The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very disappointed with the waiting time to receive my parcel. Ordered on November 19, arrived on December 23 with no message in between. I had to make a claim to be told that it was out of stock, if I had known this beforehand I could have chosen another item.
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Response from tompress.com
Hello, We understand your disappointment, we indicate on the site the stock in real time and the availability is indicated with the mention "In stock" just to the right of the photo.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
faster delivery
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Acheteur Vérifié
Rating: 1 out of 5
explanatory note
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Response from tompress.com
Hello, please do not hesitate to contact our customer service department about the use of the aseptic bung. The aseptic bung is fitted to the lid using a silicone adapter, then you fill the contour with water or aseptic fluid, which you renew regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Easy contact and ordering. Shipping speed to be improved
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived one month after ordering, I was not informed of anything, I had to call to find out what was going on.
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Response from tompress.com
Hello, I'm sorry, but 2 e-mails were sent to you on 22/11 and 22/12. Kind regards.
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Verifizierter Käufer
Rating: 4 out of 5
Great products and perfect service
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Acheteur Vérifié
Rating: 1 out of 5
Hello, it's January 3rd and there is no package.....and yet 2× package delivered....
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Response from tompress.com
Hello, your package has just been returned to us, please contact customer service at +33563714499 or [email protected], a file is in progress under reference 28380. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Products received promptly with no problems. As usual
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Acheteur Vérifié
Rating: 1 out of 5
poorly packaged product. No protection around the product in the inner box. I'm very, very disappointed.
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Response from tompress.com
Hello, Our apologies for the inconvenience. Please provide the information required for the file opened under number 28383. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Delivery as ordered, but the delivery time was one week instead of the 48 hours announced.
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Acheteur Vérifié
Rating: 1 out of 5
Frankly, it took forever to get oil for my chopper. I had to place an order with the competition to be able to use my chopper! Very disappointed
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Response from tompress.com
Hello, We are sorry for the wait, we do our best to shorten the restocking time. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I received my parcel 2 months late Delay Delay
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Response from tompress.com
Hello, I'm sorry to say that some deadlines have been delayed this year. We will do our best to shorten them and give you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very well done site and impeccable delivery
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Acheteur Vérifié
Rating: 4 out of 5
the machine for tomato sauces
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, doesn't take up too much space, pretty as pictured, tempers well, only problem is that it takes too long to make 30 minutes for 1kg of chocolate and there's no information on electricity consumption.
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Acheteur Vérifié
Rating: 4 out of 5
RAS of particular, of the order to the delivery, and to the wait of the quality of the product all it went well
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I placed an order for a flambadou on December 14th. You informed me the same day that the parcel had left by Colissimo. Worried that I hadn't received anything, I checked my account on December 17, and to my great surprise, it said that the parcel had been delivered the day before..... I have reported this problem by calling you, you must do some research with Colissi.
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Response from tompress.com
Hello, Our after-sales service has followed up the complaint with the postal services and has sent you all the information by e-mail. We are awaiting your return for file 28271. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order not delivered. I placed an order on 13 12 2021 and it was not delivered. After 2 complaint emails and a telephone conversation I have been offered a refund. I hope this will be done as soon as possible. Your site is well done, too bad for a first order!
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Acheteur Vérifié
Rating: 4 out of 5
No comments, fast delivery and quality / compliant product.
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Verified Buyer
Rating: 2 out of 5
I recently placed an order and was having difficulty with the website attempting to pay via credit card. I repeatedly got an error from the site, so decided just to pay via bank transfer, the other option. I made payment immediately, but they did not acknowledge the payment. About a week later they still hadn't shipped the order so I contact them and they told me they hadn't received my payment. I
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Acheteur Vérifié
Rating: 4 out of 5
The product is good, corresponds to the description. It is practical and serves its intended purpose. The service is of the highest quality. Thank you for everything
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Top change nothing
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Acheteur Vérifié
Rating: 1 out of 5
Finally receive my smoker ordered in November
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Response from tompress.com
Hello, your package has been shipped and you should receive it shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with my order already knowing your products order later
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Acheteur Vérifié
Rating: 4 out of 5
The glass bottles and stoppers are of very good quality. However, once the cap is clipped onto the bottle, it still moves, and the seal isn't too good. A pity, since it's better to keep the bottle upright.
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Acheteur Vérifié
Rating: 2 out of 5
I am very disappointed by my latest purchase, although I had no problems before. It's not a question of the quality of the product itself, which is very good, but of insufficient control of the contents of the parcel sent. Tompress should do a better job of checking the contents of its parcels before dispatch. The packaging is perfect and protects the goods, but I end up with a tagine whose upper part (co
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Response from tompress.com
Hello, We apologize for the inconvenience. The file is open under reference 28293. An e-mail has been sent to you with the necessary information. Please let us know the name on the card of the preparer who checked the parcel and the name of the person who checked the tagine (under the base). We look forward to receiving this information. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery but defective packaging without damage to contents
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
speed of order processing and delivery
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Acheteur Vérifié
Rating: 4 out of 5
The site is easy and clear.
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Acheteur Vérifié
Rating: 4 out of 5
skills and speed of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Customer service negative point that the credit on the order can not be deducted on an online order
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Response from tompress.com
Hello, At the moment, you need to contact customer service to use a credit note. You can send us your order by e-mail or by phone, and we'll do what's necessary. Best regards.
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