The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello,
We are pleased that the product meets your expectations.
Looking forward to seeing you again for your next order.
Best regards,
Customer Service
Tom Press
F
francis S.
Rating: 1 out of 5
following a purchase from 28/12/2025
delivery really too long
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Response from tompress.com
Hello,
Thank you for your feedback and we apologize for this delivery delay. Some of our products being flagship products, they are in high demand and require restocking which can take 4 weeks. However, we are doing our best to reduce these delays to improve your experience.
Best regards,
Customer Service
Tom Press
G
Gérard G.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good quality of the product
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Response from tompress.com
Hello,
We thank you for your feedback on the quality of our products.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
A
Alain Q.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.
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JEAN-PIERRE B.
Rating: 4 out of 5
following a purchase from 22/12/2025
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
M
Monique C.
Rating: 1 out of 5
following a purchase from 15/01/2026
The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office
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Samuel A.
Rating: 1 out of 5
following a purchase from 11/01/2026
Received article broken and customer service does not respond
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Response from tompress.com
Hello,
Following your complaint, our after-sales service requested from you the report from La Poste on 02/2/26 in order to process your request.
To date, this document has not been sent to us within the allotted time, the 72-hour complaint period is now exceeded. As a result, your file is closed.
Best regards,
Customer Service
Tom Press
I
ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
L
Lydie J.
Rating: 2 out of 5
following a purchase from 19/01/2026
Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!
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Response from tompress.com
Hello,
We confirm that the reported problem has already been resolved by our after-sales service.
Best regards,
Customer Service
Tom Press
R
Rohan J.
Rating: 1 out of 5
following a purchase from 17/01/2026
The items arrived damaged because they were poorly protected and I have not heard from customer service...
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to the receipt of your package.
We confirm that your request has been processed and that the refund has been made by our after-sales service.
Best regards,
Customer Service
Tom Press
P
Parat D.
Rating: 1 out of 5
following a purchase from 13/01/2026
Incomplete product
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Response from tompress.com
Hello,
Thank you for your message.
We confirm that the reported issue has already been resolved by our after-sales service.
Best regards,
Customer Service,
Tom Press
C
claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,
Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,
Customer Service
Tom Press
J
Jean-Louis B.
Rating: 2 out of 5
following a purchase from 15/01/2026
No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.
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Response from tompress.com
Hello,
Thank you for your feedback and we are pleased to hear that you are satisfied with the product.
We do take note of your comment regarding the received package being open and the absence of tape.
Please excuse us for this inconvenience.
Best regards,
Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.
We apologize for the inconvenience caused.
Best regards.
TOM PRESS Customer Service
G
gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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BERNARD F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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Ludwik B.
Rating: 1 out of 5
following a purchase from 10/01/2026
The delivered shovel is in very poor condition
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].
Best regards,
TOM PRESS Customer Service
J
jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,
Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
C
Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
M
Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Jean-michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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B
bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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B
Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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Luc B.
Rating: 4 out of 5
following a purchase from 25/12/2025
Very good site
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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Bénédicte V.
Rating: 2 out of 5
following a purchase from 14/12/2025
My package announced as delivered, I only received it 3 days later!
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janvier L.
Rating: 2 out of 5
following a purchase from 24/12/2025
My order concerned a 7cm filter and I received an 8cm filter, please check the requests!
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G
gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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JACQUES R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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JEAN-FRANCOIS V.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good material, impeccable.
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C
christian D.
Rating: 4 out of 5
following a purchase from 27/10/2025
With a lot of delay but it arrived thank you
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Sophie B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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Gérard F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very satisfied with my order
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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