Customer reviews of tompress.com

a packaging totally disproportionate compared to the small plastic tray ordered. Waste.

Good quality

The delivered part does not match the sterilizer model

Fast shipping and in accordance with what I ordered.

Products that meet my expectations, fast delivery I recommend tom press

A little bit more expensive than elsewhere

There is a crack on the spatula

Very serious fast delivery

Order placed on November 25, 2025 received on February 20, 2026 !!!

I have placed several orders on Tom Press and so far I have never been disappointed. Quality products

Some items were damaged in the package

I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next

Received my order, but not yet used!!!

Great

Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.

Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much

Correct

Delivery was well done but with three months delay

Ferments for blue tommettes expired for 2 months

Ras. Works well. Meets my expectations

Fast and efficient delivery

The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.

the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder

The product is compliant and delivered on the scheduled date

Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame

quality product but the delivery time may be a bit long

Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.

Delivered well quickly

2 items are missing from the order and no news from customer service.

Super material

The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.

I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.

Invoice sent to the delivery address while not registered at that address

no I was not satisfied. no comments.

hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response

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Very satisfied

The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.

Order received quickly and in line with my expectations

Very good