The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Response from tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Parcel without apparent problem but after the deliveryman left on opening a shock to the handle and the e-mail jumped too bad for me.
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Response from tompress.com
Hello, I'm sorry to hear that. Did you report this damage to our services? Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little slow but very good products
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
very good quote
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Acheteur Vérifié
Rating: 4 out of 5
product meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Out of 20 capsules used, 3 are already non-compliant.
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Response from tompress.com
When you feel resistance, don't force it any further. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product delivered quickly: to date, the vats have been filled with apple juice for cider (3 x 60-liter vats) and have given full satisfaction in the first few days of fermentation. It remains to be seen how they will hold up over time and how they will be used when bottled.
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Acheteur Vérifié
Rating: 4 out of 5
Spotless; item as described and well packaged.
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
I should have been delivered a day earlier, but the post office had a problem.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent delivery, but I'm a bit disappointed with the tool.
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame that the perforations on the press tank have not been deburred.
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Acheteur Vérifié
Rating: 2 out of 5
Just take a look at the e-mail exchange we had with v ogre customer service
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, satisfied with the product, nothing more to say.
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Acheteur Vérifié
Rating: 4 out of 5
The item is fully compliant and obviously of good quality, but there is a big problem with the packaging, which was not very tidy and so the item arrived with these bumps, which is a shame.
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Response from tompress.com
Hello, Sorry, did you take a photo of your parcel? If so, please e-mail it to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I find my parcel without being warned in front of my door before I had received an email that there was a delivery problem then nothing and this is not uncommon this is not the first time and we can make claims the post office does not take into account I know that it is not the fault of Tompress
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Acheteur Vérifié
Rating: 4 out of 5
everything was perfect except for a broken bottle.
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Acheteur Vérifié
Rating: 4 out of 5
perfect product, corresponds to my expectations. the delivery was not made in the requested relay point, I had to recover my parcel in another relay point which was rather far from my home.
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Response from tompress.com
Hello, This can happen when the chosen relay point is overloaded or no longer accepts parcels. La Poste redirects the parcel to the next available relay point and updates the tracking which can be consulted online. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The book is too complicated
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Acheteur Vérifié
Rating: 4 out of 5
Very good value for money. You should have more spare parts.
Just a small remark: a more secure payment by card would be great.
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Response from tompress.com
Hello, Our payment solution is highly secure and complies with all French and international standards. Sincerely yours.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Fast, order-compliant delivery. Good technical advice over the phone. Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
Everything is perfect
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Verifizierter Käufer
Rating: 1 out of 5
I did not order them and therefore did not receive them
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Acheteur Vérifié
Rating: 4 out of 5
delivery times longer than announced this is not a criticism but an observation cordially yours
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Acheteur Vérifié
Rating: 4 out of 5
Dommage pas de notice en Français pour le pasteurisateur
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Response from tompress.com
Hello, I apologize for this oversight and will send it to you immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, trouble-free delivery
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame the unit isn't fitted with a thermostat and supplied with instructions.
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Response from tompress.com
Hello, We apologize for this oversight. The instructions were sent to you last week by e-mail. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect delivery of material. No problems with assembly. However, some of the fixing screws used in the wood were found in the packaging due to insufficient pre-fixing. None were missing, but I think it would be a good idea to draw the customer's attention to this problem. Sincerely René Sibourg
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Acheteur Vérifié
Rating: 1 out of 5
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
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Response from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed of the absence of a product which delayed my delivery, supposedly within 48 hours, I had to send a message to find out what was going on.
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Acheteur Vérifié
Rating: 1 out of 5
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
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Response from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
Hello, the tap was missing as shown on the photo on the Tompress website. I have received the 30l keg with the fermentation kit inside. Sincerely Didier RICHARD 06.11.34.95.17
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Response from tompress.com
Hello, the faucet can be ordered as an accessory, and several models are available. Which tap did you order? The 10 or the 15 mm outlet? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
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Response from tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fixing opening too small and foot height too short - can't fit containers underneath.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Parcel received with a hole in the box, which did not damage the grater.
The grater works well, but it's really low and not very stable. It needs to be fixed to the floor. The solidity of the unit needs to be assessed over time. I think the set is a bit expensive for its quality.
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