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A
Rating: 4 out of 5
Not yet tested
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
Well packaged
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Rating: 1 out of 5
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
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Response from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The parcel was opened at the post office. Fortunately, there was no damage to the product!
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A
Rating: 1 out of 5
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
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Response from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
A
Rating: 1 out of 5
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
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Response from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
A
Rating: 4 out of 5
Product conforms to my order, delivery in relay point respected. The only drawback is that you can't order less than a kilo.
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Rating: 4 out of 5
Delivery a little long (1 month) I had ordered spare parts for a chopper.
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Rating: 4 out of 5
Very good telephone reception. The part I was looking for met my expectations. The only negative point was the delivery time, which was initially 3 weeks but was extended by 3 weeks, supposedly due to a shortage of raw materials. However, I was notified by phone in real time when the part was dispatched.
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Rating: 2 out of 5
I still haven't received the goods. In fact, the carrier came 2 times and I was there. My phone rang but I didn't pick it up quickly enough - 4 rings then an answering machine, so I tried to call the number back - no answer. The carrier wanted to ask me for the entry code, even though it was indicated on the transport document.
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Response from tompress.com
Hello, the delivery took place on 19/07. We have taken your comment into account and will pass it on to our agency for better monitoring of the deliveries we entrust to them. Best regards.
A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
Order received promptly as requested
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A
Rating: 4 out of 5
Very well packed and fast delivery
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Rating: 1 out of 5
Don't buy this product! It's a dust duster that doesn't clean but scratches Jeanne's ladies. Big, big scam!
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Response from tompress.com
Hello, I'm sorry you're not satisfied with this item, which is generally appreciated for its effectiveness. Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
very good product
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Rating: 4 out of 5
product conforms, well packed, delivered on time: it's ok
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A
Rating: 4 out of 5
The article is good (except a little small) but delivery time, you have to be patient.
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A
Rating: 4 out of 5
No timer, no book to evaluate delivery
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A
Rating: 2 out of 5
Not yet received the merchandise
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Response from tompress.com
Hello, your parcel left on Friday was delivered yesterday Monday, the first having returned to us for NPAI. Best regards.
A
Rating: 4 out of 5
The equipment purchased (dehydrator) allows me to dry CB pollen harvested from my hives Thank you very much and see you soon.
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A
Rating: 4 out of 5
It would be nice if the display showed the temperature This is our second sterilizer We took this one with a tap For the tap attachment I thought the nut would be welded and the tap would not be plastic.
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Rating: 4 out of 5
Very nice product, very well packaged and protected.
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Rating: 4 out of 5
Item conforms . Very well packed. No delay in delivery. Would recommend.
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Rating: 4 out of 5
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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A
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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Rating: 4 out of 5
2nd purchase of the same product, and disappointed with the quality of this product compared to the 1st. It's crude.
No impact on its effective use.
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No impact on its effective use.
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Rating: 4 out of 5
Disappointed with the product too long to heat on induction
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Response from tompress.com
Hello, Could you please tell us what was in the sauté pan and the heating time observed? Have a nice day.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 2 out of 5
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
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A
Rating: 4 out of 5
Due to a stock shortage the delivery time has been postponed but the article is very good for draining bottles.
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Rating: 4 out of 5
Regrets not having any information for over a month 1/2 that one of the elements was unavailable. I had to go to the news. Otherwise nothing to say about the after-sales service, which was subsequently efficient. Trust=effective communication. Sincerely b linder
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Rating: 4 out of 5
Useful hooks for large fish fillets
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Rating: 4 out of 5
Good Fast delivery Ras
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Rating: 4 out of 5
Satisfied with this 1st ordering experience.
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Rating: 4 out of 5
The product is as I expected, the delivery, by Geodis, was postponed three times. I did not appreciate this.
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Rating: 4 out of 5
the port is too expensive... It's not delivered to the house; I have to take a cab Thank you.
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Response from tompress.com
Hello, a point retrait delivery has been selected for this order. Home delivery is possible and is offered by express, Chronopost or colissimo/transporter. Best regards.
A
Rating: 4 out of 5
It's hard to rate merchandise you haven't used yet! As for customer service, I didn't need to ask for help, but the order was registered!
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