivery time, is a bit short-sighted. That said, the quality seems to be there
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Rating: 4 out of 5
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Rating: 4 out of 5
speed products corresponding to the order
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Rating: 4 out of 5
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Rating: 4 out of 5
Well-designed rotissoire works well. Complaint: being Italian, it does not have the French ground connection.
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Rating: 4 out of 5
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Rating: 4 out of 5
item as advertised, careful packaging, fast delivery
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Rating: 4 out of 5
I think I'll receive the order soon enough.
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Rating: 2 out of 5
after more than a year of waiting and several calls or the answer was in 15 days the delivery, finally the availability of the product, in gray because in red I think that never that available me which was until now satisfied with tom press I am VERY DECU why propose products which one cannot have, I think that the made in France takes a blow a Chinese product arrives in 15 days
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Response from tompress.com
Hello, We apologize for the delay. The vinegar maker is handcrafted in Portugal. We have informed you of the production and restocking difficulties for this item. Best regards.
A
Rating: 4 out of 5
Very happy with the product. But received with a broken tray.
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Rating: 4 out of 5
machine meets my expectations and is efficient. tests over the past week on 100% ibérico bellota cured ham were perfect! same for cured sausage, bread, eggplant etc. for carpaccio, it's better to chill the meat in the freezer, without freezing it of course. otherwise, cleaning is a little more complex than indicated, so use a flathead screwdriver and a 13 mm wrench.
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Rating: 4 out of 5
very fast shipment beyond my expectations.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery, product as described
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
Received a copper basin to be used on induction. The manufacture of this object being deplorable, I immediately informed Tompress who solved the problem, good return sent within three days ..!
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Response from tompress.com
Hello, a file has been opened with our after-sales service. We have informed the manufacturer of this design problem. We have sent you a prepaid return slip to return the basin to us. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
Simple, fast and effective. A little disappointed by the product which takes a long, long time to heat up and by the plastic tap which has a cruelly ridiculous flow rate.
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Rating: 1 out of 5
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
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Rating: 4 out of 5
Impeccable delivery service. The cost of transport is rather high.
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Rating: 1 out of 5
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Response from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
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Rating: 4 out of 5
I did receive my order for 1l bottles, but I preferred the same 0.5l bottles, but they were no longer available, even though they were on the inventory of items for sale! too bad.
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Rating: 4 out of 5
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