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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
the diversity of your often expensive offer
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Rating: 4 out of 5
Very practical Glass bowls instead of plastic ones
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Rating: 4 out of 5
the advice given in the catalog and the fast delivery time.
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Rating: 4 out of 5
Fast order processing; follow-up; quality of products offered
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Rating: 4 out of 5
Quality product delivered on schedule. Only regret: the recipe book could be offered for a purchase of this amount (smoker around 450 euros).
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Rating: 4 out of 5
despite delays in the supply of certain products which are still on hold, the other items I have received are very good. be careful though, some capsules were slightly dented. In the event of delays in the supply of certain items, it would be a good idea to offer the customer delivery of the others, so as to avoid order cancellations.
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Rating: 4 out of 5
I appreciate the range of products offered, however disappointed that I was not contacted to let me know that a product was no longer available, while we are asked our phone number at registration. When you order in addition to casings and that we have perishable food. the order took almost a week to arrive, fortunately a call from me could limit the dlc of me.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
the product corresponds well to what I ordered, delivery was fast
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Rating: 4 out of 5
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Rating: 4 out of 5
The speed of delivery, too bad there are no more gifts! Note: one of the cork pockets was ripped open, nothing too serious, but the box of beef casings was open and salt had spilled over the rest of the stuff!
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Rating: 2 out of 5
delivered 1 month after ordering without further comment
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Rating: 1 out of 5
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
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Response from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
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Rating: 4 out of 5
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Rating: 1 out of 5
I never received my order. Best regards. D Hubert
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Response from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
I would have liked to have been informed earlier of the unavailability of the glass jars.
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Rating: 4 out of 5
Very good material, good grip
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Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
A
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
A
Rating: 4 out of 5
Delay ok quality ok 2 glasses broken, packaging on the sides very good, but not in the middle.
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Rating: 4 out of 5
It's a pity that the instructions for use or the technical data sheet are not available online on the product page. I was unpleasantly surprised to find that the model I'd chosen required me to wait for the sterilizer to reach temperature before starting the timer.
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Rating: 4 out of 5
Apart from receiving the order in three instalments, as the first 2 shipments were incomplete. Otherwise, the material is of good quality.
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Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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Rating: 4 out of 5
Easy order, top products but problem with DPD carrier.
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Rating: 4 out of 5
I appreciate the short delivery time and the convenient, free shipping.
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Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
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Rating: 2 out of 5
Improve delivery... delivery is promised in 3-4 days on the site but in reality, it arrives 1 week after the promised 3-4 days!!!! Plus broken merchandise...
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Response from tompress.com
Hello, We are sorry for the 3 glass bottles that arrived broken. A refund is in progress. Kind regards.
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Rating: 4 out of 5
Fine
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Rating: 2 out of 5
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
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Response from tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
25 l: Good capacity for preserving dry food, but for food-grade plastic I found it smelled very strong when opened. I therefore stored the unopened packets inside garbage can bags.
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Rating: 4 out of 5
the cookbook is there to encourage the purchase of other utensils. It would be nice to have one that's specific to what you've bought. In any case, I'd have appreciated some instructions on how to use my casseraole.
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Response from tompress.com
Hello, please contact us if you have any questions. A cookbook is indeed offered with the purchase of the juice extractor. I'm sorry it wasn't of use to you, but it can give you time indications for steaming or using your fruit or vegetable juices. However, I don't see any saucepans purchased from us... Best regards.
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Rating: 4 out of 5
fast shipping
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Rating: 4 out of 5
the grate jammed when the blackberries passed through and became slightly deformed
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