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A
Rating: 4 out of 5
Speed of delivery
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
I ordered a book for Christmas that was out of stock. It arrived 2 months later, one month after Christmas. It can happen that an article is out of stock, that's not the problem, but I would have liked to have been warned at the time of ordering. I hope you will take this into account in the future. Best regards.
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A
Rating: 4 out of 5
There is a price difference between the online catalogs and the order. Please rectify.
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A
Rating: 4 out of 5
The quality was great, but the delivery time was far too long. I placed my order 3 weeks before the holidays and received my cutting board 3 weeks after the holidays. Customer service is perfect.
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Rating: 4 out of 5
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Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
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Rating: 4 out of 5
Satisfied with the items, but still a bit expensive
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Product and delivery matched my expectations
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Rating: 4 out of 5
Delivery on time and product as ordered. The only small drawback: the polyethylene packaging was open, so I didn't count the bags!
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A
Rating: 4 out of 5
as far as ordering and delivery are concerned super, material to be seen in use
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Rating: 4 out of 5
Hello, It's difficult to bottom the pan so that it doesn't stick anymore. Method not explicit enough.
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Rating: 4 out of 5
When I chose the stove, I wasn't suspicious, thinking it was induction for the price". Lack of pot
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Response from tompress.com
it wasn't!!! And 20 at my expense to send it back. I kept it.
A
Rating: 4 out of 5
The casings are a bit expensive but otherwise perfect
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
fast, careful delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
telephone reception with a call back and a response to the request for a very professional and friendly product. product received very quickly Thank you.
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Rating: 4 out of 5
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Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
The tagine dish has been carefully packed and protected. Fast delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
product speed and conformity
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A
Rating: 4 out of 5
It was a fragile item. The carrier should have waited until unpacking to make sure everything was OK. Fortunately, no problem
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Rating: 4 out of 5
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Rating: 4 out of 5
very good delivery the parcel arrived on time and in good condition nothing to say it's perfect
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Rating: 1 out of 5
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Response from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
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Rating: 4 out of 5
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Rating: 4 out of 5
Nothing to say
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
good product quality.
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Rating: 4 out of 5
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Rating: 2 out of 5
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
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A
Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
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Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
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Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.