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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Delivery on time beautiful and practical object
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Rating: 4 out of 5
Individual Tatin molds (12 cm and non-stick) impeccable. On the other hand, all the appliances sold as "sterilizers" are in fact "pasteurizers", as none of them exceeds the 100° required for true pasteurization!
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Rating: 1 out of 5
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Rating: 2 out of 5
Order still not received
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Rating: 4 out of 5
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Rating: 1 out of 5
the appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
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Response from tompress.com
Hello, the after-sales service has registered your request. Best regards.
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Rating: 4 out of 5
Not disappointed with the product, received on time. Haven't used it yet so can't say much.
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Rating: 4 out of 5
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Rating: 1 out of 5
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
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Response from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
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Rating: 4 out of 5
products fully compliant delivery in the best conditions
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Rating: 4 out of 5
everything is fine! fast delivery!
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Rating: 4 out of 5
an offer of certain products
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 2 out of 5
How to evaluate an order that has still not been delivered since 21/10/21. Incomplete order, due to one of the products being out of stock.
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Response from tompress.com
Hello, the package has been shipped, it seems to have been delayed in the postal network, we have opened a claim: 41671020. Best regards.
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Rating: 4 out of 5
The epepineuse performs its function to the full, in this case for creme de marron, but the fastening system is not satisfactory: it's difficult to attach and doesn't hold well.
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Rating: 4 out of 5
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Rating: 4 out of 5
Seriousness and speed.
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Rating: 4 out of 5
fast shipping and product intact.but not yet used
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Rating: 1 out of 5
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
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Response from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
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Rating: 4 out of 5
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Rating: 2 out of 5
The 30cm socca plate I ordered was the wrong size. The usable surface is only 25.5 cm, not a huge difference in height! The size of a frying pan in any shop corresponds to the usable surface, but not with you. Customer service offered me an exchange, but I had to pay the return postage (which was almost 10) and a big surplus for av
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Response from tompress.com
Hello, I'm sorry that the item is not to your liking. The dimensions indicated are the outside dimensions. As proposed, you can return the item to us. Best regards.
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Rating: 4 out of 5
maintain service quality but make an effort on prices....
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
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Response from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
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Rating: 4 out of 5
the whole is of good quality and the manufacturing is well done
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Rating: 4 out of 5
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Rating: 1 out of 5
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
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Response from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
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Rating: 4 out of 5
Fast and efficient
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Rating: 2 out of 5
Weak product. The thermometer's temperature scale is a piece of paper printed and glued into the glass. This makes it look like a toy produced in a technology class. Many doubts about the thermometer's durability. Product already oxidized after 3 uses. Very thin steel.
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Response from tompress.com
Hello, Once sterilization is complete, the thermometer must be wiped dry. Our customer service department has tried to reach you without success. Please do not hesitate to call us again. Best regards
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Rating: 4 out of 5
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Rating: 1 out of 5
Broken products return to sender no news
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Rating: 4 out of 5
Nice product, but if you put in 5l of water, when you boil it and put in spaghetti-type pasta ... the water and foam overflow!
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