The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
a handle on the pan became detached and had to be glued back in place
Translated reviews
Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or by email at [email protected] to let us know about the problem you are experiencing. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
faster delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
good product, but shipping costs have really increased the price of this item (I found it cheaper today near me - and of course without shipping surcharges).
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
Translated reviews
Response from tompress.com
Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
Translated reviews
Response from tompress.com
Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Defective equipment
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Good product but late delivery 8 days after order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
a bit expensive
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
Translated reviews
Response from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
relationship management, transport and packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
R A S .......... fast
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Mail not received for delivery Deliveryman top bone
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
Translated reviews
Response from tompress.com
Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards
A
Acheteur Vérifié
Rating: 4 out of 5
Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.
Translated reviews
Response from tompress.com
Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Speed of parcel delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Not received
Translated reviews
Response from tompress.com
Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely
A
Acheteur Vérifié
Rating: 4 out of 5
The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Respecting the deadlines announced at the time of the order?!...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied. Product completely conforms to the order. Delivery times respected.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Undelivered goods to date
Translated reviews
Response from tompress.com
Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I didn't receive my parcel, nobody called me.
Translated reviews
Response from tompress.com
Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Easy enough to assemble. I have yet to test it!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
bjr; I am satisfied with the products (gimbals), but I would like to get a good discount if I need more".
Translated reviews
Response from tompress.com
because this product is very expensive! as I was in a hurry
V
Verifizierter Käufer
Rating: 1 out of 5
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
Translated reviews
Response from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
Translated reviews
Response from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
Translated reviews
Response from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 