The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Verified Buyer
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed earlier of the unavailability of the glass jars.
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Acheteur Vérifié
Rating: 4 out of 5
Very good material, good grip
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delay ok quality ok 2 glasses broken, packaging on the sides very good, but not in the middle.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the instructions for use or the technical data sheet are not available online on the product page. I was unpleasantly surprised to find that the model I'd chosen required me to wait for the sterilizer to reach temperature before starting the timer.
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Acheteur Vérifié
Rating: 4 out of 5
Apart from receiving the order in three instalments, as the first 2 shipments were incomplete. Otherwise, the material is of good quality.
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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Acheteur Vérifié
Rating: 4 out of 5
Easy order, top products but problem with DPD carrier.
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Acheteur Vérifié
Rating: 4 out of 5
I appreciate the short delivery time and the convenient, free shipping.
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Acheteur Vérifié
Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Improve delivery... delivery is promised in 3-4 days on the site but in reality, it arrives 1 week after the promised 3-4 days!!!! Plus broken merchandise...
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Response from tompress.com
Hello, We are sorry for the 3 glass bottles that arrived broken. A refund is in progress. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
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Response from tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
25 l: Good capacity for preserving dry food, but for food-grade plastic I found it smelled very strong when opened. I therefore stored the unopened packets inside garbage can bags.
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Acheteur Vérifié
Rating: 4 out of 5
the cookbook is there to encourage the purchase of other utensils. It would be nice to have one that's specific to what you've bought. In any case, I'd have appreciated some instructions on how to use my casseraole.
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Response from tompress.com
Hello, please contact us if you have any questions. A cookbook is indeed offered with the purchase of the juice extractor. I'm sorry it wasn't of use to you, but it can give you time indications for steaming or using your fruit or vegetable juices. However, I don't see any saucepans purchased from us... Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
the grate jammed when the blackberries passed through and became slightly deformed
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, only downside, product (sterilizer) more expensive than Mathon.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Choice and speed of delivery
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in February and received in August!
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Acheteur Vérifié
Rating: 4 out of 5
I bought this equipment and it works very well, but the description mentions a nozzle: where is the nozzle? Thank you for your reply Vacuum pump
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Response from tompress.com
manual pressure relief valve
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Acheteur Vérifié
Rating: 4 out of 5
Bassin a little too low
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Acheteur Vérifié
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
As usual, no problem
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Acheteur Vérifié
Rating: 4 out of 5
find materials that are more or less suited to my needs, but a wider selection (dimensions) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
Responsive after-sales service. On the other hand, delivery tracking needs to be improved. I had to go to the delivery address three times after announcing three different delivery dates.
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