The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
Translated reviews
Response from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
triple zero already in the garbage can
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Thank you for letting us know when a product is out of stock, because we can understand that. But above all, you must deliver the rest of the order or at least call us and ask our opinion as to the urgency of the order. Thank you for your telephone reception (and yes, we were the ones who called to express our surprise at the delay in delivery).
Translated reviews
C
compratore verificato
Rating: 4 out of 5
everything as described
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I'm not convinced about the quality of the stove...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
Translated reviews
Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied with my purchase but haven't used it yet!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
article which corresponds to our expectations On the other hand sunken at the bottom of the pot, as the deliveryman deposits and sets out again without signature, it is difficult to make the control in his presence.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
good for the moment no leakage thank you
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
I bought a small manual vacuum pump which is mediocre,
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
order delivered well and on time. good communication from the driver.
too bad the order didn't totally match, hence my call to customer service tomorrow to find out...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
the description of certain items (e.g. lids) is not complete and may lead to ordering errors.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I'm a regular user of Tompress, and always very satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
very satisfied with tompress for over 10 years .company listens to its customers.unfortunately I ordered the card for my vacuum meter machine reber 9340n.and it is not the right one I went through the service av who gave me a no a meter on my return package. This parcel is on its way waiting for my reimbursement.I will come back later for a new order.merci a v.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
As described Quick delivery One small problem: my name wasn't on the parcel, so I wasn't informed that it was available at the parcel post.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
very good semi-pro equipment with top value for money
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well received the package all conform ...just pay again an amount of 5.90 for customs fees ?ok good service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied with this transaction
Translated reviews
V
verified buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
V
verified buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Response from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, except that the vinegar dispenser is leaking... the cork at the bottom is not watertight at all and so far I'm trying to inflate it again, but after two days it's still leaking.
Translated reviews
Response from tompress.com
Hello, If you notice that after the 4th or 5th day, it is not waterproof, please contact our customer service department. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Hello. I travelled 60 kms to pick up my parcel. The goods arrived with the deliveryman on Wednesday and they proposed a delivery on the following Tuesday because I live in a small village in the mountains. This delivery man is damaging your reputation because I think he doesn't respect your deadlines. Thank you for your sympathy.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
Translated reviews
Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
Translated reviews
Response from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
A
Acheteur vérifié
Rating: 4 out of 5
Too bad for the very high delivery costs .
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
lack of reactivity if the product is missing, as you always have to go fishing for information."
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
lack of follow-up for my order (14 days without news)!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
It's a pity that the deliverers weren't serious: the first one broke, and the second one didn't want us to open the parcel before receiving it. As a result, the second delivery only concerned the jar, so there's a color difference between the jar and the lid.... But anyway... Very good product, very good reaction from the customer service. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
a package with thicker protection, the carriers are not soft.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Goods as described. Serious site I recommend
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
Received the parcel in a very short time. The goods correspond to my expectations and the price is attractive compared to others.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Translated reviews
Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
The article was not in stock, the article was delivered 3 weeks after the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed earlier of the very long delivery time. When the extractor arrived, my apples were no longer usable... But that doesn't change the quality of the item or the speed with which the parcel was delivered.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery was too late, but customer service was top notch and listened to its customers. Despite the little hiccup, I'd order again.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The only thing I have against Tompress is the fact that they don't make separate deliveries when the lead time for an item is abnormally long. They don't warn us either. So we wait and after a few weeks we have to write or call them to find out what's going on.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very good product. But too much waiting
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 